Customer Care representative, Sales
Resume:
CURRICULUM VITAE
PERSONAL INFORMATION
NAME : KENGONZI HELLEN
DATE OF BIRTH : 8th/December/1995
NATIONALITY : UGANDAN
RELIGION : CHRISTIAN
GENDER : FEMALE
MARITAL STATUS : SINGLE
TELEPHONE NUMBER : 078*******/075*******
EMAIL : **************@*****.***
PROFILE
I am a hard-workingperson with good interpersonal skills, responsible, organized,
Dedicated and disciplined. I am open to any type of role and I believe that my analytical
Skills, amicable nature, determination, hard work, ethics and desire to learn can be
of great value to your organization.
CAREER OBJECTIVES
To excel in a challenging and rewarding career, efficiency and effectiveness in the
statistical economic state and build a strong report in the field, ensure quality
assurance and quality control in Economics and Statistics or other related fields.
CAREER VISION
To become a qualified and prominent economist in the nearby future
EDUCATION BACKGROUND
PERIOD
INSTITUTION
AWARD
2015-2018
Kyambogo University
Bachelors degree of Arts in Economics
2013-2014
Plus Two High School
Uganda Advanced Certificate of Education (UACE)
2008-2011
Kins Secondary School
Uganda Certificate of Education (UCE)
2001-2007
Ndekye Primary School
Primary Leaving Examination (PLE)
EXPERIENCE
November 2019 to date
Telesales Agent at aYo Uganda
Responsibilities held;
To promote and sell aYo insurance solutions to MTN subscribers locally via
Phone in the Talesales call centre.
Mainly focusing on upselling and cross selling of aYo Uganda paid for products.
To meet daily targets as set by the business from time to time.
April 2019 to August 2019
Administrator at Excel brands
Responsibilities held;
Bid preparation
Making quotations
Sending and receiving emails for clients
Making company's daily expenditure
Preparing job tickets for the products
August 2018 to March 2019
Assistant credit officer
Bunyaruguru development people's association sacco
Responsibilities held;
Analyze applicant’s financial status, credit and property evaluations to determine feasibility of granting loans.
Explain to customers the different types of loans and credit options that are available, as well as the terms of that service.
Obtain and compile copies of loan applicants’ credit histories, and other financial information.
Review and update credit and loan files.
Review loan agreements to ensure that they are complete and accurate according to policy.
Compute payment schedules.
October 2017 to May 2018
Sales Manager at M-TEC
Responsibilities held;
Balancing stock
Making payments to the workers
Making reports
Marketing business
Providing accountability
Sending mails to the clients
Receiving phone calls and mails
Making daily expenditure charts
01st June 2017- 31st August 2017
(Intern- Ministry of Finance, Planning and Economic Development)
Duties/ Responsibilities held;
Monitoring and evaluation techniques.
Policy analysis.
Data collection, management, presentation and analysis.
Management, analysis, and making of financial reports.
Project planning and management.
Budgetary process and levels.
Design of data collection tools and data base development.
General office management, practice and effective communication skills.
COMPUTER SKILLS
Microsoft Office Suites: Ms Word, Excel (Advanced), Access, Power point
SKILLS
Computer skills
Communication skills
Sales skills
Customer care skills
LANGUAGE PROFICIENCY
LANGUAGE WRITING SPEAKING LISTENING
English Excellent Excellent Excellent
Runyakitala Excellent Excellent Excellent
Luganda Excellent Excellent Excellent
HOBBIES AND INTERESTS
Swimming
Reading
Watching Movies
REFEREES
1. Mr. Mugoya Isaac
Team Leader
MTN aYo
Tel: 077*******
Email: *****.******@***.**.**
2.Mr. Abanaitwe Winston
Examiner in agriculture department
Uganda Business and Technical Examinations Board
Kampala-Uganda
Tel: 070*******
Email: *********@*****.***
3.Mr. Mutebi Wilson
Trainer
MTN aYo
Tel: 077*******
Email: ******.******@***.**.**
Contact this candidate