Shohana Chowdhury

Address: ***** ********* *** **** ***, Ashburn, VA, 20164

Mobile: +1-571-***-****

E-mail: adk1mm@r.postjobfree.com

Career Objective:

To work as a Professional with immense responsibilities so that my influential & situational leadership style, communication skill, problem solving skill, relevant knowledge & experience of more than 6 years in Automation, Software Development, Web development, client servicing, Change Management & Business Development can be utilized to bring a positive change in the organization.

Proficiencies:

Customer Service

Administrative Assistant

Strategic Business Positioning

Branding & Event Management

Internet surfing

Team Management

Troubleshooting

Project Management

Software management

Just in Time (JIT)

Personal Information:

Date of Birth: 01st January, 1990

Citizenship status: Green Card holder (legally authorized to work in the united states).

Working Experience:

1.Health mitigation monitor, Loudoun County Public Schools (From Jan’21 to Present)(Contractual)

Monitor and assist with enforcing health mitigation strategies.

Six (6) feet of physical distancing.

The wearing of face coverings inside the buildings.

Building signage including entrance signage and signage within and throughout the building are posted and observed.

Cleaning of high touch surface by custodial teams and hand sensitization stations are in place and maintained.

Report concerns to school administration for immediate resolution and to Health Mitigation Manager/Supervisor for support.

Prepare daily reports and survey.

2.Certified Nursing Assistant, Lifematters (From Mar’20 to Mar'21)(Contractual)

Maintained patient medical records from admission to discharge, following prescribed procedures.

Coordinated employee/company activities within appropriate budgets.

Provided telephone support on 12-Line system, relaying information to appropriate personnel.

Organized computerized inventory of all parts, supplies, and products.

Maintained inventory of patient chargeable and non-chargeable supplies for the unit.

Assisted nursing staff with providing patient care as a CNA when needed.

Created, organized, and set up an information center for manuals and schematics. Result: Better access to needed information, and less time searching for it.

Provided one-on-one service to patients in a hospital facility.

Cared for individuals with dementia, Alzheimer's disease, physical disability, those undergoing post-operative recovery and convalescents.

Took and recorded vital signs such as temperature, blood pressure, pulse and respiration rates, and blood sugar

Monitored patients' intake of oral medications as directed by physician or nurse, and made notation of time and amount given. Cleaned rooms, changed bed linens, and attended to patients' comfort and cleanliness

Turned bedfast patients to avoid bedsores or gave enemas, douches, massages, alcohol rubs and compresses.

Prepared and served food or fed patients needing assistance, and recorded food or liquid intake and output.

3.Online Shopper, Amazon Prime.com (From Apr’20 to Dec'20)(Contractual)

Communicating & coordinating with clients, understanding their need & serving them.

Maintaining performance matric.

Doing survey and Taking care of customers satisfaction.

Helping other team members to increase their matrices.

Inventory.

Reporting.

Survey.

4.Head of Operation, Greentech Solutions (From Apr’17 to Nov'19)

Communicating & coordinating with clients, understanding their need & serving them Digital Marketing, Branding, API, Sms marketing, Web Development, Web Application Development services.

Maintaining liaison with foreign clients & providing the customized ERP software support

Leading a team of 8 people to develop & execute the company’s business strategies in order to attain the goals of the board and shareholders

Demonstrating business scenario to the board of Directories & recommending for further growth

Proposing cost-effective business solution & providing all legal supports with proper documentation

Monitoring day to days functional activities in the company & evaluating performance of team mates

Designing & developing company’s policies & legal guidelines aligning with the business goal

Communicate and maintain trust relationships with shareholders, business partners and authorities.

Overseeing the company’s financial performance, investments and other business ventures.

