Manager Store

MAKEISHA D. COOMBS

**** ****** ****

Pomfret MD *0675

Mobile:240-***-****

**************@*****.***

PROFESSIONAL SUMMARY

Exceptional team player with more than 10 years of administrative and management experience providing effective employee relations, customer service, research & development, data collection & analysis and logistical support; leading organizations in suggesting, changing, and improving policies. A self-motivated and results oriented leader with strong project planning and management, strategic planning, and process improvement experience with emphasis placed on clear priorities, diversity, cost-savings, and workforce efficiency.

Additional qualifications include:

Enthusiastic team player dedicated to working effectively alongside management to achieve corporate objectives, with extensive experience in leading and/or collaborating with diverse individuals.

Strong organizational, planning, time management, and problem-solving skills.

Outstanding file management and project coordination & management skills.

Ability to initiate, execute and complete multiple projects without supervision.

Effective problem solver; efficient researcher with strong data collection & analysis abilities.

Creative and take-charge professional with solid interpersonal, communication (oral and written) skills.

Proficient in MS Word, Excel, Outlook, Gov-Trip; working knowledge of PowerPoint and Quick books

EDUCATION

University of Maryland Global Campus: pursuing BA in Business Administration with a minor/certificate in Human Resources (Graduation expected in July 2021)

Technical School, 8/05-9/05; Real Estate Course

Weichert - certificate September 2006

Lackey High School, Indian Head, MD – Graduated in 1998 (3.42 GPA)

KEY ACCOMPLISHMENTS

While working for DHHS, I was consistently commended for providing outstanding project management assistance to Directors, Program Management teams, and Department staff; significantly increasing work productivity and ensuring compliance to various regulations, policies, and procedures.

I have worked closely with John Latz to develop, coordinate, and implement staff objectives, providing extensive research, development, and documentation for standard operating procedures.

Participated in special projects, as well as corresponding planning meetings, to discuss issues related to Gustav and Ike Hurricanes, State of the Union, Presidential Inauguration, and smaller projects such as Ice storms and the Buffalo Plane Crash.

While working for Bank of America, I consistently provided exceptional Customer Service to the clientele and supported fellow coworkers with daily tasks relating to Accounting practices, monetary transactions, and provided cross-sales for Personal Bankers.

During my employment with Kay Jewelers and Helzberg Diamonds, I managed a staff of 15 or more employees. I was responsible for onboarding and exit process, orientation, training & development, implementing/administering policies, and procedures to employees, and administered compensation and benefits.

PROFESSIONAL EXPERIENCE

Residential Resales Representative 3/2015-6/2015

ADT LLC, Lanham, MD

Hours worked: 35-45

Salary: commission

Use company leads to come face-to-face with clients to give them a presentation on home security systems

Sales Force to enter customers information to schedule installation, upgrade, or replacement of materials

Follow-up with clients to make sure they are satisfied with their service

Participate in off-site promotions to gain new clientele and inform possible clients of services and options available

Canvas residents and designated territories to provide leads and potential clients

Use references from satisfied clients to create call listing

Part-Time Teller 2/201*-**-****

Bank of America Forestville, MD

Hours worked: 20-35

Salary: 12.05 hr.

Acknowledge clients/customers of the financial institute with a warm, friendly, and open welcome greeting to the establishment.

Uncover the needs/and or complete transactions while providing a 5-star customer service experience

Financially provide the customer with services and products to benefit or entail the client’s needs.

Use product knowledge to cross-sell, and open-ended questions to provide resources through the referral system to uncover their needs for their financial future

Daily deposits, withdrawals, transfers, Money Orders, Cashier’s Checks, payments, and other resources to meet the customer’s needs/wants

Balance and maintain an accurate currency/coin drawer on each shift

Prepare shipments for the branch or Federal Reserve Bank

Assistant Manager/Store Manager 11/2005 - 2010

Helzberg Diamonds, Tysons Corner VA/ Waldorf MD

Hours worked: 40-55

Salary: 14.00/35,000 plus commission

Supervisor Name & Number: San Varney

Authorized to contact yes

Provide each customer with 5-star shopping experience; consistently exceeding hourly rate and maintaining “Top Sales Producer” in the store which has helped to maintain record of $350K in annual sales

Assist Store Manager on a weekly basis with various inventory checks in which are reported to Loss prevention through weekly reports to District Manager; outlining and monitoring accurate inventory of sales and available merchandise which is used for marketing purposes

