customer support management

Blessing Ekpita

*** ****** ******, *****-***** Oyingbo Lagos, Nigeria.

**************@*****.*** 090********, 081********

Personal statement highly organized, goal driven Business management graduate with 1year of experience and passion for delivering excellent and exceptional customer service and Human Resource management, seeking An entry level position. I`m a reliable team player with excellent work ethics. I am keen to utilize my customer service, human Resource and Business administration skills within an organization.

WORK EXPERIENCE

Junior Business Supervisor (N.Y.S.C)

Molam Ventures Nigeria Limited

ACHIEVEMENT

Nov 2019 - OCT

2020

•Worked with customers to understand their needs and provide them with the needed services.

•Helped in the reduction of stationary cost of the company by keeping track of all office equipment and stationary and made sure necessary replacement and repairs were carried out as needed.

•Took proper and effective records of all income and expenses.

•Increased customer satisfaction by resolving issues and made sure that customers were satisfied with our offers. This resulted to increased sales and client retention.

•Ensured staff worked together as a team to achieve organizational goals.

Brand Ambassador Total Cooperatives ACHIEVEMENT

•Educated staff of the company on the product and services offered by Total Cooperatives service.

•Answered questions from staff with regards to the product and service offered.

•Carried out a survey to identify the needs of staff and members of the cooperative in order to improve the service offering.

•Brainstormed ideas and participated in trainings and workshops.

• Got more staff registered with the Cooperatives after explaining the benefit attached to been a member.

OCT 2019

EDUCATION

B.A Business Administration (second class Upper] 2015- 2019 Delta State University, Abraka

National youth service corps discharge certificate

Jobberman Soft skills training

Customer relationship management (Brentwood open learning Academy)

Basics of project management (International Business Management Institute Berlin, Germany)

Relevant skills Interests

Excellent verbal and written communication

Good organizational and administrative skill

Microsoft Office - Word, Excel, PowerPoint

Good customer relationship

Administrative support

Interpersonal skills

Attention to details

Strategic planning

Problem solving

Team player

Excellent phone etiquette

Ability to multi task

Volunteering

Travelling

Reading

Sport

Contact this candidate