EDUCATION

WORK EXPERIENCE

Technically skilled and hardworking IT professional with a reputation for relentless problem-solving skills and commitment to customer satisfaction and timely resolutions. Excellent interpersonal and relationship building skills. Proven success evaluating and analyzing technology issues, planning and performing upgrades and improvement projects. 757-***-****

adk1n0@r.postjobfree.com

12404 Lampton Ln, Fort Washington, MD

CONTACT

SYSTEMS ADMINISTRATOR

LOGISTICS ANALYST

Eugene

Minnifield jr.

BACHELOR OF ARTS / PSYCHOLOGY

Grand Canyon University 2021

INFORMATION TECHNOLOGY

Trident Technical College 2017

NETWORK SYSTEMS / INFORMATION

TECHNOLOGY

ITT Technical Institute 2016

Troubleshoot and solve common issues, including but not limited to network, VPN, email, Active Directory, network, LAN, VLAN, Microsoft platforms, and common hardware (Dell, Lenovo, and HP), etc. using physical and logical diagnostic tools.

Accurately record required customer and problem information into the Remedy Trouble Ticketing System, updating tickets with appropriate journal entries of activities.

Resolve customer tickets customers, routing to appropriate team for processing as needed, and record resolutions and close tickets upon job completion.

Perform IM/IT in-processing and out-processing, ensuring all paperwork is completed correctly and attached to the Remedy ticket.

Perform CAC PIN resets and unblock customers’ CACs.

Work collaboratively across diverse technical teams, demonstrating deep knowledge-base and strong ability to resolve large-scale issues.

Utilize knowledge and past experiences to solve problems, particularly those relating to Active Directory (Account Management, Organizational Units, Mailbox Management, Exchange features), Network, LAN, and VLAN

(troubleshooting and setting up printers on network, identifying network versus local based issues).

Support incident, problem, and request management processes leveraging ITIL service framework with best-business practices.

Provide quality customer service to all customers, demonstrating strong interpersonal and conflict resolution skills.

SYSTEM ADMINISTRATOR SUPPORT SPECIALIST

1Prospect Technologies Fort Belvoir, VA

PRESENT

2020

CERTIFICATIONS

CERTIFICATION / MICROSOFT TRAINER

Microsoft 2020 (Exp. 2022)

CERTIFICATION / IT FUNDAMENTALS

CompTIA 2019

Credential ID COMP001021560171

CERTIFICATION / SECURITY + CE

CompTIA 2019 ( Exp. 2022)

Credential ID COMP001021532827

CERTIFICATION / RELATIONSHIP

LIFE COACH The IACC Foundation 2019

Credential ID 13240344

CERTIFICATION / MCSA: WINDOWS

SERVER 2016 Microsoft 2019

CERTIFICATION / MICROSOFT OFFICE

SPECIALIST Master on Microsoft Office 2016

Microsoft 2019

Credential ID H157-7956

MICROSOFT EXAMS

Installation, Storage & Compute

with Windows Server 2016 2019

Networking with Windows Server 2016 2019

Identity with Windows Server 2016 2019

Assisted corporate users from multiple locations with various IT issues, demonstrating strong phone communication skills.

Collaborated with teammates and leadership to develop and execute IT training sessions for personnel utilizing deep technical knowledge base.

Planned and executed two operating system upgrades across the entire network; identified and escalated more difficult incidents to Tier 2 support/

Logged call activity, coordinated office moves and managed conference room technology installs and set-ups.

Adhered to NAVCO IT asset management procedures for handling IT assets including intake of new equipment, movement of existing equipment and end of life retirement of equipment.

Followed the NAVCO IT procedures for escalating issues to Team Lead or IT Support Manager promptly.

Coordinated and completed special projects and participated in application testing as time permits.

SUPERVISOR / IT HELP DESK TECHNICIAN

Maersk Line Limited Worldwide

2020

2017

STORE KEEPER

Maersk Line Limited Worldwide

2020

2017

Supervised ship operations and oversaw employees, ensuring that procedures, storage conditions and practices complied with company and regulatory requirements.

Contacted vendors and managed the return of any damaged goods to vendors.

Responsible for receiving all shipments of products and stored them in an organized manner; ensured that stock items were received, preserved, stored, and delivered with limited or no loss.

Provided employee training and feedback, making schedules, and overseeing maintenance and upkeep of the store.

