Raul G. Gonzalez *** Blooming grove tpk. apt#***, New Windsor, NY 12553

845-***-**** E-Mail: adk1nm@r.postjobfree.com

CAREER SUMMARY

Experienced Manager with a unique combination of technical expertise, managerial experience, marketing, and public relations savvy coupled with stellar customer service skills in any type of environment.

PROFESSIONAL EXPERIENCE

Calvin Klein Mega Store, NY March 2013- September 2019

Assistant Store Manager;

Main division of responsibilities Back ops.

Sales lead ensuring that all KPI' s are met for that time period. Coach associates in the moment.

In charge of email capture. Growing our data base to 160k in new email capture.

Train a team of associates through high energy and lead by example.

Jack Spade, Central Valley, NY October 2012-February 2013

Store Manager;

Fully responsible for financial success through improvement of measurable statistics that positively impact the stores performance.

Communicate the JACK SPADE brand aesthetic, brand philosophy and lifestyle to the sales team and customer.

Ensure visual merchandising directives are implemented efficiently as per direction and visual standards are maintained at all times.

Maintain payroll budget and weekly hours to ensure appropriate sales floor coverage, adjusting as necessary to peak times.

Ed Hardy Outlet, Central Valley, NY March-2012 / October-2012

Co-Manager/ Store Manager;

Achieve all financial objectives.

Customer Relations Management.

Demonstrate my innovative and entrepreneurial approach by responding to the unique characteristics of our mall’s specific clientele from all over the world.

Perform activities including hiring, orientation and training, motivating, appraising performance, enforcing discipline and termination in consultation with the Human Resources dept.

Eddie Bauer Outlet, Central Valley, NY September- 2009 / March-2012

Co Manager;

Primary division of responsibility is Brand Management. Large floor-sets that impact the customer experience.

Partially responsible for day to day operations of an 8000 sq. ft. store with $4M in annual sales.

Build a customer service and sales intense team by recruiting, interviewing, and hiring in order to train the store teams to meet performance objectives. Also develop, coach and mentor Assistant Managers, Associate Managers and Sales Associates.

Loyalty Captain for the store to oversee and provide feedback to the associates to help them achieve goals for our rewards program.

Northeast Promotions (NEP Boxing), Newburgh, NY 2005-2009

Event / Marketing Coordinator;

In charge of the event coordination, management, public relations, and marketing of live boxing events for various television networks such as HBO, ESPN, SHOWTIME.

Database maintenance of the company Web Site / Online Store www.NEPBoxing.com

Responsible for TV, Radio and print exposure for 12 boxers under contract with NEP Boxing.

EDUCATION

Gibbs College, Norwalk, CT, A.S Electronic Commerce; 2005

Empire State College, Newburgh, NY, B.S Marketing; 2010

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