Customer Care Sales
Resume:
Brittney Dillingham
**************@*****.***
*** ********* ******** *****, ********** GA 30004
CAREER SUMMARY:
Over seven years of Customer Care Analyst/Sales Coordinator/Communication Specialist experience. Experience includes responding to customer inquiries, billing and operational analysis, processing orders, prepare spreadsheet, graphs and requests. Provide delivery information, data entry and data processing, administrative, events and projects coordination, inbound/outbound calls in a call center setting, scheduling, inventory and reports processing. Technical proficiency includes Microsoft Word, Excel, and PowerPoint.
SKILLS/ QUALIFICATIONS PROFILE:
Over seven years of successful experience in customer service satisfaction.
Exceptional experience safeguarding, working with and maintaining confidential/classified, and/or high priority data entry, documents and files.
Excellent Communication, Organizational, Project Management and Problem-Solving Skills.
WORK EXPERIENCE:
Verizon Wireless—Customer Care Analyst/Sales:
August 2016- Current
Customer care specialist ready to deliver exceptional experience and create lasting impression.
Solution finder, troubleshooter, self-motivated, disciplined, resourceful and relationship builder.
Team player who thrives in a fun, fast-paced environment.
Considered as a major asset who facilitated contract renewals and assists with accessory sales, overall returns or exchanges.
MRC Solutions—Debt Collector/Sales:
February 2016- August 2016
Demonstrated ability to develop business relations.
Strong interpersonal, communication and organizational skills.
Strong negotiating and closing skills.
Imagination Playground—Marketing/Inside Sales
October 2015- February 2016
Respond promptly to customer inquiries by telephone, electronically or face to face.
Source sales opportunities through inbound lead follow-up and outbound cold calls and emails.
Record customer interactions and transactions including details of inquiries.
EDUCATION:
Clark Atlanta University, Atlanta GA
Bachelor of Arts, Mass Media Communications, May 2011
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