Store Manager, Leadership and Development, Customer Service

Brian Kostic

Wentzville, MO *****

724-***-**** adk2r6@r.postjobfree.com

Experienced trainer and manager capable of coordinating simultaneous functions with the ability to direct personnel to meet the needs of any business. Instructor, leader, organizer, and customer service expert with over 19 years of experience and a Masters in Organizational Leadership with expertise in developing strategic policies, motivating staff, and working with diverse personality types to drive improvements.

EDUCATION

Masters in Organizational Leadership, Southern New Hampshire University, Manchester, NH Bachelor of Science in Computer Information Systems, Robert Morris University, Coraopolis, PA WORK HISTORY

LOWE'S, INC - Merchandising Service Manager, Lake St. Louis, MO (November 2019 to Present)

Manage a travelling team that executes all merchandising activities in four stores.

Train employees and managers to lead and develop their own teams.

Collaborate with regional managers to support successful sales and operations of the store. RESTAURANT TECHNOLOGIES, INC - Project Manager/Customer Success Specialist, Pittsburgh, PA (May 2017 to June 2019)

Trained over 200 clients, including McDonald’s, Burger King, Krispy Krunchy Chicken, and Kroger’s, on the use of the oil disposal and automated hood cleaning systems.

Managed customer installation and repair processes of hood cleaning systems. MCGINNIS SISTERS SPECIALTY GROCERY STORES - Multi-Location Store Manager, Pittsburgh, PA (April 2015 to February 2017)

Managed all aspects of retail store operations.

Trained and supervised 12 department managers on goal setting, customer service, time management, and sales strategies increasing promotional sales by 43% within eight weeks.

Developed companywide onboarding, training, customer service, and attendance policies and procedures.

GIANT EAGLE GROCERY SUPERMARKETS - Grocery/Front End Assistant Store Manager, Pittsburgh, PA (June 2008 to February 2015)

Managed all aspects of retail grocery and front end.

Trained management and employees to achieve customer service excellence as a Customer Service Champion.

Trained new managers in personnel development, discipline, and conflict resolution.

Scheduled, hired, and trained all front end and grocery employees. IMAGINATION BOOKS - Franchise Owner and Managing Director, Bloomington, IL (April 2001 to January 2008)

Operated a successful travelling book fair business with over 600 products and 75 clients.

Trained and supervised three employees: warehouse manager, event co-manager, and administrative assistant.

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