Assistant Customer
Resume:
KHADIJA-EZZAHIR
Sofitel Dubai downtown
********@*****.***
Fez Morocco
TECHNICAL
SKILLS
Empathy
Problem-Solving and Flexibility
Attentive listening
Energetic
Adaptability
Positive attitude
Clear communication
Ethical
EXPERIENCE
Customer service assistant
Sofitel Dubai downtown
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Answering customer enquiries or passing them on to the appropriate department.
Giving information and helping to solve customer
problems.
Selling products and taking orders.
Arranging services for customers, for example, booking hotel rooms or arranging car hire.
Processing complaints and, if appropriate, issuing refunds. Taking information from customers and entering it on a database.
Taking payments by cash, cheque or credit card.
Making sure that the customer's experience is a positive one.
Recreation Receptionist
Albandar Rotana Dubai Greek
-
responsible to ensure that all health club reception responsibilities are carried out in an efficient and timely manner, whereby your role will include key responsibilities such as:
•Oversee all reservations, payment and tracking
procedures, established for the pool, beach and recreation facilities as required
•Create a warm welcome and a friendly atmosphere
•Issue and retrieve locker keys and towels before and after use
•Promote all classes, activities and services that are offered within the club
•Post charges in micros that may incurred by guests and members and carry out correct accounting procedures
•Assist the Fitness Instructor in ensuring that all members and guests follow safety procedures, rules and regulations Periodically check on the cleanliness and order of the locker facilities
•Ensure all the reception area is tidy and clean and that all materials e.g. towels, newspapers, magazines and
Professionalism
INTERESTS
Thanking as a hobby, learning
new skills
Traveling
Volunteer work
Reading,
Writing novels
Learn new language
PERSONAL
STRENGTHS
Creativity
Versatility
Flexibility
Focused
Taking Initiative
Honesty
Dedication
Integrity
Continuous Learning
Self-control
advertising material is readily available
•Encourage sales through full product and price knowledge of offered and available facilities.
Burjuan Beauty center /Jeddah KSA
Receptionist
2016 - 2017
Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival Book and confirm appointments via phone and email
Process transactions (cash and credit cards) and issue receipts
Offer beverages and chat with clients who are in the waiting area
Welcome walk-ins, answer questions about services and schedule appointments based on availability
Inform clients about new services and discounts
Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
Update client records with contact and billing details, appointments and services offered
Manage our call center
Maintain a tidy reception area
Order business cards, brochures and stationery as needed
EDUCATION
Lycée mixte ibn hazm
Arts and Humanities Division
2014
AlC fez
English literature
2015
PERSONAL PROFILE
Date of
Birth
: April 24th 1993
Marital
Status
: Single
Nationality : Moroccan
Known
Languages
: Arabic/English/Frensh
Hobby :
Free style dance Playing individual sports
(running, swimming, cycling, .) Playing team
sports (handball,, tennis, volleyball)
Contact this candidate