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Customer Care representative, Sales

Location:
Kampala, Uganda
Salary:
600,000/=
Posted:
March 23, 2021

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Resume:

CURRICULUM VITAE

PERSONAL INFORMATION

NAME : KENGONZI HELLEN

DATE OF BIRTH : 8th/December/1995

NATIONALITY : UGANDAN

RELIGION : CHRISTIAN

GENDER : FEMALE

MARITAL STATUS : SINGLE

TELEPHONE NUMBER : 078*******/075*******

EMAIL : adk35b@r.postjobfree.com

PROFILE

I am a hard-workingperson with good interpersonal skills, responsible, organized,

Dedicated and disciplined. I am open to any type of role and I believe that my analytical

Skills, amicable nature, determination, hard work, ethics and desire to learn can be

of great value to your organization.

CAREER OBJECTIVES

To excel in a challenging and rewarding career, efficiency and effectiveness in the

statistical economic state and build a strong report in the field, ensure quality

assurance and quality control in Economics and Statistics or other related fields.

CAREER VISION

To become a qualified and prominent economist in the nearby future

EDUCATION BACKGROUND

PERIOD

INSTITUTION

AWARD

2015-2018

Kyambogo University

Bachelors degree of Arts in Economics

2013-2014

Plus Two High School

Uganda Advanced Certificate of Education (UACE)

2008-2011

Kins Secondary School

Uganda Certificate of Education (UCE)

2001-2007

Ndekye Primary School

Primary Leaving Examination (PLE)

EXPERIENCE

November 2019 to date

Telesales Agent at aYo Uganda

Responsibilities held;

To promote and sell aYo insurance solutions to MTN subscribers locally via

Phone in the Talesales call centre.

Mainly focusing on upselling and cross selling of aYo Uganda paid for products.

To meet daily targets as set by the business from time to time.

April 2019 to August 2019

Administrator at Excel brands

Responsibilities held;

Bid preparation

Making quotations

Sending and receiving emails for clients

Making company's daily expenditure

Preparing job tickets for the products

August 2018 to March 2019

Assistant credit officer

Bunyaruguru development people's association sacco

Responsibilities held;

Analyze applicant’s financial status, credit and property evaluations to determine feasibility of granting loans.

Explain to customers the different types of loans and credit options that are available, as well as the terms of that service.

Obtain and compile copies of loan applicants’ credit histories, and other financial information.

Review and update credit and loan files.

Review loan agreements to ensure that they are complete and accurate according to policy.

Compute payment schedules.

October 2017 to May 2018

Sales Manager at M-TEC

Responsibilities held;

Balancing stock

Making payments to the workers

Making reports

Marketing business

Providing accountability

Sending mails to the clients

Receiving phone calls and mails

Making daily expenditure charts

01st June 2017- 31st August 2017

(Intern- Ministry of Finance, Planning and Economic Development)

Duties/ Responsibilities held;

Monitoring and evaluation techniques.

Policy analysis.

Data collection, management, presentation and analysis.

Management, analysis, and making of financial reports.

Project planning and management.

Budgetary process and levels.

Design of data collection tools and data base development.

General office management, practice and effective communication skills.

COMPUTER SKILLS

Microsoft Office Suites: Ms Word, Excel (Advanced), Access, Power point

SKILLS

Computer skills

Communication skills

Sales skills

Customer care skills

LANGUAGE PROFICIENCY

LANGUAGE WRITING SPEAKING LISTENING

English Excellent Excellent Excellent

Runyakitala Excellent Excellent Excellent

Luganda Excellent Excellent Excellent

HOBBIES AND INTERESTS

Swimming

Reading

Watching Movies

REFEREES

1. Mr. Mugoya Isaac

Team Leader

MTN aYo

Tel: 077*******

Email: adk35b@r.postjobfree.com

2.Mr. Abanaitwe Winston

Examiner in agriculture department

Uganda Business and Technical Examinations Board

Kampala-Uganda

Tel: 070*******

Email: adk35b@r.postjobfree.com

3.Mr. Mutebi Wilson

Trainer

MTN aYo

Tel: 077*******

Email: adk35b@r.postjobfree.com



Contact this candidate