Customer Care Service Representative

WORK EXPERIENCE :

JUNIOR CREDIT ADVISOR

Home Credit Consumer Finance Philippines, Inc.,

Cubao Quezon City

Philippines

December 2018 - March 2020

CASHIER/FOOD SERVER

Kuya J Restaurant SM Lucena

Lucena City

Philippines

June 2016 – June 25, 2018

AWARDS:

WELL GROMED AWARD

OUTSTANDING PHILANTHOPIST AWARD

Enter transactions in the cash register and provide customers with the total bill

Create periodic transaction reports

Ensure management of daily cash accounts

Maintain periodic sales reports and spreadsheets

Count money at the beginning and ending of each shift

Issue receipts and change to customers

Sort and count currency and coinsn

Take payment in exchange of items sold

Respond to customers’ complaints and take necessary actions resolve their issues

Presenting the menu and taking orders, Suggest and recommends appropriately according to the customer needs.

Attends and respond to guests needs promptly and professionally.

CONSUMER WELFARE ASSISTANT

Metro Lucena

Sm Lucena

Philippines

November 2015 – May 2016

To answer incoming telephone enquiries and switchboard calls and respond to requests for information received by e-mail, fax, SMS or voice mail.

To provide advice and assistance to customers in the most appropriate format to meet their needs, demonstrating due attention to customer care and a professional approach at all times.

To receive and process 'follow up' information about previous requests and reports and to update systems as appropriate.

CASHIER

Savemore Anonas Branch

Quezon City

Philippines

November 2013 – April 2014

Greet customers as they arrive in the store and provide them with information regarding products and/or services

Bag, box and wrap purchased items

Identify prices of goods using memory or scanner

Weigh items and determine prices of the same

Issue trading stamps and gift cards

Perform the duties of customer service representative when required

Assist in stocking shelves, rotating merchandise and marking prices

EDUCATION

Hotel And Restaurant Services

Tertiary

2011-2013

Access Computer & Technical College

Potsdam St. Aurora, Cubao Quezon City

Lucena City National High School

Secondary

2006-2009

Ibabang Dupay Lucena City

East VIII Elementary School

Elementary

Ibabang Dupay Redv Lucena City

2001-2006

PERSONAL INFORMATION

Age : 28 years old

Date of Birth : October 27,1991

Civil Status : Single

Religion: Roman Catholic

TECHNICAL SKILLS

Computer literate

Proficient on Microsoft office (Word, Excel, Power point

REFERENCES

References available upon request

GERALDNE G. ANCHORES

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