Customer Service Representative

Lisa M. Lewis

** ******** ****

Ghent, NY, *****

518-***-****

********@*****.***

CORE COMPETENCIES

Exceptional Customer Service Skills • Proactive Problem Solving • Customer Relations Management • Staff Training & Motivation • Competitive Analysis & Sales Negotiation EXPERIENCE

Registration Administrator, DealerTrack East Greenbush, NY- August 2017-March 2019 Duties: Process 50 Deals a day for Registration and Titling vehicles for NJ, WV, IL and TX each day, check paperwork for all information, driver’s license, social security numbers if any info missing do a problem notice to get info needed from dealership otherwise do motor vehicle forms required for that state and put all paperwork in order for quality control to check over. Customer Service Rep, Columbia-Greene Media; Hudson, NY • Nov 2 2011 - Dec 2014/ June 2017 – May 2018

Duties: Answering phones, taking complaints, call drivers, put out redelivery, post payments for accounts, take credit card payments via phone, handling the change draw for stores, returns, and shops. Paperwork and postage for all papers including Shop & Find and The River Chronicle. Filing, making copies and fax papers. I filled in for the District Manager for about 8 weeks. The duties for District Manager were: Driver’s payroll, driver’s complaints, driver supply charges, as well as bonus credits for drivers. When I went back in June 2017 Advertisement Markups in Newspapers to get percentage for Advertising Dept, back up for Obituaries and Shop and Find and Ran whole dept for Circulation Dept with minimum supervision.

Social Services Welfare Examiner, Dept. of Social Services; Hudson, NY • Dec 2014 -April 2017 Duties: My duties include working for Social Services with the following programs: Public Assistance, Food Stamps and Medicaid. I take applications, do interviews, get income and any other information needed to process or deny cases. Things clients may be eligible for include Full Medicaid, Social Security Spend Downs, SSI, Medicare Buy-in for Working People with Disabilities, and the Medicare Savings Program. I was responsible for all phases of Medicaid cases, Food Stamp cases and Public Assistance cases assigned to me, all recertification for all programs and for all “under care” and/or case maintenance. I have also been assigned to do intake all day, take calls and see clients during the afternoons on intake days. Inside Sales Rep, American Bio Medica Corp.; Kinderhook, NY • Jan 2011 - Jan 2012 Duties: My duties included taking cold calls, taking orders from existing customers, checking inventory for customers, and taking payments over the phone. *I worked my way up from no accounts to making 20,000 in a year.

Manager Trainee, Stewarts’s Ice Cream Shops; Colonie, NY • June 2007 – Nov 2011 Duties: Inventory, ordering, opening and closing, training employees, cash counting, making deposits, organizing the store, cleaning, restocking the shelves, waiting on customers. EDUCATION

Bryant & Stratton Business Institute; Albany, NY - Associates Degree in Computer Programming, Class of 1992

Chatham High School; Chatham, NY - Diploma, Class of 1990 PROFESSIONAL REFERENCES

John Weigl; 518-***-**** - Worked at Columbia-Greene Media formally known as Hudson-Catskill Newspapers as the District Manager.

Courtney Wrigley; 518-***-**** – Worked at Columbia-Greene Media formally known as Hudson- Catskill Newspapers as the Circulation/District Manager. Lori Rockefeller; 518-***-**** - Worked at American Bio Medica Corporation as a co-worker for the Inside Sales Department.

Diane Boice-York; 518-***-**** - Worked at American Bio Medica Corporation as a co-worker. PERSONAL REFERENCES

Billie-Jo Hatch; 239-***-**** - Best Friend since 1987 Karen Rogers; 518-***-**** - Friends since 2002