Service Customer

Pramod Vijay Anpat

Rajale • Phaltan, Maharashtra(India)• 415523 Cell:+919********* •

**************@*****.***

OBJECTIVE

PROFILE: Highly professional and efficient waiter with huge knowledge of dining room standards and food placement based on its category, such as meat, fish, and beverage; exceptional ability to providing customer service that meets and surpasses corporate standards; and to providing a pleasant and satisfactory experience for guests.

CORE COMPETENCIES

total 11 years experience working as hotel & cruise ship waiter

High proficiency in the English language, both in written and spoken form

Strong knowledge of food placement following categorization, such as meat, fish, and beverage

Excellent knowledge of wine and alcohol regulations by governments

Strong ability to work, stand and move up and down for long periods without being exhausted

Friendly disposition to guests; strong enthusiasm for the job; highly motivated with great ability to work harmoniously in a team

Ability to keep and maintain clean appearance and treat guests politely

Ability to work under pressure without been stressed

Strong knowledge of formal service standards and customer service

Ability to handle cash, as well as to perform credit card billing functions.

PROFESSIONAL EXPERIENCE

Apollo ship Schandler ( Marella Cruise Line) waiter

28 May 2018 to 7 jan 2019

Effectively performing head waiters duties in a dining room & buffet system 3.5 performance & maintaining high standards of service with excellent requgnition from guest

maintaining cleanliness & other USPH standards in a dining room

Continuously guiding teaching job standers to my team to help them to learn & grow about the job according to compony standards

Norwegian cruise line ( USA) Waiter

15 May2009– 10 Sep 2017

Escort customers to their tables

Prepare and set tables following standard practice

Present menus to guests and respond to questions concerning menu items, then offer recommendation when asked to

Find out if customers are enjoying their meals or if they are having issues, resolve any complaint quickly

Explain to customers or guests how the different menu items are made, describing the various ingredients and the cooking methods

Serve food, wine, and other beverages to guests

Clear tables or counters of dishes and glasses and take them for cleaning at the kitchen.

worked in diffrent speciality Restaurants onboard including American and Italian steakhouse, French bistro and Mexican

Worked as dining room closing person with responsibility of over 90 staff to get their job done and keep dining room up to USPH Standards

Extensive knowledge of cleaning and operating of all kinds of machines used in restaurants operations

Seasons an apartment hotel, Aundh,Pune

Waiter

Sep 20,2006-May 18,2008

Exhibited my knowledge in all aspect of restaurant operations & bar operations including food & wine services

Friendly service & effectively dealed with all kinds of restaurant complaints

Participated in different special events of both restaurant & banquet operations

EDUCATION AND CONTINUING PROFESSIONAL TRAINING:

Hospitality management diploma, Navyug University2006

In house training in hotel customer service in le meridian pune, 2006

Bachlor in Arts, shivaji University, 2008

PERSONAL DETAILS

D. O. B - 1 January 1986 Age - 34

Passport number - Z4406358 Married

I Hereby confirm that all of the above information given by me is correct.

Pramod Anpat

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