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Customer Service

Location:
Goleta, CA
Posted:
March 21, 2021

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Resume:

Amanda Michele Hernández

**** *** ****** ***, ***** Barbara, CA 93111

805-***-**** adk2um@r.postjobfree.com

Objective

To obtain a clerical position with an agency that will allow me to fully utilize my communication, organizational, general office and problem solving skills to contribute to greater office efficiency and productivity.

Skills Summary

Financial Accounting I

Financial Accounting II

Managerial Accounting

Ten-Key

Admin Procedures

Accounts Receivables

Accounts Payables

Maintain Employee

Files

Payroll

Accounting

QuickBooks

Microsoft Excel

Business Law

Faxing, Scanning

& Copying

Purchase Orders

Weekly Meetings

Computer Accounting

Microsoft Word

60 WPM

Professional Presentations

Filing

Oracle

iProcurement

Phone Etiquette

Education

SANTA BARBARA BUSINESS COLLEGE – SANTA BARBARA, CA Business Administration, Associate’s Degree, 2009

Professional Experience

ADMINISTRATIVE ASSISTANT –

Bartlett Tree Experts – Santa Barbara, CA 01/2016 – Present

Working at the front office answering phones, greeting customers, scheduling appointments in Outlook.

Processing work orders in the Bartlett system, in charge of billing and payment processing.

Composing and handling all correspondence and reports.

Weekly payroll, purchasing and marketing.

Processing incoming invoices from vendors and processed through Bartlett Accounts Payable system.

In charge of ordering materials and supplies through Oracle. CUSTOMER SERVICE ADVISOR -

Petco – Santa Barbara, CA 11/2014 –

1/2016

Assist customers with products and looking for items.

Assist customers at check out and perform register duties.

Set up planograms, create labels, and stock planograms.

Recover store and bring out back stock items to shelves.

Perform closing duties such as; clean registers, clean and stock bathrooms, put go backs away, turn lights off, sweep and take out all trashes.

Answering phone calls with proper telephone etiquette.

Open animals and prepare food and insure habitat is maintained. ACCOUNTS PAYABLE (A/P)

Santa Barbara News-press – Santa Barbara, CA 08/2014 – 09/2014

Code Freelancer Invoices with appropriate code and invoice numbers.

Code all invoices with correct G/L account codes and vendor numbers.

Enter all invoices into Quantum System for processing.

Run Account Payable reports.

Take vendor calls’ regarding invoices and respond to vendor and employee emails.

Receive carrier paperwork and enter into Quantum system.

Communicate with Auditor when she has questions about invoices.

Run the check run and print checks for the invoices that need to be paid. Amanda Michele Hernández

5148 San Anselo Way, Santa Barbara, CA 93111

805-***-**** adk2um@r.postjobfree.com

Match up the printed check with the correct invoice, so the check can be signed and mailed out.

Attach purchase orders with invoices that have purchase orders in the amount of $500 and up.

Entering data into Quantum system such as new vendors and new carriers. APPLICATION COORDINATOR (CSA)

LIA Administrators & Insurance Services – Santa Barbara, CA 07/2010 – 05/2014

Processing Real Estate insurance applications.

Distributing application to Underwriters to quote.

Assist in taking customer payment calls.

Review insurance policies.

Call customers regarding returned mail due to insufficient address.

Annotate second and final notice regarding more information needed.

Assist receptionist in answering customer calls.

Review insurance quotation.

Distributing faxes and attachments to Underwriters/Underwriting Assistants accordingly.

Process Certificates of Insurance and ACORD forms for insured.

Process credit card transactions.

ACCOUNTING CLERK

Community Actions Commissions – Goleta, CA 06/2009 - 12/2009

Processing purchase orders into GMS system, printing, signing and distributing.

Close purchase orders when not used or older than 90 days.

Assist controller and account manager with filing, sorting contracts, grant applications, and leases.

Data entry for Mental Health vendors, and Head Start vendors.

Assist in processing payroll, checking timesheets, check hours, file timesheets.

Entering vendor information and keeping it updated in the accounting system.

Assisted in Accounts Payable in entering invoice batches into accounting system. CUSTOMER SERVICE/CASHIER

Vons- Goleta, CA 11/2008 - 06/2009

Answered phones in a professional manner and proper telephone etiquette.

Responsible for taking messages for management.

Assisted customers with returns and exchanges.

Greeting customers with a friendly smile.

Assisting in floral department as needed.

BOOKKEEPER

Vons- Goleta, CA 01/2003 – 07/2007

Responsible for preparing daily register with proper amount of monies in the amount of $125.

Responsible for preparing and running daily check tender listings.

Sent out check deposits up to $5,000.00 daily.

Verified armor received (i.e.: currency and coins) in the amounts up to $3,000.00 daily.

Reconciled bank deposits and fuel station deposits up to $15,000 daily.

Communicated with auditors to make sure the accounting paperwork balances out properly.

Prepared an over/short report at end of day, stating overage/shortage of previous day sales.

Documented if the store was short or over and advised my manager of the overage or shortage. BOOKKEEPER/CASHIER

Staples- Santa Barbara, CA 12/2003 – 02/2004

Responsible for preparing daily register bags with monies for the day up to $150.00.

Responsible for reconciling checks that were received daily up to $2,000.00. Amanda Michele Hernández

5148 San Anselo Way, Santa Barbara, CA 93111

805-***-**** adk2um@r.postjobfree.com

Verifying monies received by armor up to $2,000.00 daily.

Responsible for reconciling and prepared bank deposit up to $5,000.

Satisfied customers want and needs utilizing active listening skills.



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