BETHELIHEM DEBESAI
**** ********* ***** ******** ** 21045
Cell: 443-***-**** Email:***********@*****.***
Work Authorization - No Visa Sponsorship Required
Account specialist with 10 years of working experience, looking for an opportunity to work and implement my customer focused skills to create a positive organizational image to achieve highest possible customer satisfaction and unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
KEY SKILLS
Customer Focus
Account Specialist
Database Management and Administration
Quality focus and high attention to detail
Strong organizational and multi-tasking skills
Time management skills
Professional and pleasant phone demeanor
Excellent verbal and written communication skills
Computer software skills
PROFESSIONAL EXPERIENCE
Gilchrist
Health information specialist 09/2020-Present
Scanning into EPIC all digital and paper records received from diagnostic labs, doctors and patients
Ensuring that patients’ medical records are accurate, complete, and timely
Managing and maintaining databases
Ensuring the confidentiality of sensitive patient information by making sure that only those directly involved with a patient’s care are able to access the records
Tracking patient outcomes for quality assessments
Designing, analyzing, and generating medical reports for physician and administrators
Converting written documentation to electronic form for statistical and insurance billing purposes
Greater Baltimore Medical Center (GBMC) 11/2019-09/2020
Unit Secretary
Answering phones, sending fax, scanning documents into EPIC
Greeting patients, visitors and doctors and answer any necessary questions regarding patients
Assists in filing, copying and maintenance of medical records.
communicate with the clinical staff to ensure all appropriate patient information is gathered and helping medical staff with transcription and records requests
Responding patients calls and transfer messages to stuff members according to their needs
Effectively handles incoming/outgoing phone calls on multiple lines, meeting the needs of callers if possible and directing the caller to the appropriate source when necessary.
Maintains copier/fax/printer supplies and maintenance.
Maintains cleanliness of reception and common areas.
Maryland Transportation Authority 07/2015- 10/2019 Administrative Officer/ Account Specialist Baltimore, MD
• Facilitating the collection of toll revenue from customers who use MDTA toll facilities and pay through E-ZPass accounts and video tolling.
• Conferred with customers by telephone to provide information about E-ZPass and detailed and accurate research of their accounts using a computer data base system “VECTOR CALL CENTER”
• Improving the internal and external customer’s experiences by resolving complex customer issues in accurate and timely manner.
•Representing MDTA and E-ZPass Operations in the Maryland District Courts for trials handled by an attorney for the Office of the Attorney General resulting from contested Toll Violation Citations.
•Answering questions from MDTA's attorneys, judges, customers (defendants), or court clerks regarding the Video Tolling and Citation Processes to allow judges to rule appropriately in cases and to provide a clear understanding of processes to customers.
•Coordinate case information transfer with court clerks prior to trial along with providing an interface between the MDTA Court Liaison and the Court Clerk to improve court processes and exchange of case information.
Omni Food Sales 07/2014 – 05/2015
Administrative Officer/ Account Specialist New York, NY
Manage endorsement requests and change requests from customers.
Ensure client deliverables are in accordance with company standards.
Conferred with customers by telephone or in person to provide information about products or services, entered orders, processing orders in MCS(Management Computer System)and obtained details of complaints.
Analyze and resolve client queries in accurate and timely manner.
Review and manage fund transactions, payments and invoicing in a computer data base system
Maintaining and creating business relationships for existing and potential customers
Century 21 02/2014 – 06/2014
Sales Cashier New York, NY
Assist customers by providing information and resolving their complaints.
Receive payments by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, credits, or change to customers.
Multi Cargo International Trading and Services 07/2010 – 06/2013
Customer service manager Asmara, Eritrea
Multi Cargo International Trading and Services is a mid-sized logistics, freighting, and supply company which serves clients including the government, large and small businesses in Eritrea in East Africa.
Resolved customer complaints by identifying problems and taking corrective action –
Resulted in a 30% increase in department’s efficiency.
•Organize office operations and procedures, assigning duties, arranging meetings and evaluating performances
•Supervising and monitoring the work of secretarial, clerical and administrative staff and preparing reports to upper management.
•Kept records of customer interactions or transactions, recorded details of inquiries, complaints, or comments, as well as actions taken.
•Conferred with customers by telephone or in person to provide information about products or services, entered orders, cancelled accounts, or obtained details of complaints.
•Preparing training manual and ensure team members are fully trained and knowledgeable about the job
•Review all invoices for verification and check requests
EDUCATION
Management master’s degree with Acquisition & Supply Chain Management Specialization
University of Maryland Global Camus 01/13/2021
Medical Terminology
University of Maryland University College 08//2019-09/2019
Graduate Certificate in Project Management 01/2016- 01/2019
University of Maryland University College
Bachelor of Arts in Business Administration 09/2006-06/2010
Halhale College of Business and Economics, Asmara, Eritrea