Tracked inventory of products on shelves and storage units, maintained records of products being shipped and received, and tracked any lost or mis- delivered packages.

EM

WORK EXPERIENCE (CONTINUED)

Oversaw and led team handling Air Combat Command (ACC) Combat Air Force (CAF) support equipment, supervising seven personnel, and managing over 2K base accounts worth $6.5 billion.

Conducted allowance standard (AS) reviews with end item Functional Area Managers (FAM) on requirements.

Coordinated with FAMs and Air Force Global Logistics Supply Center on 65 RDOs, supported CAF stateside and overseas locations, filled support equipment shortages, and avoided $4 million in expense.

Oversaw ACC financial audit readiness, corrected 1K invalid details, and equipped units to execute missions.

Partnered with AF Central Command (AFCENT) to improve contingency requests, streamlined coordination process, and eliminated backlog by 88%

Accomplished receipt processing for maintenance work orders, inventory adjustments and equipment receipts.

Coordinate expediting and lead-time reduction activities to achieve customer expectations and support industry

“best in class” production lead-time.

Effectively planned and optimized machine schedules using applicable systems,

Provided production with programmed runs including detailed trim and winder plans; provided reminder and boneyard plans for the production and shipping departments. MANAGEMENT 1ST BRIGADE MANAGER

AC FIRST Bagrum, Afghanistan

2016

2011

Analyzed data to understand where process improvements could be made and developed metrics to measure effectiveness of implemented solutions.

Efficiently controlled managed theater-wide technological enhancement program worth $90 million, including Tactical Automated Security System (TASS), Under-Vehicle Surveillance System (UVSS), and Flight line Enhancement Programs for 18 operational sites in 13 countries during wartime.

Served as equipment and maintenance focal point for theater security forces units by providing the right tools at the right time for challenging detainee operations in Iraq.

Utilized of AWARDS (Army War Reserve Deployment System) query module to obtain information utilizing ability to quickly master technical programs.

Troubleshot logistics and coordination problems, efficiently providing problem resolution, and escalating issues as necessary to provide timely solutions.

Developed tactful and courteous relationship building skills establishing strong working relationships with diverse government officials.

Demonstrated ability to perform under pressure in a fast-paced environment dealing with customers, government personnel and external agencies.

LOGISTICS ANALYST II

Army Strategic Logistics Activity Charleston (ASLAC) Joint Base Charleston, SC / Kuwait 2011

2009

Provided optimal supply spares support and global management for Mobility Air Force (MAF) fleet of 534 aircraft.

Developed analysis metrics and formulated data for 114 thousand item records and 3 million transactions worth

$667M annually.

Worked with Logistics Centers (ALC), Defense Logistics Agency (DLA), Air Force Materiel Command (AFMC) and System Program Office (SPO) to improve supply and contract support.

Facilitated working group with ALC, DLA, and SPO to release 150 assets and return 43 KC-135 aircraft to service.

Served as acute manager, skillfully corroborating the filling of over 150 RSP shortages for four deployed locations; contributed to healthy RSP fill rates to support the warfighter and maintained 95 percent for all locations.

Monitored 24 items on AFMC High Impact Target critical item program, provided senior leadership with visibility of

“bad actors” impacting deployed KC-135 support and improved supportability for 20 items.

Lead analyst for all aspects of supply weapon system support; obtained and evaluated statistical data to determine overall effectiveness at 12 regionalized bases for over 245 thousand item records worth $1.2 billion of on-hand assets.

Single-handedly revamped weapon system metrics briefing, maintaining focus while cutting redundancies, consolidating format, and eliminating over 70 slides from presentation while reducing meeting times by 50 percent. WAREHOUSE LEAD

Stanley Associates Warehouse Navy Weapon Station, Goose Creek, SC 2009

2007

STCW CERTIFICATES

Ship Clip

AWRDS

8-Step Problem Solving

6-S (5S + Safety) Training

Lean Six Sigma for Manufacturing

Level I Life Cycle Logistics

System Sustainment Management

Leadership and Supervisor’s Courses

Task Management Tools

Microsoft Word, Excel, Outlook and PowerPoint

AFEMS

Aircraft Sustainability Model

Standard Base Supply System

Enterprise Supply-Solution

Discoverer

FEDLOG,

SMART

LIMS-EV

DAASC

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