Customer Service
Resume:
SUSAN MENDONCA
#**, *** ********** ****** *, Waterloo, ON. N2J4J1
**************@*****.***
OBJECTIVE
Global Hospitality Management student seeking work within the Hospitality industry. Offers strong skills in communication, teamwork and sales, with a special ability to attract new guests and maintain lasting relationships.
SUMMARY OF SKILLS
oAble to effectively streamline tasks to improve efficiencies throughout an organization.
oTrained to deliver prompt, friendly customer service.
oPossesses good computer skills including Outlook, Excel and Word.
oProven ability to manage daily hotel operations through managing people, product and equipment.
oWell versed in all operational departments within the organization, such as, Front Desk operation, Housekeeping, Food and Beverage Services and Human Resource Management.
oAble to multi-task and maintain a high energy level in a fast-paced environment.
oFriendly and personable, with an approachable nature
oCan be calm under pressure while also maintaining compassion and understanding towards the guests.
oStrong and motivating team player who is well-spoken and confident.
RELATED EXPERIENCE
Management Trainee : Hotel Tuli International August-October 2019
oManaged daily operations through managing people, product and equipment.
oDelivered prompt, friendly customer service.
oChecked guests in/out, answered questions, enforced hall rules.
oWorked rotating on-duty shifts to be readily available to guests.
oAssisted with maintaining cleanliness in line with company standards.
oContributed to exceeding standards in all internal quality checks.
oPerformed other duties as assigned.
Campus to Corporate Certification January- May 2019
Hislop College, Nagpur (M.S.) India in partnership with Tata Consultancy Services
oLearned how to provide prompt customer service and maintain customer relationships.
oPolished language skills and the ability to serve.
oAcquired skills that are required in the professional world.
Smart Serve Certification March 2021
Ontario's Responsible Alcohol Beverage Sales and Service Training Program.
EDUCATION
Global Hospitality Management (Co-op): Session GPA: 3.64
Conestoga College Institute of Technology and Advanced Learning, Kitchener, Ontario.
Ontario College Graduate Certificate (Post Graduate)
oExpected date of graduation: August 2021
oProgram designed to meet the eligibility requirements of administration, accounting, marketing, human resource management, public relations, strategy, quantitative methods and sectoral studies in various areas of hospitality business.
Computer /Software Proficiency
oCertification on Computer Basics (MSCIT).
oProficient in Microsoft Office packages
Availability
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