Customer Service Insurance

Mary Pat Barber

**********@*****.***

630-***-**** Darien, IL

Work History:

Delta Dental Lisle, IL 2/2018-Present

Call Center Customer Service Agent

Intake of 75-100 call daily from subscribers and providers

Explanation of coverage, benefits and plans

Verification of eligibility

Confirmation of payments

Explanation of denied claims

Website assistance

Dentist in network provider information

Explanation of appeal process

Faxing, emailing and mailing needed documents to members

Researching information for members through help desk ICW Group Lisle, IL 06/2014-03/2017

Workers Compensation Claim Support

Communication with providers, nurses, case workers, physical therapists to maintain claim files with status of injury and treatment

Maintaining claim files with accurate updated information and data

Setting up payments according pay period for injured party

Issuing payments to injured party or to legal representation in a timely manner

Obtaining release from providers

Obtaining permission for additional treatment from claim agent AAA Chicago Motor Club Aurora IL 06/2008-6/2014

Member Representative Branch Level

Assistance with Motor Club Members, travel and insurance services

Opening Motor Club Memberships

Generating leads for Motor Club Program, travel and insurance services

Routing driving trips and with hotel, attractions and restaurant information

Miscellaneous job duties including opening AAA credit cards, selling and issuing parks and attractions tickets, ordering and selling of foreign currency and supplying members with travel and guide books and information.

Ordering office supplies and maintaining travel inventory The Hartford Insurance Company Aurora, IL 04/2002-06/2008 Call Center Agent

Intake call volume of 70-80 calls per day commercial and residential

Data entry of all new claims in all insurance services; auto, property, general liability and workers compensation.

Fielding all inquiry calls other than new claims to appropriate departments

Reception back up

Overview of Experience

Customer Service

Call Center

Claim Support

Sales

Reception

Administrative

Education:

Bachelor of Arts

Elmhurst College 1991

Authorized to work anywhere in the United States

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