Sales Manager
Resume:
Austin
Knox
**********@***.***
New Albany, IN
Summary Engaging professional committed to providing outstanding customer service while maximizing sales. Positive role model focused on team leadership, personnel support and customer relationship building. Offering 10 years of experience in answering routine product questions and meeting assigned sales goals.
Education
05/2011
Michigan State University
Business Management • Lansing, MI - Michigan
05/2006
Leslie High School
• Leslie, MI
Skills
Experience
01/2015 - Present
NYX Inc
Process Technician • New Albany, IN
Fixing process issues, training tool setters and material handlers as well as operators from time to time. I have experience with nylon, polypro, celcon, glass mixtures. Diagnose process issues quickly and get good plastic parts out the door and on time.
04/2010 - 06/2014
Consumers Energy
Call Center Manager • Lansing, MI
Managing a call center of 300 employees for a fortune 500 energy company. My tasks included scheduling, receiving calls and coaching employees on how to properly handle customers.
Productivity benchmarks Project planning and coordination Employee motivation Call center operations
Training and Development SAP system expert
Communicating with clients System documentation
Call documentation skills Call center experience
Inbound and outbound phone call
management
Data entry
Providing customer support Call control skills
Sales development Excellent communication skills
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