Perform a variety of account payable/receivable duties

Interact with various vendors and jewelers while ordering/maintaining stock of merchandise and office supplies

Train new sales associates in store policies and procedures; ensuring effective team participation and overall productivity while overseeing the planning and execution of in-store events

Provide recruiting, reviewing job applications, interviewing job applicants, checking references, conducting pre-employment background checks, hiring, and training sales associates

Manage and motivate a team through effective management and merchandising techniques as well as quality customer service

Independently prioritize and accomplish multiple management tasks within established timeframes by effectively planning and managing workload, delegating work, and supervising, monitoring, and directing subordinate manager and other associates

Serve as Store Manager in her absence, performing all duties and managing multiple tasks simultaneously and meeting deadlines

Administered HR policies and procedures, administer compensation and benefits, ensured compensation and benefits were in line with company policies and legislation, benchmark compensation and benefits, and maintain knowledge of legal requirements and government reporting regulations affecting HR functions

Administered and support annual salary review, implemented and monitor performance management system, handled customer complaints/employee complaints, grievances, and disputes, administered employee discipline processes, coordinated employee safety, welfare, and wellness, and conducted exit interviews

Travel Coordinator (Contractor via Career Blazers) 8/2008 – 3/2009

U.S. Department of Health and Human Services, Washington, DC

Hours worked: 40-60

Salary: 15.00 hr.

Ensure staff compliance of DHHS policies and procedures for recording, processing, and reconciling commitments and financial obligations relating to travel, efficiently managed documents in fund control files according to established guidelines

Successfully researched, developed, implemented, and managed various travel activities, organizational missions, policies, objectives, principles, and processes. Routinely collaborated with project management teams on assigned projects to avoid budget overruns

Assisted Project Manager in evaluating, analyzing, and tracking the status of obligations, expenses, and available finances; prepared detailed reports and spreadsheets to reflect accurate expenditures

Utilized various methods and techniques for the appropriate assessment and management of travel procedures which increased overall organizational effectiveness and efficiency

Provided extensive administrative and technical assistance to Project Manager, Travel Coordinator, and A/P; A/R by troubleshooting a variety of complex and technical problems

Attended monthly meetings to discuss and/or plan travel activities, changes in regulations and/or policy, and to communicate the immediate needs of the office

Provided travel arrangements and management for various Associate and Deputy Directors, Branch Chiefs, technical, and support staff as needed; prepared vouchers for payment and reconciled budgetary information for accurate and timely submission and reporting

Assisted management in compiling, developing, and maintaining detailed/complex spreadsheets and databases containing programmatic, financial, and agency-related information

Performed a wide range of administrative and technical duties in support of various programs; conducted (as necessary) investigations and/or audits of travel expenses, and maintained accurate reports for office staff to include filed, proofread, and formatted a variety of correspondences (technical and non-technical); utilizing proper use of grammar, spelling, punctuation, and required formats

Store Manager 2/2004 – 3/2005

JB Robinson Jewelers, Salisbury, MD

Hours worked: 45-65

Salary: 35,000

Managed and trained 15 or more employees (explaining policy/procedures and managing financial activities) while maintaining inventory and achieving notable sale profits that exceeded minimum sales goals by 80%

Created and distributed reports to management which displayed statistics achieved for a given period and represented the transactions or business of the company; prepared monthly Store Standard Reports, Federal Express Reports, Detail Reports, and weekly schedules that were shared with District Manager and Corporate office; used to monitor and track inventory and supplies, as well as to improve processing procedures

Processed and approved weekly payroll; created and posted schedules while ensuring compliance with company’s directives, policies, and standard operating procedures

Worked closely with Regional Director of Sales to manage all sales activities and meet revenue objectives; coordinated and implemented sales and marketing activities

Conducted regular meetings to provide and discuss company communications, policy reviews, marketing activities, goals, etc.

Assistant Manager 11/2003 – 2/2004

Kay Jewelers, Largo MD

Hours worked: 40-50

Salary: 12.00 hr.

Duties concurrent with previous Assistant Manager tasks performed

Managed store in the absence of Store Manager

Demonstrated and promoted a 100% commitment to providing the best possible experience for clients and employees

ADDITIONAL EXPERIENCE

Residential Insurance Agent (life only), American Income Life

Financial Planner, American Income Life (5/08-7/08)

Smith Chapel United Methodist Church SPRC (Staff/Pastor Parish Relations Committee) current and elected for a two-year term

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