Customer Care

KEY ACCOMPLISHMENT

Awarded as the Top * customer service personnel in maintaining high customer satisfaction

Retained customer by professional advising them on the effective use of our products.

Accomplished target before the schedule time.

Undisclosed company’s information even at an intense alluring way by a third party

PROFFESSIONAL EXPERIENCE:

QUALIFICATION

HOBBIES.

REFEREES.

OMOSUWA KEHINDE BUNMI

CURRENT RESIDENCE:

8 Tunde Odeyemi Street, Bakare Bus Stop, Igando Road, Lagos State.

EMAIL:**************@*****.***

PHONE NUMBER:+234**********, +234**********

PROFFESIONAL SUMMARY:

I am an outgoing, process driven and proficient customer service representative with over 3 years of experience in customer service, human relation and office management. I have constantly developed innovative ways to exceed customer expectations. Establishes success by listening to customer needs, following company policies, and working to find a resolution that benefits the company and the customer. My experiences include sales, tech support, and customer care. I am a young lady that possess a positive attitude and always consider the company’s profitability.

KEY COMPETENCE

Good customer relationship management

Active listeningand ability to stay calm when customers are stressed or upset.

Strong phone and person to person contact handling skills.

Smart in problem solving resolution

Swift in understanding product knowledge and share with customers

An adequate good team player

Good organizational and multi-tasking abilities

Proficient communication skills (Oral and written)

Self-motivated with ability to work with minimal supervision.

Comfortable using computers with ability to use Microsoft office package

Experience working with customer support

Customer Service Representative

Fouani Nigeria Limited, 22, Burna road, Apapa, Lagos State. 2020

Responsibilities include but not limited to:

Listening and responding to customer inquiries and issues maintaining a positive, empathetic and professional attitude toward customers at all times.

Taking of customers’ orders online and ensure it is swiftly related to the relevant department for supply.

Resolving of customer issues by following company process and utilizing strong negotiating and selling skills.

Providing of sales support to sales team across the nation to ensure customer satisfaction.

Properly logging and documenting all customer interactions, transactions, comments and complaints and ensure they are swiftly attended to.

Answering of product and service questions and suggesting information about other products and services for customer satisfaction

Weekly reviewed, analyzed, and monitored sales and promotions for the day shift and send report to line manager

Attending to customer’s technical issues and ensure they are resolved.

Preparing o service reports by collecting and analyzing customer information.

Maintaining proper book keeping and ensuring that all files correctly saved on the data base.

Account Clerk

March 2007 – January 2011

Domino Development Ltd, Dakata, Kano State.

Responsibilities include but not limited to:

Monitoring, issuanceand sorting of the files in the archive.

Paying of both staff and casual overtime.

Conveying messages from the branch office to the head office when applicable.

Provide accounting and clerical support to the accounting department

Type accurately, prepare and maintain accounting documents and records

Prepare bank deposits, general ledger postings and statements

Reconcile accounts in a timely manner

Daily enter key data of financial transactions in database

Provide assistance and support to company personnel

Research, track and restore accounting or documentation problems and discrepancies

Inform management and compile reports/summaries on activity areas

Function in accordance with established standards, procedures and applicable laws

Civic Teacher,

Young Scientist Kids Academy, Otuoba Hall, Beyelsa State. June 2016 – February 2017

Responsibilities includes:

Promoting of students’ intrinsic motivation by providing meaningful and progressively challenging learning experiences which include, but are not limited to: self-exploration, questioning, making choices, setting goals, planning and organizing, implementing, self-evaluating and demonstrating initiative in tasks and projects

Teaching of student on how to have a caring attitude and positive inter-personal relationships.

Teaching student on how to have a good social, leadership skills.

Designing and implementing effective strategies to develop self-responsible/independent learners

Engaging students in active, hands-on, creative problem-based learning.

Class engagement and provides opportunities for students to apply and practice what is learned

Marketing

Primera MFB, Lagos 2019

Responsibilities includes:

Awareness/marketing of federal pay loan facilities

Develop and manage a financial portfolio balance of defaulters

B.ScSociology and Anthropology 2017.Federal University, Otuoke, Bayelsa State

Senior Secondary School Certificate Examination(SSCE) 2011. Ikotun Comprehensive College, Lagos State

PERSONAL DATA

Sex: Female

Date of Birth: 17th September, 1994

State of Origin: Ondo

Marital Status: Single

Religion: Christian

Nationality: Nigeria

Always thinking smart, love accuracy, reading and ensuring everyone is safe and secure

Omorville Isah Umoru Mr. Goodluck Ebelo Pastor Bayo Ashogbon

Chief Security Officer, Publisher/Editor in Chief Nigeria Manager,

Reddington/Duchess Hospital, Times Newspaper, BIV Oil Nigeria Ltd.

Ikeja, GRA. Lagos State. 13 Hughes Avenue, Yaba, Lagos Ikeja Lagos State

+234**********, +234********** TEL: +234********** TEL: +234**********,

Contact this candidate