Smitha Vinod, PMP, CSM

Project Manager – Omni Channel

adk1gh@r.postjobfree.com +91-961******* Mumbai www.linkedin.com/in/smitha-vinod Executive Summary

Certified Project Management Professional with 15+ years of experience in multiple functions across Retail, IT and E-Commerce domains

Leading governance practice across Omni channel initiatives

Setting up process to ensure efficiency and on time delivery of projects

Excellent people and change management skills

Ability to manoeuver in consistently changing environment

Mentoring team in adoption of industry best practices for successfully managing Project Management and Software Development Life Cycle

Partnering with vendors for resource allocation and budgets Shoppers Stop as Project Manager Apr 2017 Till Date

Spearheading multiple projects/sprints and overseeing end-to-end implementation

Creating the product backlog for website and native mobile applications. Planning the sprint scope basis business & customer value and expected ROI

Conducting sprint review/retrospective and process improvement

Build credibility, establish rapport and maintain communications with stakeholders at multiple levels, including those external to the organization

Manage & execute standardized reporting and ad-hoc analysis on project status

Schedule and oversee kick-off meetings with business teams

Ensuring that, team members have all elements needed for assigned projects

Resolve issues involving conflicting comments for projects

Plan team velocity and track sprint/release progress

Ensure team work activity is balanced

Working closely and collaboratively with key stakeholders to define project scope, strategy, deliverables, budget, metrics and outcomes

Manage project risks, issues, escalations and problem resolutions

Perform close-out activities related to project records Areas of Expertise

Project Management

Agile Development

Vendor Management

Delivery Management

Conflict Resolution

Stakeholder management

Team Management

Core Applications

JIRA

Microsoft Project

Enterprise Project Management

SAP Hybris

Magento

Trello

SharePoint

Fabric.io

Skelta Workflows

Awarded with the Certificate of Appreciation for exemplary contribution in Shoppers Stop’s biggest transformation project to strengthen its Omni-channel strategy - 2020

Awarded for valuable commitment and outstanding contribution to the organisation in the year 2014

Recognised for iCatalogue Application implementation in the Home division of Shoppers Stop as one of the early initiatives of digitization and was appreciated for outstanding contribution and awarded with a promotion for successful implementation-2013

Mentored and managed team of around 19 plus (Developers/QA team) for the Mobile App Revamp project and was able to implement various Omni channel features - Express store pick, Image Search

(which was awarded as the best innovative initiative-2019), Geo-Fencing, Personal Shopper & Beauty services online booking

Initiated and effectively implemented agile methodologies across all omni channel tracks and projects

Played a vital role in resource alignment & allocation (internal and external vendor team) for Ecommerce mobile track and was able to optimize resources from 19 to 10 over a short span of time, without impacting the outcome/quality of development which resulted in savings of approx.2crores plus annually

Hybris integration with Gravty (Next-gen Loyalty platform): Introducing enhanced customer journey & unified experience across channels with an objective of single view of customer, focusing on increased revenue

Hybris digital transformation:

Personalization for Loyalty program of Shoppers Stop to increase adoption & repeat purchase

(personalized offers, wardrobe, modular customer account information, special moments for loyalty customers)

Hybris integration with SAP for organizational digital transformation roadmap, focusing on process automations and faster turnaround for order to deliver cycle across multiple channels i.e. stores, e- commerce and market places

KEY ACHIEVEMENTS

KEY RECENT PROJECTS

Hybris upgrade to 1808: Upgraded SAP Hybris platform from 5.7 to 6.8 version

PCI DSS Compliance Certification: Shoppers Stop wanted to achieve PCI DSS compliance. This required change in the Checkout process for both the Mobile App and Website. The timely completion of the project well in advance as planned helped the company achieve PCI Compliance Certification at the said timelines

Mobile Revamp: Mobile Application for ShoppersStop.com was revamped with a team size of 19 plus developers/QA and released with no major defects. This implementation led to an improved conversion rate

Motivated and lead the team by example to meet tight deadline in spite of odds being not in favor in this project

Checkout Project: Revamped the checkout flows on website, m-site and mobile apps with improved conversion rates by over 30% on web and m-site; and 23% on mobile app

Sterling- Amazon: Amazon EDI integration for Shoppers Stop Production Support Manager (Sr. Assistant Manager) Apr 2015 – Mar 2017

Managed Shoppers Stop Ecommerce transition from Magento to SAP Hybris

Ideated and rolled out JIRA based Helpdesk/service desk for customer support in new SAP Hybris Ecommerce system, and saved cost of $4500K pm

Reformed the existing process to speed up response and issue resolution which improved customer satisfaction

Co-ordinate with different business teams and triage the respective defects on production support and oversee the delivery

Met lower SLAs for customer issue resolutions

Introduced many automations tasks and managed the development/delivery of the same to eradicate repetitive issues on production

Reduced number of tickets/service requests to an acceptable threshold within 2 months of transition for Magento to Hybris platform

Handled Shoppers Stop Ecommerce platform transition from VR to Magento and managed the production support

Senior Executive Apr 2013 –Mar 2015

Implementation of digital application across stores, iCatalogue Application which was one of the innovative project of Shoppers Stop. This application was a platform to present an interactive, comprehensive digital catalogue of various Home Stop concepts & products on mobile device (iPad) to the customers. Handled end to end implementation of this project including the launch and training to the store executives

Front ending users and giving techno-functional support for Shoppers Stop’s B2B portal as well as managing issues and stakeholder relationship ( internal & external)

Data reconciliation for PO, RC, Stock between B2B and MMS (core ERP)

Requirement gathering and facilitating communication between users and B2B team for new initiatives

Managing enhancements & new requirements related to reports and other modifications in B2B application

Monitoring and managing weekly issue tracking primarily done for B2B application Executive Apr 2010 –Mar 2012

Implementation and support of Enterprise Project Management, an initiative taken by Shoppers Stop to get visibility in its growing diverse store related project operations

Managed Skelta workflow management system for business processes. Implemented workflows which helped to eliminate paperwork for approvals & ensured better transparency for audits and routine business operations

Team Member Apr 2005 – Mar 2010

Supported implementation of property management Tool, SPARK to manage business development initiatives

Techno-functional support to end users

Managed user training

Assistant Apr 2002 – Mar 2005

Handled IT procurement process, SOW/Contracts management, negotiations etc.

Managing monthly MIS Report

Budgeting and monitoring IT Expenses

Liaising with Auditors

Project Management Professional Certification (PMP), Project Management Institute -2020

Certified Scrum Master from Scrum Alliance- 2017

Certification in Project Management essentials from Franklin Covey- 2017

Certificate of Participation on Developing & Writing Structured Use Cases- 2012

Diploma in Human Resource Development, Wellingkar’s Institute of Management- 2006

Commerce Graduate from M.V.L.U College of Arts, Commerce & Science, Mumbai University- 2001 PAST PROJECTS AND INITIATIVES

EDUCATION AND CREDENTIALS

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