Assistant Manager
Resume:
Max Harris
Lido Beach, NY *****
**********@*****.***
Personal Objective: To obtain a position as an Event Planner that will best utilize my skills to further expand my career in the Hospitality Industry.
Highlights of Qualification:
• Exceptional communication and interpersonal skills.
• Very reliable, extremely devoted senior leader with a positive attitude that adapts quickly to change.
• Excellent working knowledge and understanding of The New York City Local 6 Union Collective Bargaining Agreement.
• Trained in Delphi, MeetingMatrix, Evention, Micros, Opera PMS, ADP Payroll and LMS Labor Management Work Experience:
9/19 – 10/20
Convene – 225 Liberty Street New York, NY
General Manager (Property Opening)
• Responsible for the overall operation of 70,000 Sqft of brand new event space and a Four Five Coffee Shop.
• Hired and trained a team of 14 managers and 50 hourly team members.
• Executed the transition from construction to daily operation and all “day two” work in the space.
• Established and was on target to achieve a $16 million event budget and a $2 million café budget.
• Created and executed all property specific standard operating procedures.
• Developed a team of managers to be able to successfully execute events of over 1000 people.
• Directly responsible for accurate revenue forecasting within 3% monthly. 03/16 – 09/19
Conrad New York New York, NY
Director of Food & Beverage
• Responsible for the overall Food & Beverage operation in the hotel – Atrio Restaurant and Bar, Loopy Doopy Roof Top Bar, In-Room Dining and 30,000 sq.ft. of Banquet Space.
• Directly responsible for a budget upwards of $28 million with a 27% annual profit.
• Increased yearly Guest Satisfaction Scores in all Food and Beverage Categories.
• Awarded Highest Average Check for Hilton Worldwide in 2018.
• Managed a large scale renovation of our main kitchen and Team Member Restaurant
• Re-conceptualized Restaurant Bar to drive evening revenue – exceeding budget and forecast by 25%. 10/12 – 3/16
Union Square Events at The Conrad New York New York, NY Director of Banquets
• Oversee all facets of the front of house and back of house Banquet Operation.
• Maximize productivity and profits through accurate budgeting, controlling multiple payrolls and menu pricing.
• Assist in all Union negotiations as they pertained to the Banquet Department.
• Developed and trained all staff on highest level of service standards.
• Successfully manage the relationship of a tri-party agreement between USE, Conrad and Hotel Ownership..
• Directly oversee a team of eight managers and upwards up forty hourly employees. 06/12 – 10/12
CPS Events at The Plaza Hotel New York, NY
Assistant Director of Banquets
• Plan and manage all aspects of events ranging from 10 – 1000 guests.
• Developed and standardized a new buffet program.
• Assisted the Sales Team through the contractual process with pricing and costs. 11/09 – 06/12
Crowne Plaza Times Square New York, NY
Assistant Director of Banquets
• Run the daily Banquet operation in over 25,000 Sq. Ft. of flexible Banquet Space.
• Assist clients in developing menus, diagrams and preferable services to ensure a successful event.
• Process Banquet payroll and approve all scheduling of employees.
• Continuously improve the overall appearance of the Banquet space and Banquet set-up’s. 07/08 – 11/09
Four Seasons Hotel New York, NY
Assistant Food & Beverage Manager
• Managed daily operation of Ty Lounge and L’Atelier de Joël Robuchon.
• Developed seasonal cocktail menus and a wine list of over 400 labels.
• Assigned to a task force to open a new restaurant concept in the Four Seasons Resort, Hualalai.
• Continuously trained staff to treat guests with Five-Star, Five-Diamond levels of service. 11/07 – 03/08
Boston Harbor Hotel Boston, MA
Assistant Restaurant Manager (Cooperative Education Experience) 06/06 – 10/07
Crowne Plaza Times Square New York, NY
Assistant Banquet Management Internship
Education:
Johnson & Wales University Providence, RI
Bachelor of Science in Hospitality Management 05/08 Honors Program Participant
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