Cyber Watch Analyst(Tie1/2)

ANDRE A. DUKES

571-***-**** ● **** Edsall Rd Apt 403 Alexandria VA 22312 ● **********@*****.***

PROFESSIONAL QUALIFICATIONS

Highly motivated IT professional with over 6 years of systems administration and engineering experience.

Proficient use of Splunk, Remedy, Perl Scripting, Maximo, IBM Lotus Notes, TippingPoint, FireEye, Microsoft Office, Vsphere, ArcSight & Adobe Data Workbench.

Experience installing various software and hardware applications

Strong software support and troubleshooting skills

Customer service-oriented professional with exceptional communications skills

PROFESSIONAL EXPERIENCE

EXP Realty Alexandria, VA

Real Estate Agent Sept 2017 – Present

Help clients buy, sell and invest in real estate.

Perspecta Chantilly, VA

Cyber Watch Analysts Feb 2018 – Jan 2019

Monitor intrusion detection and prevention systems and other security event data sources on a 24x7x365 basis. Determine if security events monitored should be escalated to incidents and follow all applicable CIRT incident response and reporting processes and procedures.

Correlate data from intrusion detection and prevention systems with data from other sources such as firewall, web server, and other system generated logs/output.

Responsible for tuning and filtering of events and information creating custom views and content using all available tools following an approved methodology and with approval and concurrence from the COTR and CDD Staff management.

Provide reports and status with information that is relevant and actionable to keep CDD and CSG management informed and aware of all significant issues. analysis.

Created custom content and develop new use cases (using Arcsight) to better correlate security event information.

ABSC Reston, VA

IT Engineer Mar 2017 – February 2018

Accountable for establishing problem reporting procedures and processes, tracking operational status, and identifying preventive system engineering practices to ensure the best information available for customers.

Interfaced with other entities to develop, deploy, and maintain system applications

Developed metrics for customer systems to monitor availability, user activities, product posting, and product access.

Established initial working datasets, configurations, and profiles to support metrics analysis, and train users to perform metrics analysis.

Responsible for configuration and construction of datasets on three different network environments to support customer analysis needs.

Responsible for the maintenance and update of 36 servers with Adobe Data Workbench software.

CSRA Reston, VA

System Administrator Feb 2016 – Mar 2017

Provided account management, systems monitoring, and systems management using various network management tools.

Provided break-fix solutions, created/maintained user accounts, and executed critical escalation protocols.

Logged and tracked inquiries using problem management database; maintained historical records.

Assisted with responding to help desk inquires related to customer accounts, and responded to complex customer needs related to core software applications.

Maintained web application based control panel for user site access.

Utilized specified portals and databases to verify customer credentials for access to restricted sites.

Raytheon McLean, VA

System Administrator Sept 2012 – Feb 2016

Provided 24x7 monitoring support to all managed workgroup servers, applications, and area network operations.

Closely monitored customers’ Domino servers to be sure they were readily available at all times.

Responsible for taking appropriate actions to maintain system availability.

Reviewed system anomalies, performed initial troubleshooting, generated and routed ESMT incident tickets to appropriate service providers for timely problem work off.

Maintained current and accurate logs, effectively documenting all system outages and other pertinent follow-up information as required.

Used Lotus Notes to communicate to team members and other groups.

AECOM Vienna, VA

CDL Bus Driver Jan 2012 – Sept 2012

Operated Shuttle Buses along designated routes

Maintained vehicle maintenance and security

Performed pre-trip and post-trip inspections of assigned vehicle

Pick up and discharge passengers at designated bus stops safely

Submitted written reports for unusual occurrences as required

U.S. Investigative Services (USIS) McLean, VA

Security Monitor Jun 2011 – Sept 2012

Provide on-site monitoring services for secure government facilities across the Northern Virginia area.

Monitor the action of un-cleared personnel working at or visiting secure facilities. Detect and report potential security issues or breaches.

Provide a safe and secure environment in facilities where assigned.

Secure and survey classified working areas and any unsecured confidential documents.

General Dynamics McLean, VA

Chauffer Driver Jan 2010 – Jan 2012

Provide Chauffeured and maintained vehicles for government agencies.

Drove Government employees to various work locations. Arrange to pick up particular customers or groups on a regular schedule.

Communicate with dispatchers by radio, telephone, or computer to exchange information and receive requests for passenger service.

Complete accident reports when necessary.

SSI/AECOM McLean, VA

Utility Cleaner Jun 2006 – Jan 2010

Cleaned and maintained government buildings(offices and bathrooms).

Reported broken fixtures, lights, and or safety hazards(leaks/wet floors)

Buffed, waxed and maintained warehouse, and lobbies in government buildings.

Shampooed and maintained carpets inside government buildings.

EDUCATION

A.S. Degree in Architecture Technology, In Progress

Northern Virginia Community College, Springfield, VA

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