Service Representative Customer

Dominique James

*** ****** ****, **** ******, NJ 07050 Cell: 862-***-**** ***************@*****.*** Summary

Productive customer service professional with 7+ years of experience in both call-center and warehouse experience. Exceling at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer. Professional Experience

TheRealReal, Secaucus, NJ

Quality Auditor 2016 – Present

• Conducts product packaging audits in shipments for NJ/NY region.

• Performs risk assessments to detect errors and identifying potential fraudulent transactions.

• Ensures store inventory adjustments are performed accurately by data entry.

• Escalates shipment errors for resolution and investigation process.

• Reviews quality alerts with management team on internal trending issues. Hilton Hotel, Elizabeth, NJ 2013 – 2016

Housekeeper

• Established and maintained clean environments by performing housework duties.

• Reported any damaged, maintenance, and safety issues to management; ensuring adherence to safety code procedures.

• Coordinated hotel-wide supply invoices for required guest needs. United States Postal Service, Jersey City, NJ

Mail Handler 2011 – 2013

• Assisted in supply, slip rooms, and operates copy machine and related office equipment.

• Sorted, moved, organized, loaded and shipped mail weighing up to 70 lbs.

• Separated all mail received from trucks and conveyors for dispatch to other conveying units. Tiffany & Company, Parsippany, NJ

Customer Service Representative 2012 – 2014

• Responded to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products and status orders.

• Properly directed priority invoices to upper management.

• Assembled packages and prepared products for shipping. Packing Clerk 2010 – 2012

• Loaded assigned packages into automated processing equipment while entering data into centralized database.

• Resolved order non-compliance issues with supervisor assistance and maintaining workstation.

• Fulfilled packing specifications for respective orders by verifying the serial numbers, descriptions and quantities.

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