Office Customer Care

CURRICULUM VITAE

Mrs. Komal Nitin Sidhu

Address :

RZ-32B, Madan Puri Gali No. 9, West Sagarpur, New Delhi-110046.

E-Mail:************@*****.***

Mob.No: 999-***-****

Permanent Address:

Mrs. Komal Nitin sidhu

RZ-32B, Madan Puri Gali No. 9, West Sagarpur, New Delhi-110046.

Personal Data:

Husband Name : Nitin

Date of Birth: 10th Oct 1990

Gender: Female

Nationality: Indian

Marital Status : Married

Language Known: English, Hindi, Punjabi

Hobbies / Interest: Playing Indoor Games, Listening Music.

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENT:

Graffiti / GRAFDOER (VMS Bath Ware Pvt Ltd) :- Established in 2002, VMS Bathware Pvt. Ltd. has come a long way with its brand GRAFFITI and now its become GRAFDOER, which represents the very highest quality of bathware products manufacturing, progressive production and innovative design. We believe that change is an opportunity and not a constraint. Now we deals in Faucets, Bathroom Accessories, Showers, Kitchen Faucets, Kitchen Sinks and Sanitary Ware.

August 2017 – Till Date

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENT:

Ayur Herbals Group :- Since 1983, we are successfully expanding

our quality product range every time with innovation. We are the leading Manufacturer of Skin Care Products, Hair Colours, Mehandi, Lip Balm and Face Care Products etc.

November 2016 – August 2017

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENT:

Marsun Group :- was established in the year 1996, with a vision to provide best quality modern hardware and accessories to modular kitchen and wardrobe industry at value for money prices. We are one of the first companies in INDIA to Import innovative, value for money kitchen hardware accessories and components.

August 2014 – October-2016

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENT:

ANUSHKA GROUP: came into effect in 2007 and is progressing with its business with corporates. The proprietor of the company has vast experience in export houses dealing in corporate gifts and have a very good collection of various items and is manufacturing all leather items as per order that is received from time to time.

March 2010 – August 2014

Career Objective

To obtain a challenging position in an esteemed organization that will utilize my professional skills further enhancing my knowledge to adapt myself to the organizational culture and also to become an effective individual in every sphere of life.

Graffiti Group:- Role & Responsibility

Greeted, Assisted and Directed Guests, Workers, Visitors and General Public.

Answering all incoming calls and handling caller’s inquiries.

Provide office support services so as to ensure efficiency.

Responded to guests and public inquiries.

Received, Directed and Passed on telephone fax messages.

Directed employees, guests and general public to the right staff member.

Maintained a sufficient record of office supplies.

Provided word-processing and clerical support.

Typed and distributed correspondence.

Picked up and delivered the mail.

Maintained the common filing system and file all letters.

Co-ordinate the repair and maintenance of office supplies.

Ayur Herbals Group:- Role & Responsibility

Received Purchase Orders PAN India from Bharti Wal-Mart Retail and Cash & Carry ( through Retail Link Software),, Central Police Canteens, CSD, Kendriya Bhandar, Co-opreative stores and forwarded it to the depots for supply.

Check the status of Supply from Depots.

Payment received from various companies PAN India through RTGS, Demand draft and Cheques are forwarded to the concerned depots and accounts branch

Handle PAN India key account mails/correspondence of Business Head of Modern Trade, received from various Modern Trade companies/own depots.

Maintain file records of all the Modern Trade Companies

Maintain Sales Report.

Marsun Group:- Role & Responsibility

Greet customers or other personnel of the firm by phone, in person, or through electronic media, including email.

Monitoring the leave attendance system received from various centers.

Daily & Monthly Proper File maintains.

Electricity, Water & Telephone Bills checked time to time all bills Check Issue and submit.

All employee Joining & Exit file maintain

Assist in resolving problems and complaint raised by unsatisfied customers

Process applications or forms to ensure completeness and accuracy

Create and maintain files in Excel

Coordinate and organize department activities and functions like meetings; schedule, obtain use of rooms, and set up the rooms and equipment to be used.

File documents, develop and modify filing practices – this includes the usage of electronic in addition to paper records

Responsible for departmental supplies and inventories, including tracking status and orders

Handle requests and transactions, or direct the matter or person to the proper department

Answer phones and transfer to the appropriate staff member

coordinate messenger and courier service

monitor incoming emails and answer or forward as required

update and maintain internal staff contact lists

Office Coordinator :- Back Office Job Responsibly

Taking care of day to day activities of like e-mails, meetings, calendar scheduling, letter drafting, MIS Report and other correspondence .

Maintaining files, Records and General Office Administration.

Assisting in other Department Management Like Admin and accounts .

Managing computer related work.

Tally Billing- Invoice.

Company Items Courier and List checking.

Client handling face to face and telephonic.

Inbound & Outbound calling pan India.

co-ordinate and maintain staff administrative records such as staff parking, staff phones

co-ordinate and organize appointments and meetings

Electricity, Water & Telephone Bills checked. time to time all bills Check Issue and submit

ANUSHKA ENTERPRISES Group:- Activilties

Monitoring the team of subordinate Staff during Working hours.

Handling all sort of correspondence like Dictation, Letter Drafting, Making Purchase Order, arranging tender documents, payment follow up letters to the clients, Offers & Enquiry

Maintaining & updating the Stock details.

Maintaining the all profit/Loss Files for the clients on their individual level.

Prepare employees salary and distribute them.

Assisting in Purchase Dept and Admin also.

Follow up with vendors and clients for payments or quotations

Work Experience:

Worked with Anushka Enterprises as a Office Coordinator for 4 year 5 month (Mar:- 2010 To August:- 2014 )

Worked with Mars Kitchens India Pvt. Ltd. (MARSUN – Modular Kitchen Hardware & Accessories) .as a Office Coordinator for ( Aug:- 2014 TO October-2016 )

Worked with RDM Care India Pvt. Ltd ( Ayur Herbals ) as a Assistant of Institutional Sales (Modern Trade) (Nov:- 2016 To August 2017)

Working with VMS Bath ware Pvt Ltd (Graffiti) as a Front Office and now my position is Customer Care Manager being Promoted on 1 July 2020 (Aug-2017 to Till date)

Professional Qualification

Basic knowledge of computer

Typing in English (speed 45 W/M)

Good Knowledge of Word, Excel & Internet Surfing.

Tally ERP9 From Oceanic net.

Work hardly to achieving goals

Hard Working & Achieve the Target

Key Competencies

organization and planning skills

work management and prioritizing skills

verbal and written communication skills

problem solving ability

attention to detail

accuracy

flexibility

reliability

teamwork

Academic Qualification

BA from Delhi University

Intermediate from., Punjab Board

Matriculation from C.B.S.E., Delhi

Computer proficiency

MS Word

MS Excel

Internet

Excel use Formula:- Vlookup, Hookup, Pivot Table, Countif, Sumif, Sum, Counta, Concatenate, Trim, Chart, Formatting, Datedif, If, Round, Find, Len, Max, Min, Proper, upper, Lower, Today, Right, Left, Mid, Index, Match & Mail Merge etc

Declaration

Quick Learner, Believe in Team Work

Declaration

I hereby declare that the above details furnished by me are true to the best of my knowledge.

Place:

Date: ( Mrs. Komal Nitin Sidhu )

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