Lyn Marie Hope
Administrative Assistant
North York, ON
************@*****.***
Driven Administrative professional with a strong track record in expertly handling multiple demands consecutively, determining priorities, recognizing risk factors, and making sound decisions. Thrive in challenging environments by utilizing excellent communication, problem-solving, organizational and leadership skills. Offer excellent accounting skills and financial acumen. Focused ability to consistently accomplish objectives through organizational talents, attention to detail and meticulous follow-through. Strong strategic planning and project management competencies with focus on achieving deadlines and maintaining highest quality performance Work Experience
New Accounts Processor
Mackie Research Capital - Toronto, ON
May 2019 to Present
Provide quick and efficient service for Calgary and Regina branch offices in processing of New Account openings and maintenance of existing client accounts within specific procedural guidelines. Liase with Compliance, RSP, Credit, and Transfer departments. Create New Client Welcome packages and update letters for mailing. Imaging of documentation on a timely basis and back-up for Toronto, Vancouver, and Montreal branches.
Administrative Receptionist
ALLSEAS FISHERIES CORPORATION - Toronto, ON
2016 to 2018
Operated telephone switchboard and received, screened, routed and responded to incoming telephone calls.
Scheduled appointments, handled filings, research, timesheet management and special projects.
Assisted with customer invoicing duties and handled calendaring responsibilities.
Administrative Accounting Clerk
CARR MCLEAN LTD - Etobicoke, ON
2016 to 2016
Full accountability for providing accounting and data entry support services.
Prepared expense reports, reviewed statements, followed up on old invoices and scanned / validated all A / P.
Administrative Assistant / Receptionist
INQUIRY MANAGEMENT SYSTEMS LTD - Toronto, ON
1992 to 2016
Coordinated appointments, answered phone lines, directed calls, took messages and performed data entry duties.
Opened, sorted, and routed incoming mail, answered correspondence, and prepared outgoing mail.
Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, and address complaints.
Accountable for consistently maintaining an exemplary customer service record and meeting all company goals and expectations.
Provided flawless management of customer relationships by successfully resolving issues and disputes and by providing exemplary customer care on a daily basis.
Expertly handled wide variety of job responsibilities and demonstrated outstanding interpersonal communication skills working with a diverse clientele. Education
Diploma in Customer Service Diploma Program
Academy of Learning Career College - Toronto, ON
March 2019 to August 2019
Diploma in Computer Programming
Academy School of Learning - Toronto, ON
September 2000 to January 2001
AEC / DEP or Skilled Trade Certificate in Early Childhood Education, Early Childhood Education and Teaching
Fanshawe College
Skills
• RECEPTIONIST (10+ years)
• CUSTOMER SERVICE (10+ years)
• RETAIL SALES (2 years)
• EXCEL (5 years)
• OUTLOOK (5 years)
• Administrative Assistant
• Microsoft Excel
• Accounts Payable
• Word
Links
http://linkedin.com/in/lyn-marie-hope-28948a114
Additional Information
Areas of Expertise
Administrative Management • Payment Processing • Communication • Customer Service Schedluing • MS (Outlook, Word, Excel) • Time Management • Program/Project Management