Pharmacy Technician Customer

Adam Catherwood

*** *. ***** ******, **********, PA 15202 C: 240-***-**** **************@*****.*** Education:

Damascus High School, Damascus, MD August 2004-June 2009 Computer Experience:

• Microsoft Office

Work Experience:

Giant Eagle Pharmacy—Pharmacy Technician June 2015-Present

• Courteously assist all internal and external customers

• Consult with dispensing pharmacist regarding prescription order clarification, non-stock items, order entry problems or concerns

• Enter all pharmacy orders in a timely and accurate manner

• Prepare and process medications through actions that may entail data entry, and/or resolving customer service issues in accordance with established policies and procedures.

• Assist with workflow coordination.

• Contact doctors’ offices and/or facilities as needed for refill requests, clarification of orders, etc. in order to process prescriptions.

• Ensure and maintain a safe and clean work environment

• Handled all customer relations issues in accordance with company policy and promote a positive shopping experience for all customers

• Maintained customer/patient confidentiality

Nailed It—Assembler April 2014-January 2017

• Follow technical instructions, interpret engineering blueprints and technical terms.

• Discern quality of parts and materials used in production.

• Inventory parts and tools used in the assembling process.

• Follow company procedures and directives.

• Test finished products for defects.

• Maintain the tools used to create products.

• Keep a clean and well-maintained workspace.

Starbucks—Barista July 2009-October 2013

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.

• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

• Anticipates customer and store needs by constantly evaluating environment and customers for cues.

• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.

• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

• Maintains a clean and organized workspace so that partners can locate resources and product as needed.

• Recognizes and reinforces individual and team accomplishments by using existing organizational methods.

• Maintains regular and punctual attendance

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