Health information specialist

BETHELIHEM DEBESAI

**** ********* ***** ******** ** 21045

Cell: 443-***-**** Email:adk26z@r.postjobfree.com

Work Authorization - No Visa Sponsorship Required

Account specialist with 10 years of working experience, looking for an opportunity to work and implement my customer focused skills to create a positive organizational image to achieve highest possible customer satisfaction and unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

KEY SKILLS

Customer Focus

Account Specialist

Database Management and Administration

Quality focus and high attention to detail

Strong organizational and multi-tasking skills

Time management skills

Professional and pleasant phone demeanor

Excellent verbal and written communication skills

Computer software skills

PROFESSIONAL EXPERIENCE

Gilchrist

Health information specialist 09/2020-Present

Scanning into EPIC all digital and paper records received from diagnostic labs, doctors and patients

Ensuring that patients’ medical records are accurate, complete, and timely

Managing and maintaining databases

Ensuring the confidentiality of sensitive patient information by making sure that only those directly involved with a patient’s care are able to access the records

Tracking patient outcomes for quality assessments

Designing, analyzing, and generating medical reports for physician and administrators

Converting written documentation to electronic form for statistical and insurance billing purposes

Greater Baltimore Medical Center (GBMC) 11/2019-09/2020

Unit Secretary

Answering phones, sending fax, scanning documents into EPIC

Greeting patients, visitors and doctors and answer any necessary questions regarding patients

Assists in filing, copying and maintenance of medical records.

communicate with the clinical staff to ensure all appropriate patient information is gathered and helping medical staff with transcription and records requests

Responding patients calls and transfer messages to stuff members according to their needs

Effectively handles incoming/outgoing phone calls on multiple lines, meeting the needs of callers if possible and directing the caller to the appropriate source when necessary.

Maintains copier/fax/printer supplies and maintenance.

Maintains cleanliness of reception and common areas.

Maryland Transportation Authority 07/2015- 10/2019 Administrative Officer/ Account Specialist Baltimore, MD

• Facilitating the collection of toll revenue from customers who use MDTA toll facilities and pay through E-ZPass accounts and video tolling.

• Conferred with customers by telephone to provide information about E-ZPass and detailed and accurate research of their accounts using a computer data base system “VECTOR CALL CENTER”

• Improving the internal and external customer’s experiences by resolving complex customer issues in accurate and timely manner.

•Representing MDTA and E-ZPass Operations in the Maryland District Courts for trials handled by an attorney for the Office of the Attorney General resulting from contested Toll Violation Citations.

•Answering questions from MDTA's attorneys, judges, customers (defendants), or court clerks regarding the Video Tolling and Citation Processes to allow judges to rule appropriately in cases and to provide a clear understanding of processes to customers.

•Coordinate case information transfer with court clerks prior to trial along with providing an interface between the MDTA Court Liaison and the Court Clerk to improve court processes and exchange of case information.

Omni Food Sales 07/2014 – 05/2015

Administrative Officer/ Account Specialist New York, NY

Manage endorsement requests and change requests from customers.

Ensure client deliverables are in accordance with company standards.

Conferred with customers by telephone or in person to provide information about products or services, entered orders, processing orders in MCS(Management Computer System)and obtained details of complaints.

Analyze and resolve client queries in accurate and timely manner.

Review and manage fund transactions, payments and invoicing in a computer data base system

Maintaining and creating business relationships for existing and potential customers

Century 21 02/2014 – 06/2014

Sales Cashier New York, NY

Assist customers by providing information and resolving their complaints.

Receive payments by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, credits, or change to customers.

Multi Cargo International Trading and Services 07/2010 – 06/2013

Customer service manager Asmara, Eritrea

Multi Cargo International Trading and Services is a mid-sized logistics, freighting, and supply company which serves clients including the government, large and small businesses in Eritrea in East Africa.

Resolved customer complaints by identifying problems and taking corrective action –

Resulted in a 30% increase in department’s efficiency.

•Organize office operations and procedures, assigning duties, arranging meetings and evaluating performances

•Supervising and monitoring the work of secretarial, clerical and administrative staff and preparing reports to upper management.

•Kept records of customer interactions or transactions, recorded details of inquiries, complaints, or comments, as well as actions taken.

•Conferred with customers by telephone or in person to provide information about products or services, entered orders, cancelled accounts, or obtained details of complaints.

•Preparing training manual and ensure team members are fully trained and knowledgeable about the job

•Review all invoices for verification and check requests

EDUCATION

Management master’s degree with Acquisition & Supply Chain Management Specialization

University of Maryland Global Camus 01/13/2021

Medical Terminology

University of Maryland University College 08//2019-09/2019

Graduate Certificate in Project Management 01/2016- 01/2019

University of Maryland University College

Bachelor of Arts in Business Administration 09/2006-06/2010

Halhale College of Business and Economics, Asmara, Eritrea

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