Help Desk Support Technician

AT A'ron Tyson

Loganville, GA ***** 404-***-**** adk1cz@r.postjobfree.com

PROFESSIONAL

SUMMARY

Friendly Help Desk Technician with 3 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.

SKILLS Microsoft Office

Javascript

Python

Windows

Help Desk

Adobe

Active Directory

Ticketing Systems

Outlook

WORK HISTORY COUNTY TECHNICIAN 01/2020 to 01/2021

Diversified Technologies LLC Atlanta, GA

Configured hardware, devices and software to set up work stations for employees.

Set up hardware and software in optimal configurations to meet network performance requirements.

Investigated and corrected problems with printers, copiers and other peripheral devices.

Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Explained technical information in clear terms to non-technical individuals to promote better understanding.

Collaborated with vendors to locate replacement components and resolve advanced problems.

Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity. Patched software and installed new versions to eliminate security problems and protect data.

Setting up standalone server to incorporate communication with computers.

Programming security keys, and employee cards for specific tasks. Loading and unloading data into computer systems.

Troubleshooting and resolving technical errors.

SIGNAL SUPPORT SPECIALIST (25U) 03/2015 to 10/2018 US Army Fort Carson, CO

Investigated and corrected problems with printers, copiers and other peripheral devices.

Established, repaired and optimized networks by installing wiring, cabling and devices.

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Prepared varieties of different written communications, reports and documents to ensure smooth operations.

Answered and triaged requests for assistance in order to provide top-notch support.

Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes. Set up hardware and software in optimal configurations to meet network performance requirements.

Maintained energy and enthusiasm in fast-paced environment. Provided signal and automation's support to company operations. Maintain and administer computer networks and related computing environments including computer hardware, software, applications, and all configurations.

Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. Operated master consoles to monitor performance of computer systems and networks, and to coordinate computer network access and use. Confer with network users about how to solve existing system problems. ELECTRONIC ASSEMBLER 03/2014 to 03/2015

Metcam Inc. Alpharetta, GA

Assembled components per technical specifications and production guidelines.

Enhanced team performance with smooth distribution of needed supplies and subassemblies to each member.

Identified and corrected defects to bring completed products in line with tolerances.

Trained new employees in assembly skills to improve team production levels.

Installed completed assemblies into cases.

Carried out day-day-day duties accurately and efficiently. Read and interpret schematic drawings, diagrams, blueprints, specifications, work orders, or reports to determine materials requirements or assembly instructions.

Position, align, or adjust workpieces or electrical parts to facilitate wiring or assembly.

Pack finished assemblies for shipment and transport them to storage areas, using hoists or hand-trucks.

Distribute materials, supplies, or subassemblies to work areas. Assemble electrical or electronic systems or support structures and install. Components, units, subassemblies, wiring, or assembly casings, using rivets, bolts, soldering or micro-welding equipment. CUSTOMER SERVICE REPRESENTATIVE 06/2013 to 03/2014 Le Petit International Jonesboro, GA

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Evaluated account and service histories to identify trends, using data to mitigate future issues.

Provided primary customer support to internal and external customers in fast-paced environment.

Store completed document in appropriate locations. EDUCATION Bachelor of Science Computer Science 03/2020 Trident University International, Cypress, CA

High School Diploma 05/2013

Lakeside High School, Atlanta, GA

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