JAMELIA BENNETT

***** ******* **** *****, ** ****3

PHONE: 334-***-**** - EMAIL:adk19p@r.postjobfree.com

EXECUTIVE SUMMARY

Driven administrative professional, experienced in working in a fast-pace environment demanding strong organizational, technical, and interpersonal skills. My experience demonstrates I am detail-oriented, resourceful in completing projects, ability to multi-task efficiently, and exercise due diligence to comply with the company’s policies and procedures. Offer effective experience in problem solving, customer service, and handling special projects.

Expertise in:

Customer Service Problem Solving Contract Management

Project Management Process Improvement Order Management

PROFESSIONAL EXPERIENCE

Adtran, Inc., Huntsville, AL 2017-Present

Sales Operations Team Lead –Assist the department manager with maintaining and managing

everyday issues within the entitlements team.

First resource to assist team members with complex issues and first line of

contact for customer escalations

Manage Leasing Program for Adtran Managed Service Providers with portfolio of 55Million

Review monthly revenue status and prepare monthly audits for management approval

Schedule and organize meetings with manager and collaborate with other departments

to develop new programs and process instructional and training documents for the department.

Conduct interviews for new hire process and oversee new hire training

Preform Order Entries, RMA(Return Material Authorization) and managing support tickets

Adtran, Inc., Huntsville, AL 2012-Present

Entitlement Associate – Create a professional environment to educate customers

on the maintenance process and proactively worked with accounting, sales,

product managers and technical support to accomplish effective customer support.

Initiated and executed the implementation of new processes for continuous improvement for

all levels of maintenance and to enable faster registration of service maintenance contracts

Create standard and prorated quotes for all support products

Assist with monthly audits of maintenance orders for accounting to ensure financial

recognition and contract close out for reconciliation

Create weekly, monthly and quarterly reports detailing registered information

for all distributors

Initiated and executed the project to restructure the process to help one of the

company’s largest maintenance customer with a portfolio of over 16 Million to

manage their assets more effectively

JAMELIA BENNETT Page 2

PROFESSIONAL EXPERIENCE (continued)

Adtran, Inc., Huntsville, AL 2011-2012

Pricing Administrator – Coordinate with sales and product management

when pricing should be established for new products, maintained the customers

established price and made updates when required to the Master Price List.

Manage, generate and distribute quarterly price list and price change notices to

customers, if applicable per contract

Routed each Special Price Request to the appropriate division and market for approval

Assist Purchase Order team with order management activities by ensuring all pricing

was in compliance with company margins

Manage and document all pricing communication, routed for approval and

enter the approved pricing in the company database

Supported Contract department with direct customer pricing for contract

negotiations and indirect proposal activity where pricing is required

Waynes Environmental Services, Huntsville, AL 2010-2011

Customer Care Specialist – Enhanced the customer service experience through

effective communication utilizing all efforts to assist with the customers’

maintenance of their accounts.

Prepared contracts for closings

Evaluated all relevant information to resolve customer retention

Managed customers’ accounts

Documented details of the customers inquires

Regions Financial Corporation, Birmingham, AL 2007-2009

Sales Support Administrator – Provided support to 3 Relationship Managers

with portfolios for over 250 Million by collecting, reviewing and verifying

contract content, clauses and definition of outstanding contractual information

for accuracy, in relation to the initial contract requirements.

Evaluated all contracts terms to assurance compliance with company

policies and procedures before sending documents to the customer for signatures

Prepared purchase orders, requested/reviewed proposals and pricing

Gather all documentation from various data sources to prep file for contract terms

Reviewed and verified that invoices and payments were accurate and processed

in a time manner

Created detailed spreadsheets to track customers’ payments and equipment

purchases

Coordinated and performed contract close-out actions after verifying all contractual

terms and conditions were meet.

Regions Financial Corporation, Montgomery, AL 2005-2007

Contract Administrator – Assisted the contracts team with administration of

equipment contracts for all assigned customers in the eastern region and

preformed all close out actions for the contracts.

Maintained administrative tasks for each contract which

includes but not limited performing reconciliations, determining

eligibility, tracking all correspondences and payment schedules

Reviewed procurement documents and proposal for accuracy, completeness

and resolving problems relating to assigned contracts

Verified insurance on the equipment and filed for titles and Uniform Commercial

Code (UCC) in the proper jurisdiction

Processed contract financing to the vendors based on the contract terms

EDUCATION

Alabama A&M University, Huntsville, AL

Bachelors of Science, Business Administration

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