Clinical Research, SAS programming, Microsoft office, Data Analysis
Resume:
FLORENCE FANG, PHARMD
Overland Park, KS *******@*******.*** 612-***-**** linkedin.com/in/florence-fang-pharm-d-msc-heor-candidate-a82429a/
PROFILE
Clinical leader with a Master of Science in Health Economics and Outcome Research (HEOR) and extensive retail pharmacy experience. Known for leveraging clinical knowledge to improve patient outcomes and driving continuous improvements through cross-functional team leadership, strategic use of innovative technologies, and continuous analysis of current processes and systems. Effective communicator with the ability to work with a multi-disciplinary team, serve as a clinical resource for physicians and other medical professionals, and mentor peers and student interns.
AWARDS
Recognized for Most Vaccines Administered (Walmart Pharmacy, 2015 to 2016)
Best Patient Reviews (CVS, 2013)
Most Improved Pharmacy All Around ( CVS, 2010 to 2011),
Pharmacy with the Most Improved Profit From Previous Year (CVS, 2010 to 2011).
CORE COMPETENCIES
Pharmacy Operations
Clinical Research
Health Economics
Data Analysis
Patient Education and Counseling
Drug Safety
Medication Therapy Management (MTM)
Drug Utilization Review (DUR)
Training and Development
Regulatory Compliance
Quality Assurance
PROFESSIONAL EXPERIENCE
Walmart Pharmacy, Overland Park, KS Jan 2014 – Present
Pharmacy Manager
Oversee pharmacy operations to provide high-quality pharmaceutical care and accurately dispense prescription orders according to all regulatory requirements.
Manage, coach, and mentor a ten-member staff (including students and interns) on customer-centric issue resolution best practices, fostering teamwork, skills and knowledge development, goals achievement.
Counsel patients by providing customized information addressing questions and concerns regarding their treatment using empathy and active listening.
Educate patients on innovative therapies prescribed by physicians and assess potential adverse effects and drug interactions.
Promote and implement immunization program within a diverse population.
Key Accomplishments:
Introduced performance improvement initiatives to support operational success, increasing productivity by 15% and revenue growth by 10%.
Increased adherence to medication by 30% by collaborating with Healthcare Providers (HCP) and insurance providers to manage patients' diabetes, hypertension, neurology, and infectious disease therapies per standard guidelines and achieve best patient outcomes.
Facilitated on-site immunizations and educated patients on importance of vaccines based on age and comorbid conditions—shingles, hepatitis B series, tetanus, MMR, Tdap with 25% increase in patient adherence.
Identified adverse reactions of particular blood pressure medication and collaborated with local doctors and patient payers to minimize adverse effects, reducing medication prescription by 50% and significantly diminishing side effects within local community.
Created “maximum daily doses” opiate prescription guide used by local physicians to support compliance with newly established FDA guidelines reducing patient wait times by 30%.
CVS Pharmacy, Kansas City, MO 2006 – 2013
Pharmacy Manager
Directed all aspects of pharmacy operations, including inventory management, staff leadership, compliance, and customer relations initiatives.
Coordinated training and development of Pharmacy Technicians, Interns, and Pharmacists.
Led weekly communications of pharmacy operations (script counts, vaccines administered, operational hours used and profits) with district managers and monthly presentations for district to brainstorm improvement methods and share success stories.
Assessed customer needs, mitigated risk, and resolved issues; maintained confidentiality in compliance with HIPAA.
Key Accomplishments:
Recognized three years in a row for raising local vaccination rate from 5% to 25% by going through patients profiles, identifying, calling, and educating those who were due for vaccination based on age and disease states.
Served as Medication Therapy Management (MTM) Specialist and improved medication duplications and patient adherence to medication by 30% while reducing medication errors.
Introduced and promoted customer-centric initiatives to meet and exceed customer expectations by placing follow-up calls on every new prescription and verifying its effectiveness and potential side effects, significantly increasing patient completing antibiotic therapy.
Previous roles include Clinical Research Associate with Amgen Inc.
EDUCATION
Master of Science, Health Economics & Outcomes Research, Xavier University, Cincinnati, OH, Dec, 2020
Course Highlights: Health Economics Decision Analysis ( TreeAge and Markov Modeling), PRO (Patient related Outcomes), Comparative Effectiveness, Statistics for Health Services ( SAS I and SAS II), Economic Evaluations (Budget Impact analysis, Cost effectiveness Analysis, Cost utility analysis), Applied Epidemiology and population health, Global Health, Health Ethics and Equity.
Projects: Medication use evaluation among elderly population (above 65) by analyzing the NHANES database. Cost effectiveness studies of MTM programs to improve patient safety and outcomes by talking to providers, Insurance companies and patients.
Doctor of Pharmacy, University of Missouri-Kansas City, Kansas City, MO
Bachelor of Science, Biochemistry, University of Kansas, Lawrence, KS
LICENSURE AND CERTIFICATIONS
Certified MSL, From SCIENCE to PHARMA (FSTP), 2020
Licensed Pharmacist, State of Kansas (License #1-14356, current) & State of Missouri (License # 200-***-****, current)
PROFESSIONAL AFFILIATIONS
Member, ISPOR (International Professional Society for Health Economics and Outcomes Research)
Member, American Pharmacist Association (APhA)
Member, National Community Pharmacist Association (NCPA)
Member, Medical Science Liaison Society
TECHNICAL SKILLS
Microsoft Office Suite (Outlook, Excel, Power point, Access and Word), SAS (Statistical Analysis System for data management, advanced analytics and multivariate analysis), Connexus and Rxconnect.
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