ASSISTANT MANAGER

P Shivanand Reddy

Assistant Manager, IndusInd bank

Mobile: +91-967*******

e-mail: *************@*****.***

Career Objective:

An astute Professional with 3.4 years of experience working as an Assistant Manager with IndusInd bank where my analytical and client management skills are put to test by contributing to the growth of the organization by continuously developing the knowledge base skills and expertise. Technical Skills:

• Finacle -- Proficient in handling Finacle tool to check the customer Account's Details with different Commands like Customer Name, Contact Details, Address, Nominee Details and Average Monthly Balance Maintained, Personal Loan, Balance, Transactions, Cheque Book details, Cheque stops, Account Freezing, Lien details, Charge Reversals charged by Bank due to Non-Maintenance of Average Monthly Balance and Personal Loan Foreclosure details.

• DCMS -- Proficient in Handling DCMS (Debit Card Management System) to check the types of debit cards issued from Bank to customer and the Usage Limits of Cards and usage flags such as Domestic and international to check the card status with Activating, Deblocking and Blocking the cards and to change the Card Usage limit.

• CRM Next -- Proficient in Handling CRM Next where we accommodate the request and complaints of the customer related to accounts, branch, employee behaviors and personal loan closure procedures.

• Skyspeed -- for Air ticket booking by collecting the details from the customers along with the cancellation and refunding the amount back to account.

• I Works and various banking software’s to upload the KYC documents and all other account related Proofs.

Computer Skills:

Operating System: Window 7, Windows 10.

Others: MS-Word, MS-Excel.

Personal Qualities:

● Highly motivated and eager to learn new things.

● Strong motivational and leadership skills.

● Honest and Hardworking.

● Ability to handle parallel tasks and pressure situation.

● Excellent communication skills in written and verbal both.

● Ability to work as individual as well as in group.

● Good knowledge on Windows Operating systems.

Work Experience:

Assistant manager, 01/2020 to Current

IndusInd Bank

• Responsible for Video KYC check of newly opened accounts.

• Verification of customer documents through video call by capturing the ID proofs.

• Part of Video branch team where I interact with customers through video calls and assist them to create requests and complaints along with assistance in Mobile Banking, Net Banking, Debit cards enquiry, Personal loan Closures, FD Bookings and closures, Fund transfers, updating contact details and change in address.

• Constantly connected with various departments to get payment issues resolved. Process Associate, 12/2017 – 01/2020

IGT Solutions

• Part of Bill Desk team where I use IndiGo airlines transaction software’s to check the transactions status made by customer.

• Assisting customers for Ticket booking with IndiGo airlines.

• Part of Get packing team with assisting customers for the Holiday Package booking through IndiGo Packages website.

Interests:

● Actively participated in Paper Presentation about topic of Smart Watches for Kids, Exogita of Silicon’15 conducted by Sathyabama University held on 5th and 6th Feb 2015.

● Secured second place in Auto Quiz of TechnoSummit’14 conducted by Sathyabama University held on 4th Sep 2014.

Education:

Qualification Year of Pass College/University Percentage/CGPA BE – Electronics and

Telecommunication

Engineering

2016 Sathyabama

University

6.8

Intermediate 2012 NRI Academy 61.7

Secondary School 2010 Bhashyam High

School

78.33

Additional Implant/Internship Experience:

● Implant training on Basic Telecom [BSNL] in Hyderabad from 9th June 2014 to 13th June 2014.

● Internship in National Remote Sensing Centre [ISRO] on RF Modulator from 23rd Dec 2014 to 16th Jan 2015.

● Industrial Exposure in Chennai BSNL Office on 10th March 2014. Personal Profile:

Name : P Shivanand Reddy

Father name : P Janardhan Reddy

Mother name : P Padmavathi Reddy

Date of Birth : 30-DEC-1993

Age : 27

Sex : Male

Marital Status : Single

Languages Known : English, Telugu, and Hindi

Nationality : Indian

Permanent Address : H.No:1-133, Badangpet, Ranga Reddy Dist., Telangana 500058 Declaration:

I hereby declare that the information furnished above is true to the best of my knowledge.

P Shivanand Reddy

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