PATRICIA LONG

Edgewood, MD ***** C: 443-***-**** E: adk1fj@r.postjobfree.com

Summary

Driven Claims Examiner trained in all aspects of insurance billing, claims and collections. I employ a high-level of negotiation skills in resolving claims to the satisfaction of all involved parties. Analytical thinker and innovative problem solver.

Skills

HMOs, Medicare, Electronic Medical Record (EMR)

software, ICD-9 Coding, ICD 10, CPT4

Extensive Anatomy/Physiology knowledge

MS Office Suite (Outlook, Excel, PowerPoint, Word) Excellent written and verbal communication

Extensive Call Center Skills

Customer Service Skill

Accounts Payable

Accounts Receivable

Payment processing

Invoice coding

Vendor relations

Income tax filing

Certified Tax Preparer

Certified Notary Public

Worker's Compensation

Disability Title II and Title XVI

Experience

MORTGAGE LOAN SIGNING AGENT INDEPENDENT CONTRACTOR 10/2012 to 10/2018 StressFree Tax & Notary Services - Edgewood, MD

*Received comprehensive training as a Certified Notary Signing Agent.

*Received phone calls, emails, walk-in customer's, and scanned documents from various mortgage companies, lenders, signing agencies and attorney's requesting the services of a Certified Loan Signing Agent.

* Served as Notary Public in administering the Oaths and Affirmation.

* Provided Mobile Notary Services to Lender's, Title Companies, and Real Estate Companies to reduce traveling time for notary and loan signing.

* Provided Excellent and friendly customer service to all clients. SOCIAL INSURANCE SPECIALIST 06/2003 to 09/2012

Social Security Administration - Baltimore, MD

Investigated, prepared, and approved Determinations of Awards, including computation of benefit amounts when a claimant was entitled.

Adjudicated various disability awards to include Title II, Title XVI, Reconsideration's, and Survivor Claims. Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.

Identified and resolved issues relating to Disability Payments and Disability Overpayment issues. Prepared and input various claims through an automated paperless system called PCOM. Identified and made benefit adjustments and entitlement actions through Electronic Folders and Debt Management Systems.

Interpreted medical reports and records to apply appropriate ICD-9, CPT-4, and HCPCS codes. BENEFIT TECHNICAL EXAMINER 07/1997 to 06/2003

Social Security Administration - Baltimore, MD

Processed a wide variety of Disability, Title II, and XVI Claims for the SSA Office. Maintained, processed, and reduced caseload and time by working with Paperless Folders and Electronic Health Records.

Assured work assignments from Claims Technical Examiners and other division personnel were completed by assigned deadlines.

Served as one of the Point of Contacts for analyzing and coordinating work assignment's relating to Post Adjudicative and System Processing Cases.

Calculated and paid Attorney Fee Payments.

Assist with training other Benefit Technical Examiners. ACCOUNTS PAYABLE SPECIALIST 05/1993 to 06/1997

Defense Finance And Accounting Service - Aberdeen Proving Ground, MD Reduced time and costs to increased efficiency by introducing new accounting procedures for the federal government.

Renegotiated payment terms with different vendors, suppliers and contractors. Calculated figures such as discounts, percentage allocations and credits on invoices and receipts. Verified details of transactions, including funds received and total account balances. Processed an average of 1000 invoices per month for a large-scale organization. Suggested process improvements to secure prompt and regular receipts for the organization. Researched and resolved billing and invoice problems. SUPERVISORY ACCOUNTING TECHNICIAN 05/1990 to 12/1992 5th Finance and Accounting (DFAS) - Frankfurt, Germany Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.

Opened and assigned new vendor accounts.

Supervised a team of Six Accounting Technician's in Frankfurt, Germany Finance Office. Controlled, reviewed, examined, and processed a variety of Appropriated Fund Vouchers and vendor invoices. Analyzed contracts, contract modifications, invoices, receiving reports, and purchase orders for the validity of accounting source material.

Implemented and executed a training packet to assist new accounting technicians in performing their duties more efficient.

Education and Training

American InterContinental - Schaumburg, IL, USA Bachelor of Science Healthcare Management, Expected in 06/2020

PennFoster College - Scottsdale, AZ Associate of Science Computer Information Systems, Expected in 05/2020

PennFoster Career School - Scranton, PA, USA

Property Management, 03/2018

References

Mary Locke

Social Security Administration

Cell: 410-***-****

Email: adk1fj@r.postjobfree.com

(Co-Worker)

Lakeisha Butts

Social Security Administration

Cell: 443-***-****

Email: adk1fj@r.postjobfree.com

(Personal)

Activities and Honors

Member of National Notary Association - 2001-Current Volunteer for Boys and Girls Club - 2005 - 2007

Additional Information

Affiliations State of Maryland Notary Public Stress Free Tax & Notary Services - Certified Notary Signing Agent Stress Free Tax & Notary Services - Licensed Tax Preparer

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