Customer Service Representative

Professional Summary

Skills

Work History

OMYANA REGIS- BASSO

Mineola, NY 11501 518-***-**** *********@*****.*** Personable Customer Service professional offering over Number years of experience resolving account and service concerns for Industry customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Hardworking Job Title bringing Number years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Service-focused Job Title bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in Software with Number years of expertise in related roles.

Benefits and Compensation Management

Microsoft Office proficiency

Training programs

Organizational Development

Benefits and compensation

Succession planning

Home Child Caregiver 01/2018 to Current

Channel Lowitz – Manhasset, NY

Applied positive behavior management techniques to enhance social interactions and emotional development.

Worked with Type students to provide both individual and group tutoring on core subjects. Maintained effective schedule balance between rest periods, active play and instruction. Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.

Monitored entrances and exits to maintain safety and organized environments. Developed lessons and activities to promote children's physical and emotional development. Met with parents about daily activities, positive developments and issues. Taught children to organize toys, wash hands and Task leading by example. Cared for children ages Age to Age in nurturing and age-appropriate way. Education

Helped children develop motor skills in preparation for preschool and kindergarten. Customer Service Representative 05/2013 to 10/2017 FastCash Saint Lucia – Saint Lucia, Castries

Provided primary customer support to internal and external customers in fast-paced environment.

Answered constant flow of customer calls with up to Number calls in queue per minute. Provided information to customers regarding Company's charge card and loyalty program and helped to open and activate new accounts.

Entered customer interaction details in Software to track requests, document problems and record solutions offered.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Offered advice and assistance to customers, paying attention to special needs or wants. Spa Concierge 01/2010 to 10/2013

The Landings A Rock Resort And Spa – Saint Lucia, Grois Islet Anticipated and addressed guests' service needs by reviewing daily spa appointments. Managed front desk by answering phones, scheduling appointments and greeting guests. Provided Number guests with tour of spa, swimming pool and fitness center to explain benefits of services and membership privileges, boosting memberships Number%. Greeted Number guests per Timeframe and escorted to correct treatment rooms. Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.

Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.

Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy. Maintained front desk's concierge book to provide visitors with access to relevant local information.

Associate of Business Administration: Human Resource Administration 06/2018 Ashworth College - Norcross, GA

Managing the overall experience of people working in an environment. Associate Degree : Human Resources Management 12/2006 Association of Business Executive (abe) - United Kingdom

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