PRITAM CHOWDHURY

: +91-905******* : adk1lf@r.postjobfree.com Skype: Pritam Chowdhury

www.linkedin.com/in/pritam-chowdhury-2a4227121

Location: Kolkata, India

PROFILE

Customer-oriented and knowledgeable Front Office Management professional with more than 4 years of demonstrated history in Front Office Operations, Front-End Supervision, Guest Relations, and Customer Service, and over a year of experience in sales and marketing in the advertising sector

Admirable experience in supervising and managing all aspects of the front office

Comprehensive knowledge of hotel management, service system, and related procedures

Proficient in implementing innovative measures to optimize the average occupancy rate & maximize revenue

Hands-on experience in evaluating guest satisfaction levels and working towards continuous support

Consistent in meeting company standards and customer needs, thereby ensuring quality & excellent customer service

Good at liaising closely with other departments and emphasize on excellent inter-departmental relations considering other departmental procedures and policies

Flexible in the ability to adapt to challenges when they arise while remaining aware of professional roles & boundaries

Proven competencies in assisting guests & staff with food & beverage, restaurant, and accommodation services

Dynamic, multitasking, and detail-oriented professional, Proficient in effectively organizing, handling and monitoring a wide variety of tasks

AREAS OF EXPERTISE

Desk function Reservations Issue Resolution Cash Management Record Maintenance Customer Care Payment Collection Customer Acquisition Planning & Organizing Billing Administrative Management Guest Service Excellence Room Availability Checking Policy & Procedure Compliance Front & Back Office Management CAREER HISTORY

Front Office Supervisor, Fern Residency Kolkata Jan 2020 - Ongoing

Senior Front Office Associate, Celesta Hotel Kolkata Apr 2019 - Nov 2019

Front Office Supervisor, Celesta Hotel Kolkata Sep 2017 - Mar 2019

Senior Front Office Associate, Pipal Tree Hotel Jun 2016 - Aug 2017

Sales & Marketing Executive, OMM Advertising Jun 2014 – Oct 2014 Key Deliverables

Handling reservations by mail, telephone, telex, cable, fax, or central reservation systems referral

Processing reservations from the sales office, other hotel departments, and travel agents

Developing and maintaining reservation records by date of arrival and alphabetical listing

Establishing room rates based on the selling tactics of the hotel

Communicating reservation information to the front desk

Managing cancellations and modifications and promptly relaying the information to the front desk

Tracking future room availabilities based on reservations

Assisting in developing room revenue and occupancy forecasts

Preparing the expected arrival list for front office use

Extending assistance in preregistration activities when appropriate

Overseeing advances deposit requirements

Taking care of check-in checkout process, guest handling, billing & cashiering, night auditing EDUCATION QUALIFICATIONS

B.Sc. (Hotel Management, Catering Technology & Tourism), Subhas Bose Institute of Hotel Management, 2015 Page 1 of 2

Industrial Training, The Retreat Hotel and Convention Centre, Mumbai 2014 o F&B Production, F&B Service, Front Office and Housekeeping Page 2 of 2