PROFESSIONAL PROFILE:

Accomplished Scrum Master, Technical and Quality Professional with 10+ years of diversified experience in contributing to efforts to leverage continuous improvement tools and methodologies to clearly define current operational states and institute measures that enhance quality, elevate productivity, and improve sustainability of operations. Career emphasizes experience in medical device production and pharmaceutical product development and manufacture. Core competencies include:

Six Sigma (Black Belt) 5S Methodology Change Management Initiatives

Operational Sustainability

Kanban Problem Analysis/Resolution Standard Operating Procedures (SOPs)

Productivity Improvement Good Laboratory Practices (GLPs) Good Manufacturing Practices (GMPs)

Quality Control (QC) Statistical Process Control (SPC) Equipment Calibration/Optimization

Good Clinical Practice (GCP) Good Documentation Practice (GDP) Computerized Numerical Control (CNC)

Process Optimization Reliability Studies Continuous Quality Improvement (CQI)

Document Control Team Collaboration Information Management/Technology

An innovative, effective analyst, communicator, and facilitator with broad technical skills and the capacity to utilize and integrate diverse resources in achieving business objectives.

CAREER HIGHLIGHTS:

Certified Professional Scrum Master.

Full lifecycle experience in scoping, designing, developing, deploying, and supporting enterprise scale business/e-commerce application, Web Applications, Web Portals using Agile, Waterfall and Iterative development methodologies.

Experience helping client’s transition from Waterfall methodologies to Agile practices.

Educated Business Owners and Technology Managers on strategies to use Agile to improve IT effectiveness and for business process improvement.

Strong background in scrum methods, knowledge and experience on techniques that help teams and stakeholders be agile (e.g. User Story writing, prioritization techniques).

Prepared and led weekly or bi-weekly “Iteration Planning Meetings” (IPMs) as part of the Agile development process and led software demos to client.

Hands on experience with Backlog Grooming, Sprint Planning, and Story Points.

Educated the team on how to estimate user stories using story points and hourly estimates.

Planning & Conducting Software Development sessions, project meetings, reviews, walkthroughs, and coordinating various technical and managerial teams at all levels.

Full lifecycle experience in scoping, designing, developing, deploying, and supporting enterprise scale business/e-commerce application, SaaS, Web Applications, Web Portals using Agile, Waterfall and Iterative development methodologies.

Handled Risks and Issues in a timely manner and played key role in solving complex issues.

Planning & Conducting Software Development sessions, project meetings, reviews, walkthroughs, and coordinating various technical and managerial teams at all levels.

Acted as a “liaison” between business users and technical teams by planning, facilitating, and directing the analysis of business problems to be solved with required enhancements.

Proficient in Technical and Business Writing, Business Process Flow, Business Analysis and Testing

Expert at building teams, leveraging synergies, and delivering concrete results.

Experience in preparation of Deliverables, Business Requirement Documents (BRD), and Functional Requirements Document (FRD).

Addressed diversified productivity issues associated with the manufacture of medical devices, conducting root cause analysis to identify deficiencies and utilizing 5S and lean six sigma methods in developing recommendations to eliminate waste, optimize resources, and increase productivity and prospective profitability.

Extensively worked on Scrum and Kanban agile methodologies.

Conducted analyses employed in non-conformity identification and corrective action/preventive action (CAPA) implementation for pharmaceutical raw materials and finished products, employing diversified chromatographic, spectroscopic, and wet chemistry techniques.

Examining business operations to identify the critical areas and projects enabling transformations into higher- performance operational models.

Collaborating with business leadership to transform and streamline work processes and restructure the organization to optimize resources while working to eliminate waste and non-value-added processes.

Participating in meetings and presentations for purposes of disseminating information, soliciting feedback, and building consensuses for established plans and courses of action.

Delivering quantifiable process improvements and cost benefits from various analytical, performance improvement, and resource optimization initiatives.

Contributing to cross-functional teams engaged in various phases of projects and operations…

Incorporating proactive and innovative solutions in addressing challenges and achieving goals and objectives.

Employing skills in process improvement, project management, facilitation, problem solving, transformation acceleration, and value creation to drive achievement of required outcome.

