Service Representative Manager

Location:

Empangeni, KwaZulu-Natal, South Africa

Posted:

March 22, 2021

Contact this candidate

Resume:

Kwanele Mbali Myeza

** ************, *********

Richards bay 3901

Mobile: 073******* email:***************@*****.*** Personal profile

An easily adaptable and friendly Customer Service Representative with a passion for retail and business. My previous work experience has mostly been in the above mentioned industry. I am currently looking to progress my career in a more challenging role. I am an individual who possess exceptional communication and effective organising skills who strives to excel in all her duties at all times. Having previously participated in representing numerous campaigns to a successful and profitable outcome, I believe in maintaining a healthy work environment. Therefore, I aim to remain devoted, professional and self-motivated in order to see task to completion on time. Skills

Exceptional communication and networking skills.

Ability to follow instructions and deliver quality results within given time period. Ability to work well under pressure and multi-task. Successful at working both independently as well as in a team. An impeccable Customer service representative.

Education

2014 January-2015 December National Diploma: Biomedical Technology (incomplete) Mangosuthu University of Technology

• Sputum analysis

• Thin layer Chromatography

• Identification and purification of nucleic acids and glucose

• Microscopy analysis

2014 February-2014 August

Save a life College

• Fundamentals of First Aid

• CPR and Choking

• Emergency preparedness and evacuation

• Confined space rescue

2007 January-2011 December

John Ross College

Relevant Subjects % Achievement level

English Home language 65 5

Afrikaans 1st add. Language 69 5

Geography 74 6

Life Sciences 63 5

Physical Sciences 56 4

Work History

2020 August-2020 December

Transnet rail: Kgwerano Solutions

• Clearing of obstructions on railway line

• Clearing of obstructions in drainage systems

Reason for leaving: Short term contract.

2019 October-2019 December

Blue Marlin Guest House

• Administration Assistant

• Driver

• Inventory Stock Taker

Reason for leaving: Short term contract.

2016 March-2018 December

Ignition Contact Centre

• Upgrading of pre-existing mobile contacts

• Signing up of new line contracts

• Marketing of new and pre-existing service provider contracts

• Handling of Value Added Services (VAS) enquiries Reason for leaving: Relocation.

2012 October-2013 February

Blue Marlin Guest House

• Handling of accommodation, conference and function bookings

• Capturing of invoices and receipts

• General client and guests’ enquiries

Reason for leaving: Part time contract.

2012May-2014 December

Hunters Promotions

• Promotions of new and improved beverages for the Hunters brand

• Marketing of existing and new products

• Part-taking in charity work for the elderly and less privileged

• Promoting at grand openings, events, functions and malls Reason for leaving: Part time contract.

2011November-2012February

Wimpy

• Waitress

• Taking and placing of orders between the customers and kitchen staff

• Serving customers and clearing up tables.

• Stock taking (food, beverages and utensils)

Reason for leaving: To further studies.

Hobbies and Interests

I give feedback to students currently studying the course I too have studied, especially for the modules I excelled in during my course of study. I enjoy keeping fit by either jogging or participating in yoga. I am a great chess player and enjoy solving puzzles and book reading. Participating in charity work, socializing with family and friends and attending live concerts are also part of my schedule when I have free time.

References

• Mr Gareth Shibore

Human Resources Representative

Kgwerano Solutions

Mobile: 061-***-****

• Mr Dion Zvuyo

Human Resources Representative

Blue Marlin Guest House

11 Kabeljoukade

Richards Bay 3901

Mobile: 084-***-****

• Mr Simeon Chetty