Quality Assurance Analyst
Resume:
Ashlie Jumper-Berotte
Quality Auditor Associate
Cedar Park, TX 78613
*********@*****.***
Dynamic and motivated professional with a record of generating research using data analysis from concept to completion, designing educational strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges.
Authorized to work in the US for any employer
Work Experience
Quality Auditing Associate
Accenture - Austin, TX
June 2017 to Present
• Work independently on assignment projected by supervisor
• Collect and analyze data in reports
• Contribute to best practices and advise departments using certain tools
• Help complete corrective action tasks
• Support quality audits and document control
• Conduct audits for the department
• Track document changes control revisions dates, signatures, and find supporting reference documents.
• Data analysis
• Economic Data
• Data Representation
• Research Proficiency
• Search Engines
• Documentation Review
Quality/Data Analyst Contractor
Providence Partners - Austin, TX
2016 to 2017
• Analyze and sort data
• Prioritize projects
• Assist audit for inventory and accounting
• Create desktop procedures
• Document processes
• Research data entered into the database
• Clinical visits to help with inventory
• Use of cross-functional skills to help in other departments
• Data analysis
• Economic Data
• Data Representation
• Research Proficiency
• Search Engines
• Documentation Review
Teacher/ Office Assistant
Sylvan Learning Center - Baytown, TX
2015 to 2017
• Supervised the daily activity of the center
• Provided superior customer service to internal and external customers
• Performed basic maintenance and troubleshoot issues with fingerprinting equipment, computer hardware and software
• Verified customer identity and scan required documents into database system
• Successfully completed required biometric and data capture processes and paperwork
• Adhere to all company and departmental employment policies regarding security and confidentiality
• Performed administrative duties such as time keeping, shift schedules, daily activity reports, card inventory,
• Supervised groups of at least 2- 4 students
• Taught and assisted with Sylvan based programs to students of all ages and all subjects
• Collaborated with other staff
Clerk
Health and Human Services - Houston, TX
2016 to 2016
• Provide support to TW and MEPD work staff
• Screen and process applications
• Schedule appointments
• Prepare logs and forms both in paper and digital format
• Schedule events for unit
• Compile month in data for submission
• Handle inquiring and incoming work request
• Distributed mail and calls
• Perform basic accounting functions
• Managed correspondence
• Organized and Coordinated files and meetings
• Provided customer service
• Followed HIPPA Laws daily
• Implementing compliance
• Documentation Review
Risk Analyst Underwriter
Texas Windstorm Insurance Association - Austin, TX 2013 to 2015
• Review and analyze application data for residential property insurance program eligibility and acceptance
• Evaluate coverage, insurance-to-value, property loss reports, and any supplemental information provided to accept,
• Reject or modify new business
• Request, analyze, and take action on underwriting property inspection reports to ensure proper rating classifications and underwriting quality
• Review and analyze coverage, claims information, correspondence, and notes to accept, reject, or modify renewals
• Refer and make recommendations for actions outside of authority levels
• Utilize the policy administration system to issue new business, renewals, endorsements, and cancellations according to established service standards
• Answer agent inquiries re coverage and rating issues, eligibility, cancellations, reinstatements, etc.
• Communicate reasons for underwriting decisions to agents, policyholders, and other appropriate parties via telephone and correspondence
• Maintaining compliance with policies and procedures
• Data analysis
• Economic Data
• Data Representation
• Research Proficiency
• Search Engines
• Documentation Review
High Dosage Tutor
Austin Independent School District - Austin, TX
2012 to 2013
• Identify literature for use in all content areas
• Provide curriculum support
• Model and coach methods in whole and small groups
• Collaborate with coaches, teachers, and other staff
• Assess students using a variety of measures for appropriate placing
• Maintain organized systems
• Assist with planning and delivery
• Participate in parent conferences
• Remain grounded in content and objective standards
• Provide any other duties as assigned
Education
Master's in Business in Business
University of Phoenix
May 2011 to June 2013
Bachelor's in Business in Business
Prairie View A & M University
August 2005 to December 2010
Skills
• Quality Assurance
• Quality Control
• People Management (1 year)
• Marketing (1 year)
• Time Management (1 year)
• Computer Skills (1 year)
• Communications (1 year)
• Quality Audits
• Document Management
• Auditing
• Tutoring
• Underwriting
• Internal Audits
• Quality Management
• Quality Inspection
• CGMP
• Risk Management
• Computer Networking
• Word processing
• Accounting
• Process Improvement
• Research
• Strategic Planning
• Supply Chain
• Analysis Skills (2 years)
• ISO 9001
• Logistics
• Negotiation
• SQL (1 year)
• ERP Systems
• Proofreading
• AP style
• Project management
• Databases
• Data Analysis
• Analytics
• Documentation review
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