Office Manager
Resume:
Cinnamon Estrada
Amarillo, TX *****
****************@*****.***
Work Experience
Patient Service Specialist
Texas Tech University Health Science Center - Tech, Texas, US March 2015 to Present
• responsible for greeting all patients in a courteous, professional and timely manner.
• Adheres to check-in and check-out procedures.
• Provides support to the office manager, physicians, clinical staff, and most importantly, the patient.
• Provides exceptional customer service.
• Answering telephones, faxing, filing, etc.
• Scheduling and rescheduling of patients appointments.
• Performs insurance verification prior to services.
• Collects co-payments and prepares receipts at time of service.
• Respects and maintains patient privacy and dignity. Adheres to HIPAA laws at all times. Office Manager, Bariatric Surgery of Amarillo
Baptist St Anthony's Healthcare System
June 2011 to June 2013
• Assist in timely preparation and delivery of important reports and handling of confidential information.
• Type, format, proofread, and edit correspondence and other documents as needed.
• Provides customer assistance relating to billing questions on customers' accounts.
• Greet and direct customers and visitors. Answer routine questions and direct them to the appropriate personnel.
• Work with other departments within BSA to identify, advise, and mitigate potential process improvement mechanisms and resolve daily business activities.
• Arrange schedules of directors, arrange travel, set up and conduct meetings and appointments.
• Worked directly with insurance companies, healthcare providers and patients using ICD 9 codes to get claims processed and paid.
Private Branch Exchange Operator (PBX) Office Manger Baptist St Anthony's Healthcare System
October 2001 to June 2010
• Administered monthly invoicing for many physicians utilizing BSA's Answering Service.
• Monitoring of customer calls and assessment of operator skills.
• Communicating corporate and business objectives and results to operators and other staff.
• Assist customer base by answering and dispatching incoming, outgoing, and inter-office phone calls utilizing a digital PBX, two way radios and voice/tone pagers.
• Field and respond to escalated calls regarding complex inquires, customer complaints, and provides leadership and guidance to operators through motivation, coaching, and effective learning opportunities. Administrative Assistant
Baptist St Anthony's Healthcare System
September 1996 to October 2001
• Provide complete support to the management
• Schedule all appointments for staff
• Performs clerical tasks
• Work as a liaison officer between management and staff
• Prepare important letters that are circulated in the office
• Compile all the daily reports from various departments
• Reply to all the correspondences that arrive in the company
• Prepare agenda before every meeting and distribute to all the staff members who are attending meeting
• Look after inventory of office supplies
• Provide full support to the management when it comes to decision making
• Operate filling systems
• Maintain all the daily transactions like those from a petty cash account
• Answers all incoming calls for management
Private Branch Exchange Operator (PBX)
Baptist St Anthony's Healthcare System
October 1994 to September 1996
• Assist customer base by answering and dispatching incoming, outgoing, and inter-office phone calls utilizing a digital PBX, two way radios and voice/tone pagers.
• Handle all Codes that may come into switchboard.
• Dispatch for Security
Education
Amarillo College
1990 to 1991
Diploma
River Road High school
1986 to 1990
Skills
• Microsoft Office (10+ years)
• Call Center (10+ years)
• Front Desk (8 years)
• Hospital (10+ years)
• ICD-9
• Insurance Verification
• Medical Scheduling
• Medical Records
• HIPAA
• Proofreading
Awards
Employee of the Month
October 2000
Employee of the month at BSA, they employee over 3000 employees Assessments
Scheduling — Highly Proficient
August 2018
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Highly Proficient
Filing & organization — Highly Proficient
August 2018
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Highly Proficient
Written communication — Familiar
August 2018
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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