Customer Operator

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Objective: To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.

WORK HISTORY

Technician

XEROX EMIRATES LLC.

JANUARY 2016 - PRESENT

Provide outstanding service to clients by ensuring their printers are working correctly.

Use Electro-Mechanical skills to repair printers.

Achieving key productivity goals, which includes five (5) gross calls per day, with an efficiency rating (fixing the machines right the first time) of 50% or higher, response time commitments between 2-4 hours.

Keeping parts cost to a minimum.

Perform critical inventory tasks to ensure the correct amount of items are in stock.

Maintain updated and accurate records of inventory Tour Guide

BRAVO TOURS

JULY 2013 – DECEMBER 2015

Coordinate & follow itinerary tours for groups, individuals and VIPs in all emirates.

Educate/familiarize tourists about UAE’s traditions, historical places and attractions.

Provide relevant details and directions to tourist with proper information.

UMAIR RASHEED

Email: ***************@*****.***

Mob: +971-**-*******

Dubai - UAE

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Operator Process customer files according to desired specifications. ELECTRONICS DOCUMENTS CENTRE Prioritize work assignments based on deadlines, overall company

(Subsidiary of Emirates Post) workload, machine capability and client needs. Once orders are JANUARY 2009 – MAY 2013 finished, complete all necessary paperwork. Answer phones, take orders, record customer logs, and interact with clients directly. Responsible for following up with customers if a desired print job needs to be adjusted.

Well versed in using digital duplicating machines. An equipment to create high-quality print copies from a variety of source files, large and small document printers, binding equipment, and copiers. Operate on digital color equipment and standard document finishing equipment.

Time to time performing minor repairs and routine equipment maintenance. Troubleshoot any printer issues that arise. Depending on the problem, use software or hardware to complete needed repairs. When necessary, replace ink, paper, toner, labels and additional printing materials as they run out. Responsible for ensuring that all needed supplies are fully stocked. Depending on the type of computer printing programs and equipment used, order labels and other components to keep operations going efficiently.

Responsible for creating or implementing a supply purchase schedule To make sure all work deadlines are maintained.

B.COM

HAZARA UNIVERSITY, PAKISTAN

F.SC

BISE BOARD, ABBOTTABAD - PAKISTAN

EDUCATION

SKILLS

- Communication

- Teamwork

- Problem Solving

- Adaptability

- MS office

PERSONAL DETAILS

Date of Birth: 23rd September 1987

License: Valid UAE Driving License

Nationality: Pakistani

Contact this candidate