Implementation/Client Manager

Felicia Taromino

Port St Lucie, Florida, United States

*******@***************.***

linkedin.com/in/feliciataromino

Summary

I LOVE my clients! My ultimate objective is to help each and every one of my clients to strengthen and evolve their business.

Experience

Implementation Manager

Luxury Presence

Sep 2019 - Present (1 year 7 months +)

• Managing a large book of clients to effectively launch luxury websites

• Providing a thorough business analysis of each agent's brand to create stunning and user-friendly websites

• Working cross-functionally with internal teams, including Product, Design, Engineering, Sales and Support

• Utilizing JIRA, Hubspot, Monday, Front and Slack on a daily basis

• Evaluating current internal process improvements while using a "think like an owner" attitude

• Mentoring new hires during the onboarding process Senior Account Manager

Building All Ways

Feb 2017 - Sep 2019 (2 years 8 months)

• Serve as the primary point of contact for all clients

• Communicate effective feedback on project briefs, estimates and timelines

• Liaise between all internal teams

• Ensure a timely and successful delivery of all projects

• Track key account metrics

Senior Account Manager

FCEdge

Jun 2016 - Feb 2017 (9 months)

Managed 20+ clients’ advertising, digital media and marketing concepts (including print, SEO consulting, and digital ads)

Processed internal and external information requests Prepared account management documents such as:

- Client documents

- Meeting reports

- Other client communications and correspondence

Documented all discussions during client meetings and conference calls in Workamajig Organized client documents, reports, and correspondence in computer software Felicia Taromino - page 1

Maintained current work-in-progress records and archives of past project information Developed and maintained a working knowledge of client’s objectives, plan designs, and overall needs Relayed objectives and design ideas to creative department Proofread all advertising/marketing material

Prepared all estimated and invoices

Provided feedback on project estimates and timelines Achieved proactive communication with clients & resolved any escalated account issues Senior Account Executive

DAC

May 2014 - May 2016 (2 years 1 month)

Account Manager for State Farm agent’s print advertising, digital media and marketing concepts Utilized Microsoft CRM to manage client databases, track leads, and conduct daily reporting. More specifically:

- Prepared and presenting team statistic reports

- Generated various database reports

- Produced new prospecting processes

- Aided in new hire training processes

Primary point of contact for all escalated account issues Orientation and training leader for new Account/Sales Executives Conducted ongoing monthly trainings for all Account Executives Served as Project Manager for the following: -Click Dimensions email marketing campaign software

-Adoption of Intelli IVR software

-Developing/critiquing new/ongoing sales prospecting processes PR/Marketing Intern

Our Lady of Mercy School for Young Women

Sep 2013 - Nov 2013 (3 months)

Converged noteworthy news into press releases & circulated them to local news organizations Implemented a social media proposal to increase online presence Took part in designing a monthly postcard for award recipients Served as photographer for marketing and advertising purposes Helped to organize the Fall 2013 Open House

PR Intern

Rochester Brainery

May 2013 - Aug 2013 (4 months)

Created and distributed press releases to local media outlets Managed office daily

Sought and obtained donations for fundraising events Prepared and hosted fundraising events

Sustained client relationships

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Editor in Chief

Cardinal Courier

Sep 2012 - Nov 2012 (3 months)

Managed the layout, content and general production of Fisher's college newspaper using InDesign. Edited and composed multiple stories using APA Stylebook Email Marketing Intern

Ebiz Site Designs

Sep 2008 - Dec 2008 (4 months)

Enhanced search engine optimization skills

Achieved small business marketing with Constant Contact Education

Saint John Fisher College

Bachelor of Arts, Communications/Journalism. Minor in Psychology 2012 - 2013

Refined PR/Marketing skills

Took part in Service Learning classes

Active with Cardinal College newspaper

Completed three successful internships

Finger Lakes Community College

Associates Degree, Communications

2010 - 2012

Licenses & Certifications

AdWords Fundamentals - Google Partners

Issued Sep 2014 - Expires Sep 2016

AdWords Search Advertising - Google Partners

Issued Sep 2014 - Expires Sep 2015

AdWords Search Advertising - Google Partners

Issued Sep 2015 - Expires Sep 2016

Google Analytics for Beginners - Google

Issued Apr 2019 - Expires Oct 2022

Google Analytics Individual Qualification Exam - Google Issued Apr 2019 - Expires Apr 2020

30784601

Felicia Taromino - page 3

Skills

Marketing • Social Media • Advertising • Social Media Marketing • Public Relations • Editing • Marketing Communications • Research • Sales • Account Management Felicia Taromino - page 4

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