Employee Relations Manager

MYRNA CANDELARIO

*******@***.*** 813-***-**** www.linkedin.com/in/myrna-candelario

HUMAN RESOURCES LEADER

Employee Relations Expert with Strong Collaboration & Relationship Skills & Proven Talent Expert in employee relations, organizational development, retention strategies, and training. Strong operational background with demonstrated track record of developing, promoting and retaining high- potential talent in a fast-paced environment. Collaborates to create strategic plans, identify key issues, and transform business processes to maximize profitability, streamline operations, improve quality, and influence decisions at the highest level.

Employee Relations Strong Operations Background Performance Management Collaborative Problem Solver Talent Organizational Development Talent Management KEY ACCOMPLISHMENTS

• Ambassador for Career Advantage and NXT Level Programs to prepare employees for leadership roles.

• Project Team Lead in the creation of training modules on Having Difficult Conversations for Operation Leaders.

• Regional Chapter Lead for D&I Access for Disability Network.

• Designed and promoted action plans and events to increase employee engagement for all Diversity and Inclusion Networks.

• Created the Mission Statement for the D&I Access for Disability Network.

• Planned and hosted the first mobile mammography event for T-Mobile.

• Implemented action plans and hosted education fairs which resulted in a 10% increase in employee enrollment.

• Served as HR leader to launch and train Kronos payroll system for T-Mobile regional site.

• Part of the Ready to Rocket Team for Employee Opinion Surveys – designing action plans to increase employee engagement and implement feedback for improvement leading to measurable business results.

• Winner of Power Zone Award for Outstanding Performance in HR 2012, 2014 and 2016.

• Nominated for T-Mobile’s Highest Achievement Award “PEAK” in 2013, 2016 and 2019. PROFESSIONAL EXPERIENCE

T-MOBILE USA, Tampa, FL 2007 – 2020

HR Business Partner

Provided expert and objective advice, counseled and coached to employees and leaders on all employee related issues such as: HR programs, policy, procedures, employment/labor laws, conflict resolution, change management, diversity and organizational development/design which promoted a fair and equitable work environment. Worked collaboratively with HR support teams to ensure the effective development of transparent, meaningful, and accessible leadership training, tools, and resources to enable and support employee careers.

• Proactively responded to employee concerns around performance, harassment, discrimination, misconduct, employee safety, teamwork, etc. to maintain employee satisfaction and avoid conflict.

• Protected company by ensuring all legal requirements for equal employment and compliance were met by keeping informed of changes in these areas and by implementing the necessary practices/programs to meet these changes.

• Worked on initiatives, projects, and day to day activities to ensure a strong culture.

• Primary point of contact for the client to ensure an optimal work environment, served as an advocate for all employees, and enabled and supported employee career success. MYRNA CANDELARIO *******@***.*** Page 2

COUNTRYWIDE HOME LOANS, Tampa, FL 2006 – 2007

Operations Account Manager

Maintained an ongoing and thorough knowledge of the loan purchase process including a complete understanding of all GEMS modules and enhancements. Ensured Sellers/Clients received excellent customer service by proactively analyzing their pipelines and increase company profitability.

• Proactively contacted lenders to obtain feedback in order to implement improvements to expedite the loan process and sale of loan.

• Identified problematic delivery or purchasing issues and recommended solutions for a smoother transaction to the vendor.

GUNNALLEN FINANCIAL INC., Tampa, FL 2004 – 2006

Margin Associate

Managed and maintained margin accounts for GunnAllen Financial to ensure company gains. Liquidated any past due accounts daily to avoid company losses.

• Notified Branch Offices of any returned checks and liquidated those accounts with margin debits to avoid financial losses for company.

• Maintained communication with Branch Offices to avoid accounts being past due and preventing company risk.

ADDITIONAL RELATED EXPERIENCE

JPMORGAN CHASE, Tampa, FL

Customer Service Rep/Collections

Advised customers on the status of their accounts and collected debt on delinquent accounts. Reviewed and updated accounts when requested by cardholders. Educated customers and referred to programs when appropriate.

NYC BOARD OF EDUCATION, Brooklyn, NY

Div., of Human Resources - Associate Education Analyst As member of the HR Team worked in various departments responsible for all aspects of Human Resources including screening, interviewing qualified candidates. Processed employee payroll to ensure accuracy of employee pay. Conducted orientations/workshops on correct policies and procedures. Provided information on benefits, HR practices and programs to all employees to ensure compliances were met. Served as principal liaison to 14 carriers which provided health insurance benefits. Supervised staff in day to day operations to assure accurate flow of work.

EDUCATION

Currently Pursuing, Bachelor of Arts (BA), Human Resources Management, University of Phoenix Expected Graduation 2022

Associate of Applied Science (AAS), New York City Technical College, Brooklyn, NY TECHNICAL SKILLS

Microsoft Office Suite, Workday Systems, Kronos Systems,

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