Nelly Marquez-Pike

703-***-****

adk16w@r.postjobfree.com

https://www.linkedin.com/in/nellymarquezpike/

Solutions and visionary driven professional with over 20 years of management, insurance, operations, crisis management, sales, customer service, and leadership experience. Active listener and resourceful problem solver that collaborates effectively with diverse teams to assist in optimizing all elements of the operation while advocating for company and client success.

CORE QUALIFICATIONS

●Bachelor of Engineering – CUNY

●MBA, Marketing-UNH

●John Hopkins University-Covid-19 Contact Tracing

●Fluent in Spanish and English

●Exceptional soft and analytical skills

●FEMA-ECS-100-Introduction to Incident Command System.

●FEMA- 700 National Incident Management System introduction course

●FEMA-IS-235 Emergency Planning

●Superior written, verbal and listening skills

●P&C, L&H and Real Estate Active Licenses

●VDH Cybersecurity HIPPA Training

●Medical Interpreting Certified

●Election Officer-Fairfax County

PROFESSIONAL EXPERIENCE

FAIRFAX COUNTY HEALTH DEPARTMENT and INSTITUTE FOR PUBLIC HEALTH INNOVATION—Covid-19 Case Interviewer Contractor-- 2020-present

●Front-line personnel -- Perform in depth interview to determine probable or confirmed COVID-19 infection. Gather symptoms, exposures, and contact information. Assess case and provide isolation/quarantine guidelines. Ensure protocols are understood and followed. Identify and elevate cases with high priority or high-risk criteria to team leads. Provide information, guidance, and support to community member. Also, many interviews and analysis conducted in Spanish.

●As a front-line employee, identify resource necessary and education needs to meet Covid-19 emergency desired responses from the community. Emphasize pandemic event and needed behaviors to contain Covid-19 from spreading. Success occurs at the local level.

●Update Sara Alert and VEDSS (Virginia Electronic Diseases Surveillance Systems) databases; follow up with notification to the State or appropriate Jurisdiction.

INOVA HEALTH - Physician Liaison, 2018-2020

●Successfully qualified opportunities by engaging, persuading, and gaining credibility with Medical Practices. Jointly identify and respond to medical lab needs/requests. Effectively communicate the advantages of partnering with Inova Labs (IL) vs. the competition. Able to close the deals. Completed on boarding of accounts via collaborative teamwork - Sales, Support, and IT teams.

●Met with epidemiologist to discuss Covid-19 tests available at lab. Tracked lab tests/results with lab leadership and shared with practice.

TRAVELERS INSURANCE - Account Executive, 2014-2018

●Promoted, established, and maintained collaborative relationships with a territory of 150+ brokers and agents. Gathered relevant broker/agency information and jointly pre-qualified new business opportunities while retaining profitable accounts. Prioritized time and opportunities. 2018 New Business - 120% to plan, retention - 84.5% with 82.0% goal. Recognized numerous times as the leader for customer service, sales, and retention goals by surpassing the expectation and requirements of the Agency. Successfully worked with cross-functional teams.

●Continuously utilized data system to gather, forecast, analyze, and interpret sales, pipeline, retention, opportunities, and challenges. Effectively communicated results and gaps to

broker/agency principals and customer service reps. Collaborated with team mates to identify tactics and implementation approaches to resolve issues; and, to continue to pursue opportunities while enhancing processes for driving growth and retention business to company. Experience balancing the demands of multiple clients simultaneously

Property Claim Adjuster, 2011-2014

●Investigated, tracked, and organized all incoming water, fire, and weather-related claims with high degree of skill. Contacted insured to gather loss related data and to discuss policy coverage and claim process and procedures. Claims processed monthly - 30-40.

●Proactively coordinated multiple tasks with contractors, mitigation services, temporary living arrangements, and scheduled inspection appointments. Ability to thrive in changing environments.

●Worked under high stress situations while gaining trust during information gathering inspection and investigation; superior listening skills, ability to assess the loss situation while empathizing with insured during their stressful situation.

●Completed loss analysis report and settlement documentation; reviewed with insured and issued payment for covered damages. For claims that were not covered, reviewed those specific policy reasons with insured, documented and wrote denial claim letters.

ENTREPRENEUR--NORTHERN VIRGINIA INSURANCE & TAX AGENCY, LLC, 2001-2011

●Success in growing small insurance and tax businesses by building relationships within and outside the organization. Built key relationships with lenders, realtors and community who referred their customers, family, and friends to the agency due to our integrity and commitment to customer satisfaction.

●Small business owner - Managed the bilingual staff - hired, coached, and mentored multi-cultural staff, emphasizing respect for communication, product/system training, agency processes, and superior service skills when interacting with customer. Focus on the information gathering phase with active listening while providing the appropriate product and options to the consumer. Customer service always exceeded expectations. Sales increase year over year by 5-15%.

●Facilitated communication with adjusters, staff, and customers during claim process. “Connect” with insured during difficult times while reviewing policies and claims scenarios. Effective communication of loss coverage and denials with agreed resolution.

Additional Work Experience

VIRGINIA TAX CENTER, LLC–Tax Preparer; NORTHERN VIRGINIA REAL ESTATE CENTER, LLC & LONG & FOSTER- Realtor/Broker

VOLUNTEER:

Medical Interpreter with the Loudoun Free Clinic—volunteer to interpret during medical examinations at the clinic.

SBA-Small Business Administration-Leesburg, VA—presented tax and insurance classes as part of the small business services offered.

Parkview HS-Sterling VA – took part in their annual financial training day. Focused on tax requirements when out in the real work earning income.

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