ANISHA JAGTAP

Work Experience

Qatar Airways, Qatar

TinyOwl Technology Private Limited,

India

Indigo Airlines, India

Customer Services

Officer

August 2013- May

2015

Customer Service Agent

August 2016- June 2020

Custome Service

Exceutive

August 2015-

January 2016

Attending to passengers and processing passengers travel documents and baggage at the check-in counters, arrivals and departure areas of Hamad International Airport.

Handling Customer Complaints and major incidents.

Maintain Customer Satisfaction by providing problem-solving, using Organization’s Products, services, policies, and procedures.

Executing Flight Check-ins.

Boarding Flights, Meeting Arrival Flights.

Handling customer queries/grievances.

Attending chat process, emails, calls of Customers.

Cordinating with restaurants to ensure smooth ad hassle free food ordering experience for customers.

Quality assurance.

Resolving complaints within time duration and retain customers.

Attending the customers, providing them all facilities from check in counter to getting the baggage and attending all their problems.

Looking for all safety measures while boarding the passengers.

Arranging to upload the luggage in proper and safe way, counting the heads of passengers and tallying with the counterfoil of the boarding card.

Taking extra care for sick, disabled and /or minor passengers during boarding and disembarkation.

Guiding passengers at all stages on ground for safe and correct boarding. PROFILE

Result-oriented Professional with over 06 years of experience in Travel Management, Aviation Operations, Tourism Management, Customer Service & Customer Complaints, Customer Queries and Grievance. Handling expertise.

My Career Objective is to Succeed in an environment of growth and excellence and earn a job, which provides me job satisfaction and self-development and achieve personal as well as organization Goals. Lotus DMC, India

Logistic handling of Cruiser Liners

Assisting guests in Tours and ensuring safety throughout. Tour Escort

March 2013- June

2013

Intern

April 2012- June 2012

Saltours International, India

Maintaining MTR (Monthly Transaction Records) of Rail Bookings of Rail Europe department

Filing and Bookings.

INTERESTS

Reading Novels

Playing Checkers

Beauty

Calligraphy

Listening to Music

Watching Movies

Writing

QUALIFICATION

Dimploma in Travel & Tourism Industry Management – University of Mumbai – April 2013

Higher Secondary Certificate Examination – R.K. Talreja College – February 2010

Secondary School Certification – P.M.M Inner Wheel School – March 2008

Maharashta State Board Certification in Information Technology – July 2008

English

Hindi

Marathi

Urdu

LANGUAGES

PERSONAL INFORMATION

CORE SKILLS/ PROFESSIONAL ATTRIBUTES

Adaptable

Problem solving skills

Clear and efficient communication

Amiable

Creative

Proactive

Empathy

Effective Listening

Persuasive Speaking

Interpersonal Skills

+919********* /+91-888*******

adk37r@r.postjobfree.com / adk37r@r.postjobfree.com linkedin.com/in/anisha-jagtap-b08b3a195

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