Program Director

JERMAINE STRAND

***** ******* *****. • Lexington Park, Maryland • 20653

267-***-**** • ****************@*****.***

Professional Summary

Effective manager with 20 years of program and operation management experience. Recognized and awarded for financial and underwriting processes. Well versed in using Microsoft Office programs to develop and oversight large-scale projects including business and budget analysis, scheduling and administration. Key skills include:

• Staff Developing & Coaching

• Lean Six Sigma

• Operation Risk Management

• Detail Oriented

• Human Resource Management

• Strong Oral and Verbal Communication

• Integrity

• Mentoring

• Dependability

•Adobe Creative Suite

• Flexibility

• Team Builder

Experience

Sales Consultant (40hr/wk), Toyota of Southern Maryland, Lexington Park, Maryland, October 2019-Present

oKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services.

oCreated ease and added value to the shopping experience, ensuring customers’ end-to-end needs are met.

oDescribe merchandise and explain use, operation, and care of merchandise to customers.

Assistant General Manager (40hr/wk), Wawa, Dunkirk, MD, July 2019-October 2019

oLed the day-to-day operations of the store in the absence of the General Manager.

oReviewed business results, including profitability, and plan for continued improvements.

oSupported the selection coaching, training, and development of all team members.

oResponsible for ordering goods and scheduling labor, managing and overseeing all safety processes within the store. Ensures an exceptional customer experience.

Sales Consultant (15hr/wk), Best Buy, California, Maryland, August 2018-March 2020

oAccumulated knowledge and expertise through continuous learning and self-development.

oCreated ease and added value to the shopping experience, ensuring customers’ end-to-end needs are met.

oDelivered unparalleled customer value by developing strong relationships with customers, bringing them a little closer to family and friends by helping them close the gaps with technology.

Program Director (40hr/wk)(U.S. Navy Chief Petty Officer), Indian Head, MD, April 2015-August 2019

oManaged and forecasted sales, expenses and annual operating budget analysis.

oDrive team and customer safety and satisfaction, ensuring all process improvement projects recovered all associated expenses and overhead cost.

oCollaborated with the leadership team to develop strategic plans for process and performance improving processes and surpassing standards to drive the business.

oConducted organizational studies and evaluations, design systems and procedure, conduct work simplification and measurement studies, and prepare operations and procedures manuals to assist management in operating more efficiently and effectively

oApplied analytic techniques in the evaluation of program/project objectives

oAnalyzed requirements, status, budget and schedules. Performed management, technical, or business case analyses.

oCollected, completed, organized and interpreted data relating to acquisitions and product programs.

oTracked program/project status and schedules.

oMay provide expertise in a particular business and/or domain area such as logistics, financial management, change management, talent management, or in a specific technology area.

JERMAINE STRAND

21470 Cameron Court • Lexington Park, Maryland 20653

267-***-**** • ****************@*****.***

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oCoached, trained, and developed team members to consistently provide exceptional customer service and drive for results.

oAdapted to challenges, providing support, and guiding communications in a constantly changing environment

oOversee the evaluation, classification, and rating of occupations and job positions

Contracting Officer Representative (40hr/wk), Indian Head, Maryland, March 2016-August 2019

oManaged and over-sighted of government contracts as well as contracted managers, shift managers and their teams in daily production and sanitation standards of all work areas.

oPerformed personnel duties such as maintaining data, evaluating and documenting work performances as well as maintaining contract renewals and justification.

Equal Opportunity Manager (40hr/wk), Dahlgren, VA, February 2017-August 2019

oCoordinated and monitored all EO/SH training.

oEnsured formal reports were submitted with guidance and timelines.

oEvaluated Equal Opportunity and Human Resource programs.

oAdvise managers on organizational policy matters, such as equal employment opportunity and sexual harassment, and recommend needed changes.

Program Manager (40hr/wk) (U.S. Navy First Class Petty Officer), various locations in the US, February 2010-April 2015

oSupervised and assigned all personnel to appropriate positions

oApproved all ordering and ensured all records and forms were prepared and audited for accuracy and maintained.

oManaged and approved all financial and subsistence requisitions.

oMaintained all equipment was operational and correct maintenance was completed.

oApplied a wide range of process improvement methods to identify, assess, analyze and improve team effectiveness, efficiency and work products.

Front Line Manager (40hr/wk)(U.S. Navy Second Class Petty Officer), various locations in the US, October 2002-February 2010

oSupervised and conducted training of all shift teams.

oMonitored safety and quality of work is being performed by all shift teams.

oMaintained security and inventory accuracy of all subsistence storerooms.

oReceived, reviewed and validated all cashier records.

Education

Completed 114 Semester Hours towards a Bachelors in Computer Networks and Cybersecurity, University of Maryland Global Campus: Expected Graduation Date- May 2021

Associates Degree: University of Maryland University College-May 2018

High School Diploma: John Bartram High School, Philadelphia, Pennsylvania-June 1999

Training & Awards

Navy League of the United States Hal Lewis Leadership Award

Secret Clearance: 2011-2021

Senior Level Leadership and Management Training: 2015

Ethics Training: 2016

Contracting Officer’s Representative Training: 2016

Contracting Officer’s Representatives in a Contingency Environment: 2016

Sexual Assault Prevention and Response: 2018

Command Equal Opportunity Manager: February 2017

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