Sales Manager

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QIUYING (HAZEL) YUAN

626-***-**** *********@*******.***

Greater Los Angeles Area, CA

Over 5 years work experience on project management, including 3 years on mainframe implementation projects. Has an MBA with concentrations on change management and project management. Familiar with Waterfall and Agile/Scrum methodologies. Industry experience includes 3-4 years in IT, 1 year in Telecommunication, and 1 year in Electronics. PMP Holder. Areas of expertise include: WORK EXPERIENCE

Qualcomm, Mira Mesa, CA 2019 - 2020

Project Analyst

• Support acquisition projects focusing on people and change in the HR PMO department, responsible for process documentation for communication and training purposes

• Create check lists to summarize major action items in acquisition projects to help standardize the project planning process for the PMO

• Responsible for drawing process flows and creating step-by-step procedure documents for end-to-end processes within and outside of HR and SharePoint system

• Work with members from different teams in order to gather requirements regarding to the Workday system and the HR processes

Key Contributions:

• Created a user guide document to provide detailed procedures for users to initiate and modify a new SharePoint system for acquisition purposes

HSBC, Guangzhou, China 2018

Lead IT Security Analyst

• Worked as a Business Analyst for the projects which were intended to create or improve the systems and solutions for the Cybersecurity team around the globe

• Gathered and analyzed the requirements from the Cybersecurity team, created the product requirement document, communicated the requirements to the team, and managed the changes on the requirements

• Analyzed the process of the system, documented the process by drawing the process flows, and created user guide for the related users of the system

• Built up criteria to evaluate the vendors before they were able to become a service provider for the team, included the new vendor evaluation process into the design of the system

• Assisted the program manager to draft project plans, manage status reports, resolve problems happened in the projects, and motivate the project team members

Key Contributions:

• Worked with a project team in United Kingdom to design a SharePoint system for the whole Cybersecurity department with more than 800 employees globally

• Created evaluation criteria, functions on system, and related documents to digitize the new vendor management process Vertex Telecom, Pomona, CA 2016 - 2017

Project Manager

• Responsible for software development projects including websites and a management portal for internal employees to work on sales order, accounting, and inventory

• Designed the websites and management portal, created product requirement documents and communicated the documents to the team

• Managed a back office team with 8 employees, including engineers, customer service, accountants, and purchasing specialist

• Coordinated team members to work on occasional issues and solved problems happened in daily operation

• Wrote project documents: drew process flows for retail stores, accounting, purchasing, customer service, and RMA; wrote operating procedures, distributed to employees and held meetings to go through the updated procedures

• Implemented a Sugar CRM software for the company by working with outside vendors, wrote user guide on the software for the sales team and provided relative training

• Selected an electronic signing software for the Sugar CRM by evaluating the software functions, prices, and services from different vendors

• Researched online for vendors; decided criteria, wrote proposal, and suggested management on vendor selection Key Contributions:

• Successfully built up the websites and management portal by working with team members

• Streamlined inefficient work procedures with automation software, especially for the sales team

Organizational Change Management Digital Strategies Business Process Innovation

Data Analytics Mainframe Infrastructure as a Service

Project Management Client Presentation Cross-cultural Collaboration 2

MGA Entertainment, Van Nuys, CA 2015

Project Management Intern

• Assisted the department to launch a project for changing the ERP system from SAP to Microsoft Dynamics AX

• Reviewed proposals and evaluated pitches from two Dynamics AX vendors; helped set up vendor selection criteria

• Worked with technical team to sort out workloads on the old ERP system; assisted project manager to decide the workload migration schedule and organize people to come to work on the project

• Explained the changes on technology and personnel to the stakeholders including internal employees and external supply chain business partners

Key Contributions:

• Helped draw out a project plan for the whole ERP project, and assisted in kicking off the project by coordinating internal employees on their own part of project assignments IBM, Guangzhou, China 2010 - 2012

System z Technical Sales Support 2011 - 2012

• Supported sales team to go to customer sites and presented topics to the customers on mainframe introduction, Infrastructure as a Service, cloud and virtualization functions on mainframe, extensive I/O abilities, overall hardware and software architecture on mainframe, and other occasional topics

• Worked with advanced technical support team to launch Proof of Concept and performance tests for customer

• Analyzed customers’ current server and workload situation, combined with the test results from the advanced technical support team and made proposals to customer regarding how to migrate their IT workload to mainframe, how to decide the hardware requirements on CPU and storage, software requirements on database and system monitoring tools, and how to decide the system partitions and workload allocations to these partitions

• Took responsibilities for the post-sales implementation projects by using the Waterfall project management methodology

• Led an IBM Lab Service team to the customer site, and coordinated with customer and/or ISV to accomplish the project within planned time frame

• Responsible for clients in south and west China; clients were from banking, telecommunication, social insurance, healthcare and public sectors

Key Contributions:

• Pre-sales: participated in 17 new footprint accounts and 6 established accounts; collaborated with colleagues from Asia and Europe; won 94% new account contracts and 100% upgrade contracts

• Post-sales: took charge of 5 implementation projects IT Specialist Trainee 2010 - 2011

• Studied the hardware, software and solutions of mainframe with another 32 trainees from Greater China Group in a one-year training program set in different cities of Asia

• Gained knowledge on system installation and management, platform architecture design, hardware configuration and software deployment, solutions to different industries, and disaster recovery Key Contributions:

• Accomplished the whole training program and gained the required knowledge on mainframe on the basis of limited IT background learned at college

EDUCATION

Pepperdine University, Graziadio School of Business and Management Malibu, CA Master of Business Administration (Full-time MBA) 2013 - 2015

• Concentrations: Leadership and Managing Organizational Change, Digital Innovation and Information Systems

• Research Assistant: Gathered and analyzed data for the research topic of “Exploring Firms’ Intentionality for Diversity and Reactions to Environmental Changes”; described findings from the data to the professors Guangdong University of Foreign Studies Guangzhou, China Bachelor of Economics in E-commerce and Bachelor of Management in Accounting 2006 - 2010

• 10-month extra study on Spanish during the first year prior to studying the second major accounting

• Recipient of Blue Ribbon National Scholarship and award of Outstanding Graduate ADDITIONAL

• Technical skills: z/OS, z/VM, Linux, CICS, WAS, DB2, Tivoli OMEGAMON, JMP, Google Analytics, SharePoint, JIRA, Confluence, Dreamweaver; proof of concept and performance tests; Java, HTML5, CSS3, SQL; Agile, Scrum, SDLC

• Language skills: native speaker of Mandarin and Cantonese; basic knowledge of Spanish

• Member of MBA Women International and National Black MBA Association; volunteer at New Horizons as an event coordinator for the adults with intellectual disabilities

• Personal interests: hiking, bowling, swimming, planting, cooking, travelling, different cultures

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