Service Representative Customer

Jaswinder Kaur

*** *********** ***** *********** ******* 647-***-**** ******************@*****.*** M1B5L4

Profile

Organized, dedicated and ambitious professional with excellent attention to detail, and thirst for learning. Almost four years of work experience in customer service and 2 years of experience in sales and supervision.

Experience

Customer Service Representative with Rogers Communication

Zedd Customer Solutions, Toronto Ontario November 2018 to Present

A customer service and sales agent for Rogers Communications

Worked in several departments (Residential services -EOP & Ignite) (Wireless services – Add a line & Win Back)

Rogers Programs and Systems (Windows, Citrix, Nova, ICM-Maestro, V21, Oyasys)

Communicate with customers in a respectful and professional manner answer any questions and offer customers the best resolution in a courteous and efficient manner

Increasing revenue by up-selling and cross-selling from a wide band of residential and wireless services

Successfully achieved individual monthly targets and daily goals

Resolve customer concerns immediately and effectively

Multi-tasking with large volumes of information including researching, assessing, recording and reporting data, utilizing multiple applications and computer screens.

Follow call center principles and practices.

Enter, retrieve and interpret data in customer relationship management and work management system databases.

Utilize customer service skills to effectively respond to inquiries and service requests.

Interpret and provide information on compliance requirements for policies and procedures.

Working from home (March 2020 to Present)

Comfortable working with Amazon Work Space.

Working with minimal supervision.

Security Guard

G4S (September 2016-August 2017)

Fully trained at various City of Toronto sites across Greater Toronto Area.

Worked at homeless shelters (davenport, George street, lakeshore, cooling center at John street) where dealt with people with mental issues, anger issues and conflicts.

Document shift occurrence information in line with internal policies, including the completion of logs, incident reports.

Follow company policies and procedures.

Worked independently and part of a team.

Completion of daily reports and assigned tasks.

Customer Service Representative

Coffee Culture (September2016-August 2017)

Delivered first class customer services.

Processed transactions per day with exceptional accuracy.

Greeted customers promptly.

Ensured a high level of customer service and professionalism.

Open and close store.

Provided friendly and attentive response to customers’ queries.

Shift Supervisor

Coffee Culture (August 2017- January 2020)

Oversee food preparation, presentation, and storage to ensure compliance with food health and safety regulations.

Managed staff’s work schedules.

Trained staff.

Checking in on dining customers to enquire about food quality and services.

Resolved customer complaints in a professional manner.

Reviewing customer surveys to develop and implement ways to improve customer service.

Education

MASTERS OF PHYSICS DEGREE SEPT 2013-MAY 2015 PUNJABI UNIVERSITY PATIALA, PUNJAB, INDIA

ENERGY SYSTEM ENGINEERING TECHNOLOGY SEPT 2016-APRIL 2018 CENTENNIAL COLLEGE, SCARBOROUGH, ONTARIO.

Skills & Abilities

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Communications skills, with the ability to empathetically listen and respond.

Ability to deal with difficult clients, de-escalate and diffuse challenging situations.

Excellent technology skills (MS Office, Outlook, Internet Explorer, etc.)

Strong problem solving, multi-tasking skill.

Organizational and time management skills.

Microsoft Office Suite.

Ability to work independently with little direction and as a member of a team.

Excellent typing and reading skills.

Available to work varied shifts including evenings, weekends .

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