Employee Relations Sales

Eric Grudzinski

Human Resource Generalist Profile

***************@*****.*** • 856-***-****

Audubon, NJ 08106

Summary

Highly organized, detail-oriented leader with comprehensive background in training, sales, customer service, and human resource management. Skilled in navigating challenges by developing innovative solutions producing measurable outcomes. Proven success creating onboarding plans and educating newly hired employees on policies and procedures. Approachable, effective communicator with proven ability to work both independently and in collaboration with a team to achieve organizational objectives.

Areas of Expertise

HR Management

Employee Relations

Customer Service

Team Building & Leadership

Sales

Education & Training

Human Resource Practices

Budget Control

Policies & Procedures

Professional Experience

Jamac Frozen Foods, Jersey City, NJ 2017 – 2020

Regional Sales Representative

Defined yearly, quarterly, and monthly sales projections to determine realistic goals for Philadelphia, New Jersey, and Delaware to increase regional sales. Researched target market to identify potential leads and secure sales. Made cold calls, followed up on potential leads, and networked within the region to guarantee new accounts. Maintained excellent standards in customer service and satisfaction. Collaborated with ordering and transportation department to provide seamless and prompt delivery of product to customers.

●Revived market from the ground up after a void in leadership for 2 years.

●Achieved a 30% increase in sales territory.

Entertainment Cruises Philadelphia, Philadelphia, PA 2011 – 2017

Food and Beverage Director

Coordinated Workplace Sensitivity training and Harassment Prevention classes and served as employee grievance liaison for restaurant and galley staff. Collaborated with Human Resources regarding grievances to find a mutually satisfying solution for all parties. Conducted employee training to ensure staff understood job responsibilities and assist with new skills and techniques. Supervised and trained 11 managers and 100 staff members. Oversaw $2.5 million Food & Beverage budget consistently

●Analyzed, researched and developed company-wide training program to make certain employees understood company objectives and expectations, policies, and procedures.

●Appointed to serve as representative on corporate strategic planning committee.

●Recipient of Food and Beverage Director of the Year award.

●Consistently came in under budget year-over-year.

The Spirit of Philadelphia, Philadelphia, PA 2010 – 2011

Executive Chef / Kitchen Manager

Managed the staffing process, including recruiting, interviewing, hiring and onboarding for galley staff. Oversaw weekly inventory process and directed day-to-day galley operations to serve 120,000 passengers a year. Collaborated with marketing staff on creation of seasonal menus. Ensured corporate standards were met and sanitation procedures were followed.

●Increased profits by devising a plan to reduce expenditures of food and labor costs.

Additional Experience Volunteer Work

Banquet Chef / Executive Sous Chef, The Union League of Philadelphia

Member, Oaklyn Volunteer Fire Department, Oaklyn, NJ

Entertainment Cruise Awards

City of the Year, 2015

Food and Beverage Director of the Year, 2013

Sanitation Award for Freedom Elite 2013

Quality Award for Philadelphia, 2010, 2012

Education

Master of Business Administration (MBA) in Human Resource Management

Johnson and Wales University, Providence, Rhode Island

Bachelor of Science in Food Service Entrepreneurship

Johnson and Wales University, Providence, Rhode Island

Associate of Science in Culinary Arts

Johnson and Wales University, Providence, Rhode Island

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