communication, leadership, management

ANNAH FUDUKA MAHLANGU

CONTACT

T: 073-***-****

E:***********@*****.***

Addr:852 Ext2 Mokoena Street

Rethabiseng,

Bronkhorstspruit

EDUCATION

Rosebank College

pretoria

**** – 2016

Certificate Office

Administration(NQF5)

Siyaya Skill Institute

Johannesburg

Training in becoming an Effective

Supervisor

Jun/July 2015

Kungwini Multipurpose Centre

Bronkhorstspruit

2010

Certificate in End –User

Computing

KEY SKILLS

Problem solving

Communication

Organization

Attention to details

Housekeeping hard skill

Training and coaching

Team leading and

management

Customer service

Filling/paper management

LANGUAGES

English

IsiZulu

Sepedi

ATTRIBUTES

Attention to details

Organised

Proactive

PROFILE

I am an experienced supervisor in the cleaning and housekeeping environment. I am a flexible, motivated individual who is able to work in a busy environment and produce high standard of work. I am an excellent team worker and also able to work individually. I am seeking employment which will allow development, growth and make use of my existing skills. Supervised a team of 13 members in cleaning and a team of 9 housekeepers (training, inspections).

Promoted within 7 months due to strong performance and organizational impact – ahead of schedule by 6 months. Started the monthly staff trainings in reminding them what is expected from them by the company and the client. It increased the workers performance from 20% to 70% in 3months time.

WORK EXPERIENCE

Hotel Housekeeping Supervisor Colosseum Hotel Jun – Oct 2019 Demonstrated big changes with a team by deliver the best possible standard of clearness and hygiene. The number of clients laying complaints decreased from 5+ per day to 1 or none in a space of 1 month.

Keeping to excellent standard of hygiene and cleanness.

Assisting staff members with basic HR duties (leave applications, bank account change, etc.)

Drafted a chart on how to distribute the job among housekeepers which reduced time spent in cleaning 1 room from 45mins to 20 -30mins per room.

Influenced housekeepers with the importance of team work, helping each other with the cleaning of agent rooms on the busy dates which helped use to clean 10+ rooms instead of 6 or less rooms in 2-3 hours.

Cleaners Supervisor African Corporation Cleaning 2012 - 2019 Trained cleaners once a month as a reminder of what is expected of them so they can deliver the best of what is expected by the client. Decrease of 10 – 20 complains every month to 1 -3 complains was achieved within a space of 2 months.

Motivated a cleaning team by performing inspection once a week which made them make sure they do their job

properly.

Providing weekly report to the site manager.

Scheduling meetings, taking minutes and notes in a meeting.

Proposed a monthly reward for a cleaner of the month, which increased more dedicated cleaners from 30% to 70% in a month.

Recommended training 2cleaners per site on some of supervisor responsibilities which they show great interest and they started understanding even more what is expected of them and they influenced the rest of staff which made it easy to control and discipline them.

Cleaner African Cooperate Cleaning Feb2012 – Oct2012 Motivated to deliver the best possible standard of clearness and hygiene.

Cleaner Private employer 2006 - 2010

INTERESTS

Reading

books

Listening to

music

Writing Knitting

Contact this candidate