Analyst Engineer
Resume:
KATHLEEN SILVA, SSM
*** ***** ***** **********, ** 06790
Phone: 860-***-**** Email: adk1o3@r.postjobfree.com
~ SENIOR BUSINESS ANALYST/BUSINESS ENGINEER ~
SAFe Certified Scrum Master
Solutions-driven and visionary professional possessing a wealth of experience in managing/leading complex business analysis, requirements gathering, integration/conversion projects and project management via Agile and Waterfall methodologies. Adept in partnering with cross-functional teams in the planning, design, training, implementation of new and existing reports, applications and tools in support of user requirements and business goals. Proficient in leading teams, eliciting and clarifying business needs, identifying/addressing gaps between goals and existing procedures, creating scorecards, dashboards and reporting tools, and designing process and system improvements to increase productivity, while reducing costs and automating processes to drive efficiency.
• Agile / Kanban
• Business Analysis/Engineering
• Requirements Development
• Applications/System Support
• Business Process Mapping
• Integrations & Conversions
• Complex Problem Resolution
• Process Improvement
• Application System/Support
• Production Support
• Data & Trends Analysis
• Productivity Enhancement
• Waterfall
• GW Project Management
• Leadership Skills
PROFESSIONAL EXPERIENCE
Beazley Insurance Farmington, CT 11/2020-Present
Claims Process Analyst
Assisting claims with process improvement including processing mapping, process direction and assisting head of claims with projects.
• Visio diagrams current state vs future state
• Jira
• Presenting to leaders
• Collaboration of business, other product owners, and product management Albano Consulting Hartford, CT 4/2020- Present
Product Owner/Business Analyst, The Hartford Insurance Company contract role Assisting with billing integration for a legacy application to an existing application. Primary role is to understand current state and how data, process and finance will be handled when data is transformed as well as data changes. Assisted with creating user stories, defined the definition of done as well as clarification for scrum teams on requirements. Also attend weekly meeting with leaders to advise of discoveries of data changes and service model changes.
• Visio diagrams current state vs future state
• Rally
• Presenting to leaders
• Collaboration of business, other product owners, product management and scrum teams Randstad Consulting Hartford, CT 7/2018 – 4/2020
BUSINESS ENGINEER, MetLife Insurance Company contract role Adapt to any role which is needed for MetLife, including meeting with stakeholders, and end users to provide input to solutions and needs on task, projects or initiatives. I have worked hand-in-hand with stakeholders to gather and document business requirements for various projects, including coordinating activities for improved product analysis and assisting with future state mapping sessions.
• BlueWork mapping
• Stakeholder interviews to outline needs or enhancements Kathleen Silva Page 2 of 2
• Gap analysis on variances
• Assist with rewrite of templates for a vendor application for letters The Hartford Windsor, CT 4/2008 -7/2018
SENIOR IT BUSINESS ANALYST (4/2008-7/2018) 9/2000 - 7/2007 Partnered with multiple stakeholders and teams in managing and coordinating business process analysis for projects and processes in order to align solutions with business initiatives, while leading the execution of high-quality deliverables across the enterprise, to include the defining and documenting of process flows and user interface use cases. Elicited, analyzed and documented business requirements from user groups and project stakeholders; documented business requirements and translated into technical specifications for solution implementation.
• Developed relationships with business partners/stakeholders in all areas of claims and enterprise wide.
• Supported all project management process including working with project lead for reporting, issues and presentation to leaders.
• Developed process proposals for applications, reviewed and delivered estimates for new requests, and worked with teams to gather, analyze and compile business process needs and specifications.
• Acted as the liaison between teams and internal/external clients to define design and deploy functional requirements; delivered successful implementations.
• Served as a business analyst for Auto Property Damage integration implementation with Mitchell application
• Acted as a mentor in the Business Analyst Mentor/Mentee Program. BUSINESS CONSULTANT/BA, Business Technology Solutions (4/2004-7/2007) BUSINESS ANALYST, Business Technology Solutions (9/2000-4/2004) Partnered with the Group Benefits Division to assess applications for CNA Insurance Group integration, while serving as the primary business analyst for a General Ledger, state plans and policy number conversion for CNA Insurance Group Integration. Created tools to assist stakeholders in adopting new systems and processes, including quick reference guides, presentations, checklists and various business tools.
• Acted as the project lead for billing team, commission team and participant administration teams.
• Identified, analyzed and validated complex business needs into requirements to achieve business objectives.
• Determined and documented current status, opportunities for improvement, and future state business processes in order to meet business objectives; devised and modified procedures to resolve complex problems.
• Managed, coordinated and led process enhancements, issue resolution and the management of new projects.
• Drove the completion of all projects within proposed timeframes by consistently engaging personnel to effectively determine requirements, business processes, capabilities and projected completion periods.
• Resolved, issued and coordinated resolution with systems and business for financial issues. Traveler’s Hartford, CT 7/2007 - 4/2008
BUSINESS ANALYST, Claims Department
Served as the development lead on a new litigation system re-write project. Partnered in the requirements definition process, elicited, analyzed, specified and communicated business, system and implementation requirements, and created business processing mapping for New York No-Fault Litigation.
• Played key role in the development of prototype for new litigation application and coordinated with strategic claim platform
• Worked with stakeholders to prioritize requirements effectively based on business value, risks and constraints.
• Effectively communicated requirements conflicts to project leads and assisted with resolution.
• Collaborated with project leads to assist with work plans, task dependencies, develop estimates and determine resources,
• Identified, refined and articulated business objectives and value proposition of assigned initiatives.
• Verified and validated requirements; ensured all requirements supported the delivery of business value, fulfilled goals and objectives, and met stakeholder needs.
SAFE CERTIFIED SCRUM MASTER (January 2020)
Software & Tools: Rally, Microsoft Office, Microsoft Visio, Peoplesoft, BlueWorks, SQL, Quadient, Guidewire, Case Management, Lotus Notes, QA, Waterfall, SQL, Toad and Project Boards High School Diploma ~ Torrington High School, Torrington CT
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