Led the office setup, clients acquisition, client handling, proposal making, follow up, negotiation, order finalization, execution & after sales service for all the existing client

5.Helpdesk Manager, Edison Group (From Sep’16 to Mar’17)

Providing all necessary customer support for 8 different wings of the company from the helpdesk

Resolving clients’ & dealers’ problems, & demonstrating the feature of company’s product & service

Educating client’s about the usage of different hardware & software & database management

Monitoring Server (Windows & linux), Preparing Network report (Downtime) & Server report

Initiating & implementing different awareness development programs for clients

Kept the information system up to date if there is any change & prepared activity report

Achieved Certificate from Company for Awareness Development Program

6.Manager (NOC in charge), Platinum Communications Ltd. (A concern of Mango Teleservice)

(From Apr’12 to Sep’16)

Joined in the company as a Jr. Engineer & attained 3 promotions for outstanding performance

Reviewed quality of work (e.g. tickets accuracy, completion of daily checklist, call monitoring, ticket summaries, prioritization of tickets, work in time, identification of tickets out of SLA) etc

Identifying HOT Items and drive to resolution, Post mortem tickets & obtain customer feedback.

Leading the NOC Operations Management and Troubleshooting efficiently & accurately

Led the Escalations Management work by monitoring the activities of NOC staff; Tier I, II & Technicians

Generating different types of reports & also training module for the team members

Worked for Configuration & Maintenance of HUAWEI Soft Switch (Usys-Softx3000), Media Gateway (UMG8900), MUX (OPTIX OSN3500) & Dialogic Soft Switch(CS), Media Gateway(I-Gate Pro), & SGB(I-Gate DSG), SBC. SS7 etc.

Troubleshoot VOIP and TDM calls related problem & ANS, IGW, ICX & Upstream/Carrier Provisioning.

Interconnection with International VOIP & TDM carriers, Local Interconnection Exchange Operators & IGW / ICX & ANS ang IPTSP & ICX.

Analyzing ISUP signaling, SIP signaling with Wire shark, KPI of ACD, ASR, CCR, Fault analysis, Traffic & distribution analysis, Routing analysis & participated in IP auditing (Adding & removing) in ACL.

Configuration & Maintenance of HUAWEI MUX (OPTIX OSN3500), SDH technology, SNCP protection.

Configured LAN, VLAN, VTP & Huawei & Cisco Routers, Switches & STP, OSPF, BGP, ACL, VRRP.

Configured VOS3000. Carrier provisioning & Rate management, Routing, KPI analysis & reporting

Generated Reports for BTRC, ANS, ICX & Internal traffic summary report on daily, weekly & monthly.

Maintained traffic distribution ratio file & first hand contact with upstream carrier, ANS, ICX & IGW.

Academic Qualification:

BSc in ETE from Daffodil International University, Dhaka, Bangladesh in 2012.

HSC in Science from B.A.F Shaheen college, Jessore, Bangladesh in 2007.

SSC in Science from Govt. Girls’ High School Jessore, Bangladesh in 2005.

Achievement (Academic):

Achieved 50% tuition fee waiver for one times, 40% waiver for two times & 25% waivers for four times during the graduation program on the basis of secured GPA at the end of each trimester.

Publication:

Parvez, M.M., Chowdhury, S., Ahammed, S.B., Haque, A.F. and Ali, M.N.B., 2012. Improved Comparative Analysis of Mobile Ad-hoc Network. International Journal of Emerging Technology and Advanced Engineering, 2(8), pp.205-211.

Training:

10 hours training on “4th National conference on communication and Information security” organized by Daffodil International University.

05 days training on “Dialogic I-Gate 4000 EDGE and PRO Media Gateway O&M, Dialogic Control Switch System O&M, Dialogic Border Net 4000 session Border Controller” organized by Dialogic, Bangladesh

05 days training on “Usys-Softx3000, UMG8900, and Optix OSN3500 Transmission MUX basic operation, maintenance & Troubleshooting” organized by HUAWEI, Bangladesh

Additional Certification Course:

Cisco Certified Network Administration (CCNA) from Daffodil International University

LINUX(REDHAT-7) from linux pathshala, Dhaka. Certified as a RED HAT CERTIFIED SYSTEM ADMINISTRATOR Red Hat Enterprise Linux 7 (CERTIFICATE NUMBER: 150-211-803)

Programming Language: C, Database Systems: Oracle, Language: Fluent in Bangla & English

& Hindi

Computer Skill: Sound in Microsoft word, excel, & power point presentation,

Software Skills: Visio, Adobe: Photoshop, Flash, Illustrator, Cisco Packet Tracer, Matlab

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