Work with a team to provide end to end continuous quality improvement

Consult and work with management in identifying process improvement opportunities

Develop an overall plan/approach/timeline based on client scope (e.g., areas above) and help manage/track progress

Tracked progress on a daily basis to eliminate potential issues and risks, and present overall project status and metrics to management. Use Kanban approach to manage, prioritize and allocate resource to address issues in a timely manner

Developing strategic insights and recommendations based on the research conducted

Participate in the design, development, implementation, and monitoring of quality programs

Provide explanations and information to others on topics within area of expertise

Share Best practices from within and outside the organization / industry / domain and provide recommendations for implementing them

PROFESSIONAL EXPERIENCE:

DHS, NYC, NY Apr. 2019 to Present

Scrum Master

Responsible for bringing up a new, distributed Agile team from scratch.

Successfully applied Agile/Scrum practices, roles, events, artifacts, and rules on multiple Agile/Scrum projects for the company.

In the first 4 weeks, brought over 15 disparate initiatives under control by redefining initiatives, epics, and stories.

Used JIRA, Confluence, and Portfolio to document and track work products and prepare vision documents for various corporate initiatives.

Worked on Scrum and Kanban boards.

Created and prioritized product features and user stories in the Product Backlog.

Led the team in estimation (relative pointing), sprint planning, daily scrum, review, and retrospective meetings.

Enforced Kanban principles as a scrum master that resulted in reduction of Cycle time thus increasing team's throughput

Acted as a liaison between the Marketing department and IT, providing both IT and business support.

Worked with Marketing to ensure that their requests were well-defined in terms of requirements and business value.

Supported demand and provided feedback as needed to business stakeholders and IT.

Regularly reported status of requests or issues to the Directors.

Anticipated potential issues and worked to resolve them proactively before they became problems.

JP Morgan Chase, NYC Aug. 2018 to Apr. 2019

Scrum Master

Played key role in bringing up a new Agile team from scratch, beginning with Scrum and Agile training.

Coached the client in successfully deploying Agile/Scrum practices to dramatically reduce software delivery costs and improve team morale.

Successfully applied Agile/Scrum practices, roles, events, artifacts, and rules on multiple Agile/Scrum projects for the company.

Shielded the development team from outside distractions by removing impediments and clarifying requirements in a timely manner.

Provide expertise in identifying iterative process improvements and methods to streamline adoption of the agile- Scrum/Kanban methodology.

Created and prioritized product features and user stories in the Product Backlog.

Worked with other Product Owners on best practices for product backlog grooming.

Worked with Requirements Analysts to ensure user stories were consistent, complete, and ready for design, development, and testing.

Acted as a liaison between Business and IT, providing both IT and Business support.

Worked with Business to ensure that their work requests were appropriate, avoided duplication, cost-effective, and value-added.

Helped Business to define better solutions before adding to the Release backlog.

Analyzed demand requests and issues during the intake workflow for process improvement opportunities and operational efficiencies.

Used JIRA to maintain product backlog and sprint backlog and to create and track user stories, Sprint planning, tracking and managing sprints, created Scrum and Kanban boards, status reports and burn down charts, Velocity reports

Supported demand and provided feedback as needed to business stakeholders and IT.

Regularly reported status of requests or issues to the Iteration Manager (Scrum Master), Director, Business Application Owner (Product Owner) and any feedback from Business.

Anticipated potential issues and worked to resolve them proactively before they became problems.

Micro Medical Technologies, Somerset, New Jersey, NJ Aug. 2008 to Jun. 2018

Product Technician/Analyst

Operating CNC grinders, microscopes, and OGP SmartScopes utilizing SPC systems in the manufacture and quality control of medical device products

Utilizing high-performance liquid chromatography (HPLC), gas chromatography (GC), thin-layer chromatography (TLC), ultraviolet (UV) spectrophotometry, and wet chemistry techniques within various research, clinical, and medical diagnostic laboratory environments

Using Lean Metrics and DMAIC Methodology, support to Quality Management Team in assessing the product quality issues from customers

Using Blue Print or Engineering Drawings, helping to reduce waste or minimize scraps

Also helps the Engineers in Prototype Projects

Also supports in process flow cycle for continuous improvement by using Lean Methodologies

EDUCATION:

M.B. Patel Science College, Anand, Gujarat, India

Bachelor of Science (B.S.), Biochemistry

PROFESSIONAL DEVELOPMENT & CERTIFICATIONS:

Six Sigma Black Belt Certification (July 2020))

Six Sigma Green Belt Certification (May 2020)

Professional Scrum Master (PSM)

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