Employee Relations Assistant

DEANDRA HEYWARD

Greenville, SC 843-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Forward-thinking HR Generalist highly effective at adapting to evolving market plans and needs associated with company expansion. Successful record of working with department managers to select best candidates to solidify teams. Dedicated professional that understands the importance of confidentiality and conflict resolution. Highly efficient and well established in administrative environments that are fast-paced and challenging. Proven ability to take on new challenges while thinking outside the box. SKILLS AND EXPERIENCE

Management

● Promoted to supervisor and departmental trainer within 3 months of employment

● Supervised and mentored 8 employees, creating a strong unified team focused on reaching set goals and objectives

● Planned work schedule for around-the-clock operations and assigned staff to accomplish daily work by providing for variations in workload

● Monitored the performance of operators, identified training needs, and ensured high quality and accuracy of work from call center staff

Training and Leadership

● Trained all new hires on the standard operating procedures of the call center

● Developed and implemented staff training manual outlining duties and responsibilities of an operator

● Developed and implemented training manuals for new HOTSOS software

● Implemented programs to increase overall employee performance, which in turned helped the hotel achieve 5 star status

HR Administration

● Managed all administrative duties for Vice-president and HR Director

● Coordinated new hire process and ensured compliance for all current and terminated employees

● Created and organized a new filing system for all active and terminated employees

● Converted employee files from paper to digital format

Employee Relations

New Hire Orientation

Insurance Knowledge

Training Materials

Onboarding

Talent management

Supervisory Experience

Executive support

Project Management

Team Building

Risk management

HRIS Technology

Procedures implementation

Trained in FMLA/ADA/EEO/WC

Benefits and compensation

Staff training/development

Teamwork/Collaboration

File and records management

WORK HISTORY

Human Resources Generalist, 02/2020 to Current

Greer Rehabilitation and Healthcare Center – Greer, SC

Adheres to all federal and state guidelines while managing payroll and benefits for over 100 employees.

Develops and facilitates all new-hire orientations.

Provides guidance to managers and employees including talent management, payroll, FMLA, benefits, workers compensation, 401K and OSHA compliance.

Acts as liaison between employees and insurance carriers to resolve problems and clarify benefits.

Coach and educate management throughout organization on appropriate guidelines for maintaining legally-compliant workplace.

Facilitates criminal background check and employment verifications process for new hires.

Conducts recruitment activities, including screening and interviewing applicants to build candidate pipelines and enhance company culture.

Human Resources Coordinator Contract, 08/2019 to 01/2020 Advance America – Spartanburg, SC

Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress.

Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.

Gathered requirements for ongoing projects and organized details for management use.

Scheduled and organized events, meetings, career fairs, and other department events.

Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.

Reviewed human resources paperwork for accuracy and completeness, including verifying, collecting and correcting data.

Human Resources Assistant Contract, 09/2018 to 06/2019 Hospice Care Of South Carolina – Spartanburg, SC

Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.

Handled on-boarding process for newly hired employees, which included distribution of all paperwork.

Converted paper employee files to digital format

Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.

Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.

Created and organized new filing system for all employees Group Reservations Coordinator, 02/2007 to 09/2015 The Sanctuary Hotel – Kiawah Island, SC

Arranged for group hotel bookings in collaboration with sales department for weddings and special events.

Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.

Prepared customer invoices, accepted payments and processed refund and cancellation requests.

Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

Resolved various issues and discrepancies for customers. Human Resources Assistant, 08/2003 to 12/2006

Sodexho Catering Services – Columbia, SC

Screened applicant resumes and coordinated both phone and in-person interviews.

Created and completed personnel action forms for all hires, terminations, title changes and terminations.

Assisted with meetings and presentations within company.

Delivered friendly assistance with new hires throughout interviewing and hiring process.

Posted positions through approved recruitment channels.

Answered and directed outbound and inbound phone calls per day.

Managed employee exit interviews and paperwork.

Organized new employee orientation schedules for all new hires. EDUCATION

Master of Arts: Human Resources Management

Webster University - St Louis, MO

Bachelor of Science: Hotel, Restaurant, and Tourism Management University Of South Carolina - Columbia - Columbia, SC

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