Social Media Analyst

DARDAN BALA

MA Student

EDUCATION

Master of Science in Management

Modul University Vienna, Austria 09.2019 – Ongoing Selected courses: Economics and Research Methods, Innovation, ICT, Integrated Management and Sustainability . Specialization in Digital Marketing Bachelor’s Degree in Environmental and Agriculture Management International Business College Mitrovica Mitrovice, Kosovo 10.2011 – 05.2015 Double Degree from Lillebaelt Academy of Professional Higher Education Academy Profession Degree in Management

Selected Courses: Market Research, Statistics, Project Development, Economics Internship Semester in New Hampshire, USA 06.2013 – 10.2013 Guest Service Coordinator in Mountain View Grand Resort WORK EXPERIENCE

Chief of Operation – COO Bella Sposa

Mitrovica, Kosovo 05.2016 – 08.2019

• Designed and implemented business strategies, plans, and procedures

• Established and tracked policies to promote business vision, performance, and success

• Monitor and analyze Social Medias

• Support Sales department with reports and presentations.

• Managed relationships with customers / suppliers

• Market research and analyses to support the Company’s products and services Assitant Manager ARJETA – Shopping Mall Center

Mitrovica, Kosovo 11.2014 – 11.2015

• Assisted managing, organizing, coordinating, and planning in sales and marketing.

• Balanced sheets of three major departments

• Reports and presentations

• Staff management

Manager “URA” Italian Restaurant

Mitrovica, Kosovo 11.2013 – 11.2014

• Managed and controlled the Restaurant’s activities

• Prepared reports on weekly basis, staff control, and food control

• Established and maintained customer relationships Student Promoter International Business College Mitrovica Mitrovica, Kosovo 05.2012 – 10.2012

Assisted the Student Recruitment and Admissions Office with

• Organized, leaded and managed student events

• Participated on marketing activities (Social media)

• Conducted and prepared promotion campaigns

• Assisted on research and analyses

• Data entry

CERTIFICATES

• Udemy Data Science Bootcamp

• Innovation Center Kosovo (ICK) iOS App Development

• Innovation Center Kosovo (ICK) with GIZ Social Media Management

• GIZ Young Entrepreneurs Start Their Business

• USAID American University Preparatory Program AUPP Transformational Leadership Program Immersion Courses: Remedial English, Remedial Math, TOEFL, and GMAT CONTACTS

**********@*****.***

Lorenz Müller Gasse 1a

1200 Vienna, Austria

+43-677-****-****

SKILLS

Digital skills

Microsoft Office

Google Drive & Docs

Spreadsheets

SPSS

Python

CSS

HTML

Interpersonal skills

Analytical thinking

Teamwork

Organized

Flexible

Work under pressure

Communication

Languages

Albanian Native

English Fluent

German Advanced

Spanish Basic

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