Administrative Assistant Food Service
Resume:
CYDENY COVINGTON
Alamogordo, New Mexico 88310
***************@*****.***
PROFESSIONAL SUMMARY
Highly skilled customer service professional with over 5 years of experience and a B.S. in Food and Beverage Entrepreneurship. Goal oriented and skilled in managing customer relationships with over 90% satisfaction rate from customers. Eager to join the team to engage in building customer retention. Highlights of Qualifications
• Excellent communication skills; able to effectively communicate with customers and other team members
• Good problem-solving skills; able to develop problem solution in demanding situations
• Great verbal and written communication skills
• Great leadership skills; able to effectively lead a team and train others
• Proficient in Microsoft Suit (Word, Excel, Office, PowerPoint)
• Time Management; ability to set goals and execute them in a timely fashion
• Attention to detail
PROFESSIONAL WORK EXPERIENCE
01/2020-06/2020 - International Association for Firefighters - Upper Marlboro, MD ARS:
• Inventory food service items as needed
• Prepare menu items for inpatient clients
• Create meal plans for clients with dietary restriction 06/2019-08/2019 Prince George’s Community College - Largo, MD Administrative Assistant (Culinary Program)
• Edited dealer manuals for Dealer School students
• Assisted Executives with program coordination
• Organized program materials for instructors
• Photocopied and printed documents on behalf of other colleagues September 2018-Novmeber 2018-The Wooden Vine – Charlotte, NC Server:
• Answer customer inquiries about boutique wines
• Fostered customer relationships by providing a unique guest experience
• Operate POS system to take orders and payments
• Upsold food and beverages by using extensive knowledge of wine
• Correspond with clients about upcoming events
June 2017-August 2018 Paradigm Lounge - Upper Marlboro, MD Server:
• Provided customer service by greeting guests in a friendly and professional manner
• Provided feedback about customer satisfaction to owners and kitchen staff
• Trained 6 incoming servers on POS system and service procedures
• Developed survey for overall experience resulting in higher rates of customer service satisfaction.
• Develop and maintain Standard Operating Procedures for employees.
• Schedule and oversee events
• Manage company CRM systems
November 2017- March 2018 Carolina Ale House- Charlotte, NC Hostess:
Provided solutions to customers concerns
• Collaborated with team members to execute daily events
• Assigned guests to tables according to seating chart and escort guests to tables
• Worked in a fast-paced environment
• Reply to telephone, email and face to face inquiries March 2017- May 2017 Gaylord Opryland Resort- Nashville, TN Cook II:
• Prepared and cooked food items for banquets of 5-5000 people in 4-star hotel
• Coordinated with team members to meet weekly and quarterly goals
• Collaborated with a team to create menu items resulting in becoming #8 in Nashville
• Contributed to PR events for Marriott General Managers May 2016 – August 2017 Congressional Country Club- Bethesda, MD Pavilion Chef:
• Prepared food items for 250-400 guests daily
• Greeted guests with courtesy and enthusiasm
• Collaborated with team members to develop menu items for club members Education
Johnson & Wales University
Charlotte, NC
• Bachelor of Science in Food and Beverage Entrepreneurship Degree 02/2019
• Associates in Applied Science of Culinary Arts
Degree 05/2017
• Magna Cum Laude GPA: 3.73
Organizations, Courses and Certifications
Food Safe Certified 2016
Student Entrepreneur Association- Co-Founder and Event Coordinator/Facilitator Diversity Committee- Founder/Executive member of the team, initiated, organized, and carried out all events Member of the
Emerging Leader Series- Nationwide Organization for Collegiate Leaders Disney Dreamer’s Academy-Nationwide competition for young entrepreneurs with Disney and Steve Harvey
Completed courses in Finance, Accounting, and Business Financial Planning
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